Years of experience: 24
✨ Business OwnerFounderBusiness AnalystData ScientistTech Support🧨 Consulting
Trust Score
Highly reliable; strong professional involvement.
Scott's Career Path
Jan. 2023 -Mar. 2024
Cloudli CommunicationsDirector of Technical Support
As the Director of Technical Support at Cloudli Communications, I spearheaded transformative initiatives to elevate the efficiency and effectiveness of the support operations. Building upon my extensive experience in support management, I engineered strategic solutions to enhance customer satisfaction and streamline processes. One of my primary achievements was the implementation of an advanc...
Apr. 2015 -Dec. 2022
AvayaHead of Global Support Operations
Richmond HillDuring my tenure as the Head of Global Support Operations at Avaya, I undertook a leadership role in directing support teams across various product lines, including Avaya Cloud, CPaaS, Enterprise UC, and Avaya Mobile Experience. With a focus on delivering exceptional customer service and technical expertise, I played a pivotal role in shaping the support landscape within the organization. As ...
Apr. 1999 -Jun. 2015
Esna TechnologiesHead Of Technical Support
I successfully created a multi-tiered support program, overseeing a team of up to 12 agents. This initiative aimed to streamline support processes and enhance efficiency in addressing customer needs. Furthermore, I designed and implemented a CRM project, utilizing Salesforce to optimize workflows and improve client interactions. This project involved thorough planning and execution to ensure ...