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Work Background
![Sales Development [Freelance]](https://d1cg29ukvkl76a.cloudfront.net/media_files/publicmedia/0799e11f4b116a23cb1774e026acf3551e6f2400d8515f6ff20a9626efc95470/profile_search-130271_experience_logo.jpg){kind=logo}
BuzzSales Development [Freelance]
Oct. 2023 - Dec. 2024Canada, Brantford• Review inboxes for responses and take appropriate action
• Respond to inquiries, book meetings, resume communications, or remove contacts from campaigns
• Provide campaign feedback based on trends
• Perform other ad hoc tasks or provide support as assigned
Blue Spark SolutionsHead of Service Management
May. 2022 - Feb. 2025Philippines, TaguigDirector of Shared Services managing Finance, Human Resources, Admin and IT functions
• Responsible for setting goals and overseeing day-to-day to achieve results in three key areas: (1) Overall Financial Health, (2) Strategic Org Development, and (3) Business Continuity
• Prepare monthly results for leadership team, and annual results for company’s shareholders
• People manager - directly for the team, and indirectly for the cross-functional organization together with the CEO/General Manager to deliver targets
Omni Channel SolutionsOperations Manager
Sep. 2021 - Mar. 2023Philippines, Pasig City• Lead the Analytics and Advertising departments, driving productivity and operational efficiency while identifying opportunities to reduce costs and optimize resources
• Oversee and mentor key leaders across multiple teams, providing guidance and support to ensure alignment with company-wide objectives and successful task completion
• Serve as the primary point of contact for client interactions, managing day-to-day communications and ensuring seamless information flow between the team and Associate Team Leads
• Foster strong client relationships while maintaining a professional, collaborative environment within the team, leveraging excellent interpersonal and communication skills
Crisma Rey, Inc.Property Administrator
Jul. 2019Philippines, Malolos(Farm & Fishpond Development)
SEC Reg. No. AS094-00011401
[Family-owned Business]
• Manage and sell properties, negotiate lease contracts and purchase prices
• Sign contracts on behalf of the company and handle payment collection from rentals and sales
APD Promotions - Promotional Products Company Sydney AustraliaGeneral Manager
Jul. 2019 - Jul. 2021Philippines, San JuanCountry Head – Philippines, China, and India Teams
Directly reporting to the Director (Owner) based in Australia
• Consistently meet and exceed both quantitative and qualitative targets, driving results across multiple regions
• Cultivate a high-performance team culture, focused on achieving top-tier quality standards and performance goals
• Provide strong, fair, and committed leadership to the Philippine and China teams, ensuring alignment with company vision and objectives
• Manage and oversee the performance of cross-functional teams located across diverse geographies, ensuring consistent productivity and cohesion
• Support and collaborate on key initiatives led by the Australian head office, ensuring seamless execution across all regions
• Strategically plan, lead, and optimize the sales team to effectively meet sales targets and drive business growth
• Take on additional tasks that directly or indirectly contribute to achieving the Director’s personal and company-wide sales objectives
5 Seconds Advertising, Inc.Account Director
May. 2018 - Jan. 2019NCR - National Capital Region, Philippines• Macro Management: Administer direction, prevent problems and achieve targeted results or project objectives.
• Analytical Thinking: Evaluate all situations and analyze all the variables to be able to come up with a good analytical decision.
• Negotiation: Successfully negotiate with clients to offer solutions that help protect agency interest as well as the ability to negotiate internally through good relationships with the team.
• Technical Expertise: Understand all technical details relevant to the project.
• Risk Management: Identify risks to protect the interests of the company and convert risks into business opportunities for the company.
• Leadership: Manage, mentor and grow people into strong and independent managers.
• Administration: Instill full compliance in operational procedures and identify when and where to be flexible in order to meet the objectives of both the company and the client.
• Collaborative Leadership: Work closely with the ManCom in leading the team and aligning them with the visions and objectives of the company.
• Business Acumen: Instinctively see business opportunities to grow the accounts and grow the company.
• Persuasiveness: Convince the client and co-workers of the correctness of the recommendation.
• Managing Conflict: Patiently and tactfully manage conflict that emerges in the work and to resolve the conflict in a way that is professional and constructive.
• Coaching and Mentoring: Actively share the knowledge with the team and subordinates.
• Decision Making: Make decisions with full confidence after having properly discerned all the required information.
• Change Management: Embrace change easily and infect colleagues with the enthusiasm to embrace change.
RS Concepts Inc.Business Unit Head
May. 2017 - Apr. 2018NCR - National Capital Region, PhilippinesBrand Activation Services (Events) and Digital Marketing • Develop a sales strategy to achieve organizational sales goals and revenues
• Set individual sales targets with sales team
• Delegate responsibility for customer accounts to sales personnel
• Plan events from start to finish according to requirements, target audience, and objectives
• Coordinate sales action plans for individual sales people
• Oversee the activities and performance of the sales team
• Ensure sales team have the necessary resources to perform properly
• Monitor the achievement of sales objectives by the sales team
• Liaise with other company functions to ensure achievement of sales objectives
• Evaluate performance of sales staff
• Provide feedback, support, and coaching to the sales team
• Plan and direct sales team training
• Assist with the development of sales presentations and proposals
• Coordinate and monitor online sales activity
• Investigate lost sales and customer accounts
• Track, collate and interpret sales figures
• Forecast annual, quarterly and monthly sales revenue
• Generate timely sales reports
• Develop pricing schedules and rates
• Formulate sales policies and procedures
• Prepare budgets (profit and loss schedule)
• Control expenses and monitor budgets
• Maintain inventory control
• Conduct market research and competitor and customer analysis
• Analyze data to identify sales opportunities
• Develop promotional ideas and material
• Attend trade meetings and industry conventions
• Cultivate effective business relationships with executive decision makers in key accounts
Morphlabs, Inc.Business Development Manager
Jun. 2015 - May. 2017NCR - National Capital Region, PhilippinesSales and Marketing Lead Pioneering member and lead of the sales development operations team which is a recognized leader in complete cloud solutions for the Service Provider and Enterprise. • The target markets are Philippine based CTO/CIOs and IT Directors/Managers
• Create, build and manage a prospect list that will serve as initial sales requirements
• Build and maintain strong customer relationships
• Develop a trusted advisor relationship with customers, stakeholders and sponsors
• Operate as the point of contact for any and all matters specific to customers
• Ensure timely and successful delivery of solutions according to customer's needs
• Communicate the progress of weekly, monthly, quarterly initiatives to stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities to ensure revenue growth attainment and targets
• Assist with high severity requests and issue escalations as needed
• Scope technical requirements, create proposals and engage to bid process of clients • Plan, organize and manage Sales Campaigns and Marketing Events
HibuCustomer Liaison Executive
Dec. 2012 - Jun. 2015NCR - National Capital Region, PhilippinesCustomer Liaison Executive – Subject Matter Expert (SME)
• Provide critical support services to hibu's premise and Sales Force for process questions
• Serves as a single point of contact for sales to call when in need of assistance Web Support Specialist – Product Support (Tier 2)
• Answer phone calls and emails from Yellsites (UK) customers, perform website changes, raise/assign other queries to relevant teams and maintain good customer satisfaction
• Perform website amendments such as image/video editing, web content writing and proof reading, keywords used for meta tagging, SEO/SEM, and social media maintenance
SHORE Solutions Inc.Retentions Specialist
Jan. 2012 - Jan. 2013Mandaluyong City, PhilippinesRetentions Specialist (May 2012 – Jan 2013)
• Assess customer’s Internet related concerns, provide appropriate Xfinity Signature Support services, and manage to deliver successful sales call
• Save account cancellation requests and provide appropriate offers to win back the customer and keep their service with Comcast Inbound Sales Representative (Jan 2012 – May 2012)
• Assist customers of T-Mobile (UK) with their billing disputes, process credits and adjustments, and troubleshoot mobile phone issues
• Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns from the customer stating their experience with the Customer Service Team
ConvergysTechnical Support Specialist
Jul. 2010 - Jan. 2012Bacolod City, PhilippinesTechnical Support Specialist (Tier 2)
• Assist customers of Time Warner Cable (USA) regarding their Road Runner Internet service
• Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns from the customer stating their experience with the Technical Support Team
Acquire BPOSales Specialist
Jul. 2009 - Jun. 2010Mandaluyong City, Philippines• Acquire new customers to subscribe to Dodo and SelecTV (Australia) • Ensure good quality and activation of sales • Prevent fraudulent acts regarding customer's personal information
ePLDT VentusSales Verifier
Nov. 2007 - May. 2009Makati City, PhilippinesQuality Assurance / Sales Verifier
• Verifying sales made by Acquisitions to ensure good quality of sales and prevent fraudulent acts regarding customer’s information Outbound Sales Specialist
• Acquiring new customers to subscribe to Dish Network (Satellite TV) in the United States and ensuring that our product is always the No.1
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