Years of experience: 17

Client Relations SpecialistCustomer Care SpecialistCustomer Success ManagerData EntryCustomer ServiceFinance

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Karen's Career Path
Customer Success ManagerJan. 2022 -
Present
LinkedInCustomer Success Manager
Dublin, County Dublin, Ireland• Facilitated growth opportunities for companies by connecting them with LinkedIn's professional network, generating multiple 7-figure revenues for EMEA and DACH SMBs, MMEs, and Enterprises. • Communicated progress on monthly revenue goals and initiatives to internal and external stakeholders. • Analyzed campaign performance metrics and collaborated with agencies to enable strategic long-term...
Executive Credit Controller Jan. 2017 -
Jan. 2022
HertzExecutive Credit Controller
Dublin, Grafschaft Dublin, IrlandMy role is to reduce and control the amount of past due invoices in the portfolio of claims assigned and to establish and maintain a professional relationship with internal & external customers. Key-result areas: - Work portfolio of assigned claims to ensure invoices will be paid in a timely manner. - Recommend proper course of action to ensure bad debt exposure is kept to a minimum. - Mainta...
Customer Service ExecutiveJan. 2014 -
Dec. 2021
HertzCustomer Service Executive
Dublin, Grafschaft Dublin, IrlandSole responsibility Germany Social Media contacts Handling customer queries received through ‘Conversocial’ for customer service Social Media (Facebook, Twitter) on an agreed response time of 30 minutes via SLA (Service Level Agreements). This involves rejecting or refunding customers up to the full amount of rental value on own initiative due to given authority by the senior management of He...

Karen's Posts

  • About myself

    Possessing over three years in the tech industry, I have successfully driven a 20% year-over-year increase in spending, showcasing my ability to deliver consistent growth and value.

  • Job Description

    Seeking a role as a Customer Success Manager or in customer service within Ireland, where I can leverage my skills to enhance client satisfaction and drive company success.

  • How to contact

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