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Work Background
Kingsley Home CareCaregiver
Jul. 2021 - Oct. 2023Houston, Texas, United States• Provided compassionate and patient-focused home healthcare for mother with dementia, ensuring her physical and emotional well-being. • Streamlined care routines to improve patient independence and quality of life. Assisted patient with bathing, grooming, dressing, and oral hygiene in private residence. • Maintained meticulous record of health status. Coordinated with healthcare professionals to develop and implement tailored care plans that supported quality care continuity.
Unemployed 11/2023 - Present
Social Security AdministrationCustomer Service Representative
Aug. 2018 - Mar. 2021United States• Assist the public by phone to establish entitlement to Social Security benefits. Handled numerous calls consistently in a fast-paced call center environment. Conduct timely and efficient interviews to determine the nature of the call and how best to address each call.
• Investigated various claimant’s pay history to reconcile discrepancies causing interruption in the receipt of monthly social security benefits. Demonstrated track record in sound judgment, strong attention to detail, and persistence in following issues to conclusion.
• Remains courteous and calm, even during moments of customer dissatisfaction. Solved problems creatively using tact and diplomacy to achieve win-win outcomes.
Unemployed 03/2021 - 06/2021
Automotive Dealership InstituteAutomotive Finance Management / Customer Satisfaction Index
Jan. 2018 - Feb. 2018Scottsdale, Arizona, United States•F&I QUALIFICATIONS - Automotive Dealership Institute, 01/2018 – 02/2018
♦ Complete non-confrontational menu selling and up-selling /objection handling techniques. ♦ Knowledge of F&I policies and procedures regarding cash flow and contracts in transit. ♦ Ability to read credit reports including Experian, Equifax, Trans Union, and CREDCO. ♦ Keen understanding of prime and subprime lending and structuring/budgeting deals based on lender’s guidelines. ♦ Well-versed on all compliance requirements, laws, rules and regulations. ♦ Lease training for F&I – How Leasing Works, Lease Guidelines, Disclosures/Advertising. ♦ F&I software- ADP, CDK, Advent Resources, RouteOne, DealerTrack, Reflections, ProMax and iTap Menu.
Unemployed 03/2018 - 07/2018
Group 1 AutomotiveBilling/Inventory Specialist
Oct. 2015 - Jan. 2018Houston, Texas, United States• Responsible for the accurate and timely recording of inventory and billing related to vehicle deliveries, purchases and trades. Receive, verify and post dealer trades, used car purchases, and AAX’s. • Exceeded monthly billing requirement of 400 deals and handled payroll for 31 car salesmen during mid-month and end of month closeout with zero discrepancies.
• Follow-up on accounting inventory questions to identify and reconcile all transactions pertaining to the billing and payroll process. Team player with superior customer service skills.
US Navy, Center for Personal and Professional Development (CPPD)Site Lead Manager/Instructor
May. 2012 - May. 2015Sigonella, Italy • Led, managed, counseled, and mentored both a Senior Chief Petty Officer and a Chief Petty Officer. Facilitated and delivered professional development courses that equip Sailors to think critically, act responsibly, and lead proactively to meet global challenges. • Managed and oversaw all functions within CPPD’s office. Submitted fiscal year budget input for organization’s funding that allowed greater opportunities for individual formal training and education.
• Advised Regional Director on matters pertaining to training and education, prepared Personal and Professional Development Assist Team (PPDAT) presentations, wrote instructors annual evaluations, and ensured the accuracy of all outgoing documentation to include procurement request forms, monthly metrics, and travel waivers.
Unemployed 06/2015 - 09/2015
US Navy, Commander Expeditionary Strike Group Seven (ESG-7Senior Enlisted Leader/Manager
Feb. 2010 - Apr. 2012Okinawa, Japan• Led, managed, and mentored three Senior Chief Petty Officers, two Master Sergeants, seven Chief Petty Officers and 38 Sailors in the daily execution of all matters for ESG-7. Leadership and management were a direct reflection of fourteen achievement awards, 80% advancement in rank, and 95% retention in the Navy. • Excellent project planning and organizational skills. Coordinated with Chief of Staff as necessary to prioritize different projects within the command. Intuitively used knowledge and skills to adapt to unforeseen and unexpected requests or changes in priorities. • Planned and assigned duties, trained senior and junior personnel, scheduled and wrote performance reviews, chaired career development boards, and recommended discipline and termination as direct advisor to the Chief of Staff on all enlisted policies, procedures and guidelines.
US Navy, USS ESSEX (LHD-2)Department Leading Chief Petty Officer/Manager
Dec. 2005 - Jan. 2010Sasebo, Japan• Managed/led eight cross functional teams within Operations department comprised of 128 Sailors within the following divisions: Training, Mass Communications, Intelligence, Operations, Cryptology, Meteorology, Electronic Warfare, and Air Control.
• As Senior Enlisted Leader, processed and reviewed all incoming and outgoing reports such as divisional evaluations, training qualifications, Sailor of the Quarter/Year nominations, memorandums, and all other forms of written or oral communication within the department.
• Outstanding personnel management and mentorship directly contributed to Operations department exceptional command climate, zero liberty incidents, and numerous accolades both within and outside of the department.
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