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Work Background
Joalheria SalvinoFundadora & Designer de Joias
Nov. 2023São Paulo, BrasilMinha trajetória de mais de 17 anos como designer de joias me proporcionou uma bagagem sólida em ilustração, manufatura, curadoria de materiais e experiência do cliente — com foco em transformar ideias em peças exclusivas, combinando sensibilidade estética com visão estratégica. Em 2023, fundei a Joalheria Salvino, uma marca autoral com propósito sustentável, que trabalha com gemas cultivadas em laboratório — unindo sofisticação, ética e inovação, reduzindo impactos sociais e ambientais sem abrir mão da estética. Nosso portfólio inclui joias de catálogo e criações sob medida, com foco em experiência premium e atendimento consultivo. Diferenciais da Joalheria Salvino:
• Design autoral
• Atendimento personalizado
• Joias sustentáveis com alta qualidade
• Entrega sob demanda em todo o Brasil
AppleIS&T Training Project Manager (temporary project)
Jan. 2023 - Jun. 2023BrasilMain Responsibilities:
- Manage training projects - Training sessions delivery
AppleRetail Manager
Mar. 2020São PauloMain Responsibilities:
• Sales, Technical Support and Operations KPI’s management • Costumer Experience Manager
• Performance Management
• Coaching
• Learning & Development • NPS and Pulse
• Talent Acquisition
• Pipeline of Succession
• Wellness & benefits
AppleLead Genius
Dec. 2016 - Mar. 2020São PauloLead of a team of 26 technicians, of 3 different roles.
Main Responsibilities:
• Customer experience Lead
• Mentoring for Support Team • Processes management • Learning & Development • NPS + NPP
• Project management
AppleGlobal Guest Trainer (temporary project)
Aug. 2015 - Jul. 2017Learning Advisor for Brazilian Market, of technical and non-technical roles. Main Responsibilities:
• Translation & Localization of training content and materials • New Employees Onboarding • Training Advisor to Technical and Non Technical roles
AppleGenius
Jan. 2015 - Dec. 2016Rio de Janeiro• Customer Experience
• Reparing costumer relationship with the brand
• Mentoring • Training
• ACiT & ACMT - certified on Cupertino CA
AppleInventory Specialist
Nov. 2013 - Jan. 2015Rio de Janeiro e Região, Brasil• Inventory + operations • Mentoring & training of Operations team
• Process Management • SAP
TMF Group located at AppleiOS Retail Channer Trainer
Mar. 2013 - Nov. 2013Sul e Sudeste - Brasil• Provide training to our partners Store Staff for sales and service of our customers.
• Training calendar management, being a bridge with channel partners to ensure
participation and good results.
• Weekly and monthly Post Trainings Reports.
• Teamwork to define and execute training company strategy.
ITM Channel Marketing located at AppleMac Solutions Consultant
Oct. 2010 - Mar. 2013Rio de Janeiro e Região, Brasil•Expert Consultant about OS X and iOS systems, helping customers to find the best solutions with Macs, iPads and iPhones, including Applications and accessories, on sale and post sale. Working at an Apple Authorized Reseller.
•Training Sales Team.
•Working together with the Reseller Manager and Apple Regional Manager to elaborate the best Business Plan to
increase sales results.
LG EletronicsRetail Sales Consultant
Jul. 2008 - Oct. 2010Rio de Janeiro e Região, Brasil• Helping customers with sales and how to take the best of theirs televisions and Home Theaters.
• Training Sales Team.
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