Years of experience: 15
United Kingdom🗿 HR🔥 Startup FounderAccount ManagerPartnerships Manager💼 C-level Executive
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Dan's Career Path
Sep. 2015 -Dec. 2020
CapitaSenior Head Of Operations
Cape Town Area, South AfricaResponsible for Operational Delivery of multiple clients across Retail, Telco, Back Office and Utilities. Managing More than 12 service lines across multiple major UK brands through digital & traditional voice channels, including 1 further AI driven business processing client. Later responsible for several significant transitions of large scale UK operations to SA from internal/external provi...
Dec. 2013 -Sep. 2015
CapitaOperations Manager - talkmobile
Cape Town Area, South AfricaHighlights Include: - Project managed initial implementation phase - Successfully managed pilot in line with StC expectations - Achieved key efficiencies in line with StC - Excelled in Customer Satisfaction measures, out performing sister site consecutively at NPS for 12 months
Jan. 2013 -Dec. 2013
CapitaOperations Manager - O2 South Africa
Cape Town Area, South AfricaHighlights Include: - Specifically recruited to manage first ever O2 offshore contact centre - Achieved UK standard customer satisfaction metric within 3 months of arrival - Headcount increase from c60 FTE to 500 FTE over 12 month period - Managed planning/implementation of 500 FTE from Induction to BAU environment (O2) - Operationally managed/implemented ISO 90001 standard within 14 days, an...