NorthgateArinsoTransition and Project Manager
Jan. 2011 - Jun. 2012• Manage all transition activities (both inbound and outbound) in the Regional Delivery Center from project implementation phase to operations phase
• Ensure that the transition activities are completed within defined scope, quality, time and cost • Responsible for effective internal and external communications with stakeholders from Associates to Director level
• Faciliatate workshops to design/determine complex solutions on various subjects
• Support of sales activities for new client prospects (e.g. due diligience)
• As Project Manager support live Operations in their seasonal/high importance activities (e.g. Tax Year End, Acquisitions, etc.). • Additional task: reporting headcount, volumes, KPIs, SLAs, and financial results of NGA Budapest office to regional/global NGA leadership