Years of experience: 20
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Nicole's Career Path
May. 2022 -Jun. 2024
NearmapEnterprise Customer Success Manager (Tech, Solar, AEC)
Lehi, Utah, United States• Managed a $10M book of business with a proven ability to drive customer retention, satisfaction, and growth across key industries including AEC, Telecom, Real Estate, Utilities, Roofing, Solar, and Property Services.
• Developed lunch & learns, marketing campaigns and trade show activities, resulting in a 20% increase in product adoption and generating 15% in new business within targeted in...
Oct. 2020 -May. 2022
SHI International Corp.Senior Cisco Customer Success Manager – Enterprise Agreements
Austin, Texas, United States• Managed a $45M portfolio and led the onboarding, adoption, and expansion of Cisco Enterprise Agreements (EA) for Fortune 500 companies, achieving a 20% increase in renewal rates and 30% growth in customer expansion.
• Acted as a Subject Matter Expert (SME) for Cisco EA (Data Center, DNA, Collaboration and Security), overseeing EA and SmartNet contracts, renewals, true-ups, subscription modi...
Sep. 2019 -Oct. 2020
CDWSenior Cisco Customer Success Manager – Enterprise Agreements
Vernon Hills, Illinois, United States• Managed an $90M portfolio of Cisco software and services, including data center, DNA, collaboration, and security solutions, achieving a 20% increase in adoption and retention.
• Partnered with sales, services, and channel teams to develop and execute customer success strategies, driving business growth and expanding customer use cases.
• Built and maintained strategic relationships with ke...