Years of experience: 13
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Trust Score
Exceptionally trusted; proven professional excellence.
Andrew's Career Path
Jan. 2023 -Present
ServiceNowSenior Support Account Manager
Denver, Colorado, United States
Jul. 2021 -Jan. 2023
VMwareSenior Support Services Manager
• Oversee portfolios and advises customers on the best use of products and growth opportunities.
• Weekly client touchpoints to review service issues and ongoing customer tickets.
• Contributes to the planning of service enhancements and emergencies. • Establishes trusting relationships as the main point of contact for all critical escalations. • Onboards customers in collaboration with sales...
Dec. 2018 -Jul. 2021
Comcast BusinessTechnical Account Manager
• Leveraged subject matter expertise of technologies and products to negotiate contracts.
• Formulated service level agreements (SLAs), and business system integrations.
• Devised action plans and improvement strategies in installation and configuration services scheduling.
• Developed new processes from the evaluation of data overages, tech dispatches, and incident reports.
• Determined root...