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Work Background
Crab Orchard Veterinary Services, Inc.Front Desk Receptionist
Feb. 2024 - Aug. 2024Tazewell, Virginia, United States
Palo Alto NetworksTechnical Writer
Nov. 2018 - Aug. 2019Santa Clara, California• Collaborated with cross-functional teams on feature developments of Prisma (formerly known as Aperture) to ensure successful documentation for product releases.
• Conducted testing of functionality and new features while writing documentation, diligently filing bugs, and addressing UI issues to maintain a high-quality product while documenting usability.
• Served as an advocate for end users throughout the software development cycle, actively engaging with Product Management and Engineering teams.
• Enhanced user experience by suggesting UI text and ensuring a polished feel across products.
• Fostered regular communication with QA, PLM, and Development teams to understand documentation requirements, product specifications, and customer-facing details.
• Provided diverse published content, including installation instructions, detailed configurations, troubleshooting steps, and release notes to users, enabling them to configure and operate new features effectively.
• Addressed customer pain points by promptly responding to Product Management and Customer Support documentation requests.
Tatonnement Turnery Owner/Artist
Jan. 2017North Tazewell, Virginia, United StatesSelf-employed artisan specializing in crafting bespoke wood turned creations. Elevating gifts with unique, one-of-a-kind wooden pieces that blend artistry with functionality. www.tatonnementturnery.com
Amazon Lab126Software Quality Assurance Engineer II
Jun. 2012 - Jul. 2015Sunnyvale, CAKindle QA Team (2013 - 2015)
• Maintained and managed test documentation for existing Kindle software components: Periodicals, PDFs, Pdocs and Fixed Layout (Comic Books, Children's Books with text popup and Manga)
• Clarified questions and issues found by Chennai QA Regression team for above components
• QA Lead for Kindle Paperwhite Reader features: Buy from Sample, Waterstone, Goodreads on Kindle and Two Step Verification
• Worked with the Kindle Device Software and Hardware QA teams to establish a process between the groups to ensure complete and efficient coverage
• Improved process and developed test documentation for ghosting and page refresh testing on Kindle Paperwhite Devices
• Developed and executed pre-qualification scripts on new Kindle devices (Kindle Voyage and Kindle Oasis)
• Set up and maintained device inventory for E-ink QA Team in Sunnyvale Kindle Reader QA Team (2012 - 2013)
• Developed sanity and regression test documentation for interim and RTM builds for the Reader software on Kindle devices
• Wrote and executed test documentation for new Reader features before transferring test suite to Chennai QA Regression team
• Migrated and compiled test documentation for the Reader QA team from Test Link, SpiraTest and TestTrack to Test Rail • Worked with Product Management and UX Designers on new Reader features to clarify user scenarios and highlight missing functionality
BaynoteProject Manager / Apps QA Lead
Mar. 2011 - Mar. 2012San Jose, CA• Developed and implemented QA test documentation for daily and RTW builds • Worked with Customer Ops, Product Management and Engineering to ensure coverage for new features and existing functionality
• Managed build releases by communicating milestone dates, monitoring statuses of bug fixes and new features, writing release notes and arranging hand-off meetings
• Assisted engineering by setting up VMs, importing customer data and installing builds for development testing
• Installed and configured JIRA and Confluence before migrating Bugzilla and Wiki data to instances
• Maintained process documentation on Confluence for internal groups
doubleTwistSoftware QA Engineer
May. 2010 - Feb. 2011• Developed and executed test documentation for media synchronization software (AirSync and AirTwist) between Mac and Windows clients and Android devices or other mass storage phones/MP3 players
• Helped optimize and maintain the company website FAQs
• Migrated and updated outdated ZenDesk customer help, How To’s and FAQs to Get Satisfaction • Assisted Marketing/Sales team with documentation for T-Mobile’s customer support team on new features
• Worked with build engineer to release and run engineer’s JUnit automation test suites
• Tested Japanese version of Android player to ensure functionality and localization
Rocket Mobile / BuongiornoSoftware QA Engineer
Aug. 2004 - May. 2010• Developed and executed test documentation for internal QA team and Motorola and Samsung QA teams
• Wrote specifications and assisted designing wireframes for a Verizon messaging client for Android phones
• Created and maintained Verizon and Alltel specifications and user guides for downloadable Wallpaper and SongID applications
• Used Qualcomm and Android diagnostic and analysis tools to gather information on defects
• Provided reports on test results, hardware issues and user feedback to management
• Lead QA engineer for Rocket Mobile working with INQ Mobile developer on Facebook and Twitter applications for the S2, INQ1, Mini 3G and Chat 3G
• Lead QA engineer on Verizon's Motorola RARZ, KRZR, RAZR MAXX Ve, RIZR, Z6C World Phone, RAZR2 and W377
• Created and maintained mobile phone inventory system and accessories • Updated mobile phones to latest system update or test build when available
PG&EMeter Reader
Dec. 2003 - May. 2004• Updated customer accounts within central billing system.
• Recorded information for billing statements through field reading of gas and electrical meters.
• Provided training to PG&E customers on how to report gas and electrical billing information independently.
fusionOneTechnical Support Representative / Quality Assurance Support
Sep. 2000 - Jul. 2002• Answered support requests via telephone or email using eGain customer support software • Worked with Quality Assurance and Engineering to isolate and recreate reported defects
• Helped Estonia Quality Assurance department run test cases that could not be executed internationally
• Wrote and executed test cases for PDA and phone synchronization software
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