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Network Power<100 people
Roles
🔥60%
Startup Founder
💸60%
Marketing
✨60%
Business Owner
Geos
🇲🇽40%
Mexico
🇦🇷20%
Argentina
Work Background
ApeironSumusGlobal Technology Operations
Jan. 2023 - Sep. 2023México · RemoteApeiron Sumus is a customer centric and value-based consulting firm, specialized in serving its customers with end-to-end integrated services to manage their software assets. Responsibilities:
• Lead the Global Delivery Center team (20+ collaborators) across multiple locations (remote management).
• Responsible for driving the Project Management portfolio on innovations of processes and products.
SCRUM Master for technical/operational teams and related projects, document process opportunities and propose continuous improvement strategies.
• Responsible for developing & maintaining company Business Continuity Plan.
• Also served as Solution Assessment Consultant & Technical Specialist in expansion projects. Achievements:
• Defined & implemented a Global Innovation Workflow, to consolidate the participation and feedback of global collaborators, in a single standardized channel where the best ideas that align with the goals and priorities of the company are published and promoted.
• Designed and implemented an OKR system at the Global Technical Operations department.
• Led the technical consulting development team until Jun'23, navigating through changes and resource reductions to advance the creation of new products related to infrastructure and data migrations. People leadership experience & results:
• Actively involved in recruitment of talent for our company´s growth.
• Involved in all board member or investor selection processes.
CAFONSEChief Operating Officer
Jul. 2020 - Dec. 2022México · On-siteCAFONSE is a Family Office in Mexico, dedicated to investing in highly profitable projects, open to exponential opportunities, and we seek to transform the industries where we operate with innovation and talent. Responsabilities:
Create, define, and execute strategies within the Family Office to generate operational centers in the functions of products/services, human resources, regulatory compliance, operational controls, and business intelligence. Develop operational leaders for central functions, supporting 10+ companies with a reach of 100+ employees. Achievements:
•Directed the start of operations for new companies in the real estate & leasing divisions.
•Operational launch of 3 new expansion branches in the energy division, dedicated to the distribution of Liquified Petroleum Gas.
•Designed and implemented an OKRs system in the Family Office, to focus efforts on the corporate's key objectives.
•Created a simple regulatory document database for the energy division, while creating strategic partnerships with expert third parties that ensure we respond to regulatory entities on our behalf.
Cerveza MercurioPresident & CEO (StartUp on hold due to Global COVID-19 crisis)
Sep. 2019 - Sep. 2020Área metropolitana de Ciudad de México · HybridCerveza Mercurio is a 100% mexican craft beer. We strive to create innovative experiences, mixing imported malts to differentiate our flavors and products. Our mission is to enhance value of the craft beer niche and delight our customers with high quality products.
Lucky IntelligenceFounding Member & Board of Directors
Apr. 2018Ciudad de México y alrededores, México · RemoteAt Lucky Intelligence, we strive for providing our clients & partners the means to digitalize experiences for customers, using gamification to attract and engage the desired audience for increased results in multiple areas of the organization. Achievements:
• Designed and implemented the company Mission, Vision and Values system, for ease of corporate alignment and focus of overall company goals.
• Implemented administrative and operational processes for startup structure, and 5-year roadmap based on our growth projection.
• Leading the Project Management portfolio efforts for both internal and external ventures.
• Coordinating chief staffs and alignment meetings, as well as execution of board meeting decisions across administrative and operational functions.
People leadership experience & results:
• Actively involved in recruitment of talent for our company´s growth.
• Involved in all board member or investor selection processes.
• SCRUM Master for technical/operational teams and related projects.
Awards, participations & recognitions:
• Speaker at Sociedad de Desarrollo en Videojuegos de la Facultad de Ingeniería de la UNAM (SODVI) during the 2018 Game Dev XPerience event, presenting “Gamification in the Enterprise World”.
American ExpressProcess Excellence Manager
Sep. 2016 - Jul. 2019Ciudad de México y alrededores, MéxicoLead the Process Excellence team for LAC markets in Mexico. Define strategies for the management of innovation projects of the 3 business units (Consumer, corporate and establishments), in the 10 strategic areas of the Global Services Group in Mexico. Reporting to VP Global, managing and supervising more than 40 people and multidisciplinary and multicultural teams to achieve the results. Achievements:
• Implemented the culture of innovation plan in the customer service center in Mexico to 2,400+ employees.
• Implemented the "Global Innovation Management" program through the IGNITE platform (powered by the SpigIt ® platform).
• Designed the regional dashboards, promoting the commitment and participation of collaborators in ideas of continuous improvement.
• Generated $80,000 USD annual savings on average in costs, implementing improvements in operational processes.
• Implemented more than 80 ideas and/or projects submitted by collaborators, through innovation strategies, such as "Customer First and the My Idea program", as well as recognizing and rewarding collaborators with outstanding ideas.
American ExpressBusiness Development Leader, Global Services Group
Feb. 2015 - Sep. 2016Ciudad de México y alrededores, MéxicoDirect and implement multiple strategic customer service initiatives, for the Vice Presidents of Customer Service, Credit and Collections, for Latam's markets in Mexico, driving the growth of the customer service business and brand positioning. Preparation of customized analysis reports to vice presidents and operations leaders to assist in effective decision-making. Reporting regional VPs, managing and supervising more than 20 multidisciplinary people and teams to achieve results. Achievements:
• Implemented the internal development project called "Drive your success" in the areas, with a great retro-feeding of candidates to promote talent development and levels of employee satisfaction.
• Defined and implemented improvements in the operating processes of the service areas, achieving and maintaining the Established KPI's at a global level of customer satisfaction and costs.
• Designed information market reports & presentations for vice presidents and executive leaders, providing key insights into the development of corporate strategies.
American ExpressGlobal Project Leader for the Network Engineering & Optimization team in World Services
Jan. 2009 - Jan. 2015Ciudad de México y alrededores, MéxicoLead regional and local re-engineering portfolios, executing and managing multiple projects and strategies simultaneously to achieve established cost reduction quotas. I coordinated and implemented multiple improvements and process transformation, for various teams and functions in the area of Customer Service in Mexico. Achievements:
• Developed 5 experts as project management leaders and led teams of +10 direct/indirect employees per project, to achieve assignments from Analyst, Leader or Project Manager.
• Defined and implemented engineering projects to meet targets of up to $800k USD on average per year.
• Implemented the project of the New Model of Corporate Service in Mexico, working integrally with the commercial and operational areas, achieving a successful model transition, maintaining the levels of customer satisfaction.
• In merit assignment, I led the project for the registration, control and digitization of documents/records of more than 8 million contracts in Mexico, ensuring compliance with regulatory regulations.
• Won the awards by the Mexican Institute of Telecommunications (IMT): in 2013 the gold award for presenting the results of initiatives aimed at increasing the use of online tools for establishments and in 2012 the bronze award for presenting the results of initiatives aimed at increasing the use of cardholders' tools.
Ingenieria Industrial del PacificoActing General Manager, Logistics & Project Coordinator
May. 2006 - Oct. 2008Ciudad de México y alrededores, MéxicoLead the company in multiple assignments and incremental roles, from new project management to interim plant manager and sales responsibility, consolidating operational and business strategy in 3 years to achieve margins sustainable profitability. Achievements:
• Exceeded the income target during the second year by 200%, through initiatives to expand the client portfolio and improve the value of our products, creating better sources of income and marginal contributions.
• Standardized the quotation, customer follow-up & production control processes, achieving improvements in quote delivery times by 80%, billing conversion by 50% and manufacturing cycle times by 20%.
• Directed the New Projects area from May 2006 to February 2018, coordinating and implementing the programs for the development of new business strategies commissioned by the Directorate General.
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