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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
✨100%
Business Owner
Geos
🇬🇧100%
United Kingdom
Work Background
Harbour CruisesProject and Sales Specialist
Mar. 2024Vancouver, British Columbia, CanadaA dynamic blend of organization, communication, and client relationship management, I serve as the driving force behind the successful execution of both Groups and Private Charter Events. Collaborating closely with the Director of Sales, I ensure every event, from intimate gatherings to grand celebrations, unfolds seamlessly from initial concept to final farewell. Acting as a central point of contact, I foster clear and effective communication between internal teams, external suppliers, and clients, guaranteeing that every detail is meticulously handled and expectations are not only met but exceeded. I am adept at juggling multiple tasks simultaneously, from responding promptly to inquiries and qualifying leads to coordinating complex event logistics, including quotes, orders, and site inspections. As a highly organized and proactive individual with exceptional communication and problem-solving skills, I thrive in a fast-paced environment. I am passionate about creating memorable experiences and possess a keen eye for detail. A natural relationship-builder with a passion for events and a knack for exceeding expectations, I am dedicated to ensuring every event is a resounding success.
SalesforceProductivity Associate Specialist
Jun. 2022 - Feb. 2023Vancouver, British Columbia, CanadaLeading new hires through a comprehensive onboarding program, reducing the burden on current sellers and managers to train their team. Leads foundational and continuous learnings to expose sellers to new enablement in order to be more efficient and effective at their job. Supporting in the creation of the readiness roadmap. Establishing trusting relationships where readiness plans and deliverables are regularly validated, reported on, and enhanced.
SalesforceProductivity Associate Specialist
Jun. 2022 - Feb. 2023Vancouver, British Columbia, CanadaLeading new hires through a comprehensive onboarding program, reducing the burden on current sellers and managers to train their team. Leads foundational and continuous learnings to expose sellers to new enablement in order to be more efficient and effective at their job. Supporting in the creation of the readiness roadmap. Establishing trusting relationships where readiness plans and deliverables are regularly validated, reported on, and enhanced.
Traction on DemandEngagement Specialist
Apr. 2021 - Jun. 2022Vancouver, British Columbia, CanadaTraction on Demand’s first impression, one of the main objectives is setting the scene for what prospects, clients or candidates can expect from Traction on Demand. Inviting people to join us as a community means approaching things a little differently, engaging people in conversation, building value added relationships first then providing services that make their work life easier and more enjoyable second.
Expedia, Inc.Account Management / Market Associate
Jan. 2015 - Dec. 2020Vancouver, Canada AreaThe primary responsibility is to ensure that the Expedia’s hotel product in the assigned market is competitive, attractive and relevant for Expedia’s fast-growing global customer base and will also continuously work with Hotel Partners to help them maximize the marketing, distribution potential from their participation in the Expedia marketplace, consistently leveraging data specific to their market as well as onboard, develop and maintain a high-quality portfolio of hotel and property products.
Coast Plaza Hotel and SuitesGroup and Conventions Sales
Jan. 2014 - Dec. 2015Vancouver, Canada AreaI assisted the rest of the Sales team with their daily activities, whether that is sourcing images, creating a new campaign, researching trends, planning events, customer service, or preparing reports. I was responsible for coordinating marketing content, event planning, promotion strategies, and maintaining an inventory of all promotional materials. Finally, I ensured that all content and work flowing through me consistently reflected Coast Hotel's and Resorts brand.
Coast Plaza Hotel and SuitesFront Office / Night Auditor
Jan. 2008 - Dec. 2014VancouverAs Night Manager for Coast Plaza Hotel and Suites I was the leader of a dynamic team who ensured the highest level of service for the hotel's guests. I was able to manage a busy night life in our lobby – supporting the Front Desk, Guest Services and Security teams while still completing our night audit processes. I directed a strong and dedicated team to achieve fantastic results, collaborating across departments in the hotel. Accomplishments: In no more than five months I was asked to perform new responsibilities such as Night Audit/Duty Manager
Wall Street Institute MexicoBranch Manager
Jan. 2002 - Dec. 2007Mexico City Area, MexicoMy role was to inspire Teachers to become better Teachers and to facilitate the implementation of the educational method and philosophy. I was always respectful of ideas, I was a true listener and I was prepared with countless resources and ideas to bring to the table.
American Express Corporate MéxicoCustomer Service Representative
Jan. 1999 - Dec. 2002Mexico City Area, MexicoAs a Customer Service Representative I delivered world-class customer service while responding to Customer inquiries and concerns via calls, I built meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express. I enhanced our customers experience by identifying opportunities to offer products based on our Cardmembers needs, I met and exceeded quality goals, compliance regulations and productivity targets. I documented necessary information, such as payment details, Customers change of details, change of address and travel notifications I re-prioritized and adapted to an ever-changing environment. Accomplishments: I received recognition from the Vice President of Operations for achieving a record of zero-mistakes for 6 month period, adhering to company standards and providing outstanding quality of service
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