Years of experience: 24

PartnerTutorBusiness Owner💼 C-level Executive🧨 Consulting🧮 Education

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Emanuele's Career Path
Director - CX Advisory DigitalFeb. 2022 -
Present
VXI Global Solutions, LLCDirector - CX Advisory Digital
United StatesIn my current role, I head the Digital Customer Experience consultancy practice, with oversight of digital transformation projects and key accountabilities over consultancy projects for Fortune 500 clients in the digital channels organization. I manage the scope and delivery of digital transformation projects, leveraging customer journey analyses and omnichannel roadmaps. Key accomplishments ...
Digital Business & Customer Experience HeadOct. 2018 -
Dec. 2021
IGT SolutionsDigital Business & Customer Experience Head
Dubai, United Arab EmiratesWith this company, I directed the Digital Business Centre of Excellence (CoE) and Digital Customer Experience, creating the digital practice for a $200M company with 16K employees and 100+ clients. I enabled strong outcomes across Digital Business, CX, and EX, with oversight of all facets of consultancy, strategy, operations analysis, performance management, and analytics technologies. I also...
Head Social Media CoE ( Centre of Excellence)Sep. 2012 -
Oct. 2018
InterGlobe TechnologiesHead Social Media CoE ( Centre of Excellence)
Dubai - United Arab EmiratesArea of Expertise: Digital strategy, Digital Technologies, Data analytic, Social Media, Customer Care, CRM, Aviation, Program and Project management, Strategic consultancy. Revenue Managed: Around $ 9 Millions USD People Managed: around 400+ people globally Today I managed the CoE of social media for one the of the leading digital provider in the travel space. We provide strategic and operati...