United StatesIn my current role, I head the Digital Customer Experience consultancy practice, with oversight of digital transformation projects and key accountabilities over consultancy projects for Fortune 500 clients in the digital channels organization. I manage the scope and delivery of digital transformation projects, leveraging customer journey analyses and omnichannel roadmaps.
Key accomplishments ...
Oct. 2018 - Dec. 2021
IGT SolutionsDigital Business & Customer Experience Head
Dubai, United Arab EmiratesWith this company, I directed the Digital Business Centre of Excellence (CoE) and Digital Customer Experience, creating the digital practice for a $200M company with 16K employees and 100+ clients. I enabled strong outcomes across Digital Business, CX, and EX, with oversight of all facets of consultancy, strategy, operations analysis, performance management, and analytics technologies. I also...
Dubai - United Arab EmiratesArea of Expertise: Digital strategy, Digital Technologies, Data analytic, Social Media, Customer Care, CRM, Aviation, Program and Project management, Strategic consultancy. Revenue Managed: Around $ 9 Millions USD
People Managed: around 400+ people globally Today I managed the CoE of social media for one the of the leading digital provider in the travel space. We provide strategic and operati...