Years of experience: 20
EducationConsultingHRResearcher🗿 HR🧨 Consulting
Trust Score
Exceptionally trusted; proven professional excellence.
Luis's Career Path
Nov. 2014 -Present
Innovative Systems GroupSenior Recruiter / ISMS Supplier Relationship Manager
Greater Chicago Area- Managed the full recruitment lifecycle, including sourcing, interviewing, job offer, negotiating, and closing of candidates.
- Worked with US counterparts to understand hiring needs of position through job duties and business requirements.
- Recruit, qualify and place candidates with matching skills to job requirements.
- Source candidates for open positions by using online recruiting resou...
Nov. 2013 -Nov. 2014
[24]7Tier 2 Technical Support Representative
o Deliver customer satisfaction and problem resolution.
o Educate customer on detailed product information.
o Proper call escalation, call transfer, and redirection of customer’s concern.
o Advanced ability to configure and troubleshoot internet applications(browsers, email, etc.)
o Apply advanced knowledge of computer hardware, software, and operating system (Windows, Macintosh), networks an...
Feb. 2013 -Oct. 2013
SykesLead Process Coordinator-Back Office
o Point-of-Contact for Manila Call Center for all US-based departments of the account.
o Responsible for creating and streamlining process and procedures,suitable for Manila operations through Training Flashes, Walk throughs,FAQ’s, Process/Call Flow(s), etc.
o Responsible for reviewing and handling customer complaints,processing warranty or repair claims, which may include follow-ups,call bac...