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Work Background
Lloyd's List IntelligenceSenior Product Manager
Aug. 2023
PanaseerSenior Product Manager
Jan. 2021 - May. 2023London, England, United KingdomLed two product squads, driving product-led growth by consistently delivering impactful product features that increased customer and business value. - Released product-led growth functionality that increased the value to the customer while scaling the SaaS platform. i. I spearheaded the development of a self-service-guided UI for creating new security metrics, resulting in a remarkable 1,500% increase in customers' time to value. ii. Led the E2E product development of a new brand functionality in the platform and had 100% adoption from the Beta users. iii. Released product functionality that supported easier customer onboarding and product adoption by 20% - Led the partnership with CIS, a security organisation, that increased sales leads by 5%. - Led the product development and the relationship of a £15m deal customer. - Set up internal product tooling and processes that supported the organisation as it was scaling. i. Designed a tool that efficiently gathers internal and external Product Feedback by focusing on impact thinking and not on solutions, resulting in 70% more qualitative ideas. ii. Defined a customised Product development process (4D) and improved product visibility and collaboration across the company. iii. Initiated the creation of the Product Newsletter, which supported the promotion and adoption of new features
REalyse (UK)Head of Product
Feb. 2019 - Jul. 2019London, United KingdomREalyse is a SaaS real estate platform that helps investors, lenders and property developers to make informed investment decisions
• Led product team of 10 designers, data scientists and engineers and applied new frameworks
• Launched a new pricing model and revealing the benefits of the product on the pricing webpage • Led the web app redesigning and improved the usability metric of the product.
Gelo Products LtdFounder/ Solopreneur
Sep. 2018 - Feb. 2021London, England, United KingdomSuccessfully sourced and launched 4 products on Amazon marketplaces across USA, UK, and Europe, leveraging data to identify product opportunities. - Utilised Amazon's FBA program to manage inventory, fulfilment, and customer service.
- Developed and implemented digital marketing strategies to drive product sales, resulting in consistent profitability.
- Conducted market research and analysed sales data to identify trends and adjust product offerings accordingly.
- Managed all aspects of the business, including product sourcing, supply chain management, customer service, and financial reporting.
ZEAL Network SEProduct Lead/ Co-founder at Numera.cz
Jan. 2018 - Jan. 2019Found the product/market fit and defined the product strategy and the product proposition in a new lottery market
ZEAL Network SESenior Product Manager
Oct. 2016 - Jan. 2018London, United KingdomA PaaS platform using Microservices architecture and Reactjs reusable components to quickly provide lottery products between different markets • Streamlined the checkout journey by minimising information to identify a new customer
• Simplified on-board customer increasing conversion by 2%
• Integrated gaming products in the existing platform using APIs, increasing ARPU by 12.8%
• Created metric frameworks to measure the success of a portfolio of products
SkyProduct Manager
Mar. 2015 - Oct. 2016London, United KingdomDelivering the product roadmap and prioritise features based on the company’s goals and building complex tech products • Reduced churn by 12% by building a digital video promo product within the viewing asset
• Defined the requirements and features for a new digital product tailored for children and launched on numerous platforms
• Launched the Physical and the Digital Gift Card product that generated 1.2m incremental revenue
TOTAL Gas & Power LtdInternal Product Manager/ Business Analyst
Jun. 2012 - Feb. 2015London, United KingdomManaged and delivered a major transformation programme of internal software products that resulted in an increased sales capacity by 120%:
• Delivered a digital solution that streamlined the contract management process by 75%
• Developed a credit vetting tool to identify adverse credit history and established robust controls to minimise the risk of exposure
VodafoneLead of Operations
Apr. 2008 - Mar. 2012Enterprise Business Division• Managed 6 direct reports and led high-profile change initiatives, which assisted in the achievement of the strategic goals of a €225 million division
• Appointed by the CEO as Business Project Manager for a multi-million CRM transformation programme, which fundamentally modernised the operations of Vodafone Greece
• Responsible for product development and operational excellence throughout the division
• Product manager of the CRM tool (Siebel) used by the division Key achievements:
• Realised a 10 fold increase in sales and 80% reduction in activation process cycle time of a B2B product launched by the division • Introduced a new product (Sales Tool Kit), which increased sales and improved the overall customer experience
• Introduced a mobile application product, which facilitated fast remote access to customer information for account managers
• Initiated and led a Lean Six Sigma optimisation programme, which eliminated overhead, reworks and admin costs, achieving a 50% reduction in the ordering process cycle time
• Re-engineered the sales commission structure of the division, delivering savings of €2m p.a. in customer retention budget and reducing the sale commission costs by 20%
• Overall achievements in this role resulted in fast track promotion and the attainment of the Vodafone Excellence Award
VodafoneData Analyst
Nov. 2005 - Mar. 2008Enterprise BU• Supported strategic and tactical decision-making by setting-up a performance-led KPI framework for senior management
• Supporting new product development by providing insights
• Designed and built the reporting entity of the Enterprise Business Division • Introduced and launched a SharePoint area that provided easy and immediate access to reports and product characteristics
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