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Years of experience: 24
ITSales & BizDevConsultingStartup FounderPartnerships ManagerHR
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Exceptionally trusted; proven professional excellence.
Fabio Cristiano's Career Path
Jul. 2023 -Present
FourKites, Inc.CSM / Integration Manager LATAM
Estados Unidos- Managed the LATAM + Mexico CSM team.
- Improved customer uptime and data security by 30% through network configuration best practices.
- Led system integration teams using JSON, EDI, and API solutions for connecting with SAP, Blue Yonder, and Salesforce.
- Designed and delivered training sessions that increased SaaS adoption by 25% for key accounts.
- Used Salesforce to create QBRs, highlig...
Apr. 2023 -Oct. 2023
BYDSenior Customer Success Manager
China- Developed and executed strategies for successful project delivery and high customer satisfaction, including vision, initiatives mapping, and KPI definitions.
- Collaborated with customers and executives to understand business objectives, align solutions, and advocate for their needs internally.
- Analyzed customer data and feedback to identify trends, improvement areas, and opportunities fo...
Mar. 2022 -Aug. 2023
Amazon Web Services (AWS)Senior Customer Solutions Manager
Porto Alegre, Rio Grande do Sul, Brazil- Accelerated cloud success, mitigated risks, and drove business value for customers.
- Ensured AWS services were delivered as expected and removed implementation roadblocks.
- Used Salesforce to manage customer interactions throughout the lifecycle, ensuring consistent communication and a seamless experience.
- Discussed potential security risks based on specific cloud usage and industry reg...