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Work Background
Your Business ListingAccount Manager
Jul. 2022Singapore· Support sales representatives in transferring sales data into the CRM system.
· Regularly communicate with existing customers monthly to provide updates regarding Google's algorithm changes and modifications to the Google Business Profile Platform.
· Assumed extra responsibilities to train new staff during their probationary period, guiding them through the company’s objective of their roles and assessing their progress with supervisors, resulting to high conversions in staff transitioning to being full time valued members of the team.
· Proactively handles escalated accounts, transforming dissatisfaction into opportunities for improvement, and showcasing a commitment to client satisfaction.
· Successfully assisted directors in launching a sister company in Singapore.
· Facilitates daily meetings and debriefs in a positive environment, while addressing any concerns and difficulties team members might have while maintaining a nurturing and collaborative atmosphere.
· Encourages open communication among team members, fostering daily teamwork practices.
· Diligently ensures team targets are met, delegating effectively to support members falling short and stepping in where necessary.
· Advocating for essential training and escalated authority in finance with supervisors to ensure smoother work productivity.
· Meticulously tracks individual progress toward goals, providing personalized support for reaching progression milestones.
· Consistently achieves daily and monthly Key Performance Indicators (KPIs), reflecting a commitment to personal excellence.
· Promote upselling opportunities for larger service areas or additional products.
eco uMarketing and Business Development Executive
Nov. 2021 - Jun. 2022Singapore, SingaporeMarketing:
- Conceptualising, creating, and implementing marketing strategies across all social
media platforms and B2B marketing tools
- Responsible for responding to online guest feedbacks and enquires
- Plan and coordinates campaign photoshoots Business Development:
- Liaising with both retail and wholesale clients through email, phone calls and
meetings.
- Creating quotations for custom and non-custom items
- Handling feedback and orders from clients. Logistic:
- Dispatching orders to logistic teams daily.
- Coordinating and scheduling of daily orders in a short timeframe
- Tracking of daily stocks
- Handling monthly stock counts and ensuring 100% accuracy
Maple Bear Global Schools Ltd.Lead Preschool Teacher
Dec. 2018 - Sep. 2020Singapore2018 - 2019
- Lead teacher for 2 classes Playgroup and Toddlers as well as occasionally assisting in Infant Care.
- Teaching English, Math, Music, Fine and Gross Motor Skills.
- Caring for newly enrolled students
- Leading both classes with daily routine care which includes showering, making milk, washing and disinfecting of toys and sleeping cots.
- Encouraging and guiding children through the transition of potty training, writing, and coloring.
- Creating new learning corners for each developmental milestone.
- Organising a school excursion to Gardens by the Bay.
- Organising school events, such as quarterly Open House, National Day, Racial Harmony Day, Chinese New Year, Christmas, and Father's Day. 2020 - Lead teacher for Toddlers as well as occasionally assisting in Infant Care.
- Teaching English, Math, Music, Fine and Gross Motor Skills.
- Caring for newly enrolled students
- Leading both classes with daily routine care which includes, making milk, washing and disinfecting toys, and sleeping cots.
- During the COVID-19 period when preschools were closed, I prepared engaging learning care packages for parents to do with their children as well as recorded and edited story telling videos for the children to watch and listen to.
- Encouraging and guiding children through learning how to feed themselves, dress, and undress as well as other fine motor skills.
- Creating new learning corners for each developmental milestone.
Maple Bear Global Schools Ltd.Assistant Preschool Teacher
Mar. 2017 - Oct. 2017Singapore- Assisting my lead teacher with 18 children.
- Caring newly enrolled children.
- Supported in daily routine care like showering, feeding, making milk, disinfecting and washing of toys and sleeping cots, as well as writing and responding to parent's enquires in the children's logbooks.
- Organised 3 school occasions including Racial Harmony Day, National Day & Mid-Autumn Festival.
- Decorating the classrooms and sensorial areas for 2 terms.
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