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Network Power<100 people
Work Background
Co-Founder, CTO
SwarmicaCo-Founder, CTO
Jul. 2022Swarmica is a tool that boosts technical support abilities with KCS® practices built in your helpdesk system. If you run an IT product, complex technical system that requires the top skill from support agents – Swarmica is for you. From tech support pros to tech support pros 😘 Use Swarmica to plan, launch, and manage KCS processes with your existing helpdesk. This will enable you to get up to 60% better resolution times, up to 50% case deflection, and 10% issue reduction due to root cause removal. แสดงน้อยลง
Head of Customer Success
PushwooshHead of Customer Success
Jun. 2019 - Jun. 2022Pushwoosh is a pioneer in mobile marketing software. To date, our customers have sent more than 500 billion messages in their successful marketing campaigns using the fully integrated omnichannel platform. Our solution, whether you run a website, launch email marketing or drive push notifications campaigns, helps to rise above the noise and reach your clients by using granular segmentation, geolocation, language-, and behavior-specific approach. Check out the brief demo below for the top-level overview แสดงน้อยลง
Director, Customer Success
CourselleDirector, Customer Success
May. 2012 - May. 2019- Ensuring customers are happy - Driving product evolution - Establishing partnership and business development - Growing the company's revenue
Program Manager
PleskProgram Manager
Aug. 2008 - Feb. 2016- Developing and maintaining Internal training infrastructure systems - Designing software requirements - Managing helpdesk service for internal support systems - Designing and implementing Knowledge-Centered Support processes, metrics and tools
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