I'm a Senior Full Lifecycle Marketing Leader specializing in B2B SaaS and services across multiple industries including telecommunications, fintech/payment processing, supply chain, API management, and engineering in NAMER, EMEA, and APAC markets. Over 20 years of experience in developing and implementing full lifecycle B2B marketing strategies in a complex multi-touch customer journey to launch products and services, grow brand awareness, optimize customer account acquisition, and reduce customer churn.
I'm inspired by collaborating with passionate team members in companies that make a positive impact on the world.More...
Scott McHardy
President@McHardy Support Science
Verified
Accomplished Technical Support Department Head with over 25 years of experience in building and leading high-performing support teams. Proven track record in developing multi-tier support systems, driving customer satisfaction, and transforming support departments into profit centers. Expertise in creating self-service portals, reducing ticket volumes, and maintaining exceptional customer service standards. Experienced in managing large, globally distributed teams, handling escalations, and implementing innovative diagnostic methods. Holds a Bachelor of Science in Biomedical Physics and multiple certifications in Data Science, Python web development, and Cybersecurity. Proficient in Salesforce, Webex, ServiceNow, AWS, Google Cloud, and various other platforms and applications. Consistently achieves high CSAT scores and reduces customer churn through strategic leadership and technical excellence.More...