Marcelo Rosa is a seasoned administrator at LG Electronics, where he has spearheaded operational improvements that have increased efficiency by 20% over the past two years. With a keen eye for detail and a passion for innovation, Marcelo has successfully led cross-functional teams to implement cutting-edge solutions in supply chain management. His strategic initiatives have not only reduced costs but also enhanced product delivery timelines, earning him the "Employee of the Year" award in 2022. Outside of work, Marcelo is an avid technology enthusiast and enjoys mentoring young professionals in the industry.More...
Rodrigo Lima
Tech Lead@Lg eletronics
Verified
Meige Café
Manager@Apple
Verified
Retail & People Manager | Training Expert & Customer Experience Specialist
With over 14 years of experience at Apple, I’m a seasoned professional specialized in people management, comprehensive training solutions, customer experience, and process transformation. Currently serving as Retail Manager at Apple Store Morumbi, I lead cross-functional teams and strategic projects that deliver exceptional results. I also run my own jewelry business, creating custom pieces as a parallel venture.
Key Achievements:
• 2x Ovation Award winner for Best NPS among all Apple Stores globally
• Increased team satisfaction with leadership from 66% to 89%
• Led top 4 technical indicators in LATAM and US West Coast
• Managed Apple’s IS&T Training Project across multiple departments
Specialties:
Strategic People Management • Training Design & Delivery • Customer Success • Diversity & Inclusion • Conversion Rate Optimization • Corporate Learning Solutions • Sales KPIs • Performance Coaching • Creative Design
Education:
Postgraduate in Strategic People Management (PUC) and Cultural Diversity specialization.
Human Resources Management degree.
Technology degree in Jewelry Design. Professional English, used daily.
Ready to transform your business through customer-centric strategies, comprehensive training solutions, and high-performance team development. Creative problem-solving meets strategic execution.More...