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Work Background
Sales Development [Freelance]
BuzzSales Development [Freelance]
Oct. 2023 - Dec. 2024Canada, Brantford• Review inboxes for responses and take appropriate action • Respond to inquiries, book meetings, resume communications, or remove contacts from campaigns • Provide campaign feedback based on trends • Perform other ad hoc tasks or provide support as assigned
Head of Service Management
Blue Spark SolutionsHead of Service Management
May. 2022 - Feb. 2025Philippines, TaguigDirector of Shared Services managing Finance, Human Resources, Admin and IT functions • Responsible for setting goals and overseeing day-to-day to achieve results in three key areas: (1) Overall Financial Health, (2) Strategic Org Development, and (3) Business Continuity • Prepare monthly results for leadership team, and annual results for company’s shareholders • People manager - directly for the team, and indirectly for the cross-functional organization together with the CEO/General Manager to deliver targets
Operations Manager
Omni Channel SolutionsOperations Manager
Sep. 2021 - Mar. 2023Philippines, Pasig City• Lead the Analytics and Advertising departments, driving productivity and operational efficiency while identifying opportunities to reduce costs and optimize resources • Oversee and mentor key leaders across multiple teams, providing guidance and support to ensure alignment with company-wide objectives and successful task completion • Serve as the primary point of contact for client interactions, managing day-to-day communications and ensuring seamless information flow between the team and Associate Team Leads • Foster strong client relationships while maintaining a professional, collaborative environment within the team, leveraging excellent interpersonal and communication skills
Property Administrator
Crisma Rey, Inc.Property Administrator
Jul. 2019Philippines, Malolos(Farm & Fishpond Development) SEC Reg. No. AS094-00011401 [Family-owned Business] • Manage and sell properties, negotiate lease contracts and purchase prices • Sign contracts on behalf of the company and handle payment collection from rentals and sales
General Manager
APD Promotions - Promotional Products Company Sydney AustraliaGeneral Manager
Jul. 2019 - Jul. 2021Philippines, San JuanCountry Head – Philippines, China, and India Teams Directly reporting to the Director (Owner) based in Australia • Consistently meet and exceed both quantitative and qualitative targets, driving results across multiple regions • Cultivate a high-performance team culture, focused on achieving top-tier quality standards and performance goals • Provide strong, fair, and committed leadership to the Philippine and China teams, ensuring alignment with company vision and objectives • Manage and oversee the performance of cross-functional teams located across diverse geographies, ensuring consistent productivity and cohesion • Support and collaborate on key initiatives led by the Australian head office, ensuring seamless execution across all regions • Strategically plan, lead, and optimize the sales team to effectively meet sales targets and drive business growth • Take on additional tasks that directly or indirectly contribute to achieving the Director’s personal and company-wide sales objectives
Account Director
5 Seconds Advertising, Inc.Account Director
May. 2018 - Jan. 2019NCR - National Capital Region, Philippines• Macro Management: Administer direction, prevent problems and achieve targeted results or project objectives. • Analytical Thinking: Evaluate all situations and analyze all the variables to be able to come up with a good analytical decision. • Negotiation: Successfully negotiate with clients to offer solutions that help protect agency interest as well as the ability to negotiate internally through good relationships with the team. • Technical Expertise: Understand all technical details relevant to the project. • Risk Management: Identify risks to protect the interests of the company and convert risks into business opportunities for the company. • Leadership: Manage, mentor and grow people into strong and independent managers. • Administration: Instill full compliance in operational procedures and identify when and where to be flexible in order to meet the objectives of both the company and the client. • Collaborative Leadership: Work closely with the ManCom in leading the team and aligning them with the visions and objectives of the company. • Business Acumen: Instinctively see business opportunities to grow the accounts and grow the company. • Persuasiveness: Convince the client and co-workers of the correctness of the recommendation. • Managing Conflict: Patiently and tactfully manage conflict that emerges in the work and to resolve the conflict in a way that is professional and constructive. • Coaching and Mentoring: Actively share the knowledge with the team and subordinates. • Decision Making: Make decisions with full confidence after having properly discerned all the required information. • Change Management: Embrace change easily and infect colleagues with the enthusiasm to embrace change.
Business Unit Head
RS Concepts Inc.Business Unit Head
May. 2017 - Apr. 2018NCR - National Capital Region, PhilippinesBrand Activation Services (Events) and Digital Marketing • Develop a sales strategy to achieve organizational sales goals and revenues • Set individual sales targets with sales team • Delegate responsibility for customer accounts to sales personnel • Plan events from start to finish according to requirements, target audience, and objectives • Coordinate sales action plans for individual sales people • Oversee the activities and performance of the sales team • Ensure sales team have the necessary resources to perform properly • Monitor the achievement of sales objectives by the sales team • Liaise with other company functions to ensure achievement of sales objectives • Evaluate performance of sales staff • Provide feedback, support, and coaching to the sales team • Plan and direct sales team training • Assist with the development of sales presentations and proposals • Coordinate and monitor online sales activity • Investigate lost sales and customer accounts • Track, collate and interpret sales figures • Forecast annual, quarterly and monthly sales revenue • Generate timely sales reports • Develop pricing schedules and rates • Formulate sales policies and procedures • Prepare budgets (profit and loss schedule) • Control expenses and monitor budgets • Maintain inventory control • Conduct market research and competitor and customer analysis • Analyze data to identify sales opportunities • Develop promotional ideas and material • Attend trade meetings and industry conventions • Cultivate effective business relationships with executive decision makers in key accounts
Business Development Manager
Morphlabs, Inc.Business Development Manager
Jun. 2015 - May. 2017NCR - National Capital Region, PhilippinesSales and Marketing Lead Pioneering member and lead of the sales development operations team which is a recognized leader in complete cloud solutions for the Service Provider and Enterprise. • The target markets are Philippine ­based CTO/CIOs and IT Directors/Managers • Create, build and manage a prospect list that will serve as initial sales requirements • Build and maintain strong customer relationships • Develop a trusted advisor relationship with customers, stakeholders and sponsors • Operate as the point of contact for any and all matters specific to customers • Ensure timely and successful delivery of solutions according to customer's needs • Communicate the progress of weekly, monthly, quarterly initiatives to stakeholders • Forecast and track key account metrics • Identify and grow opportunities to ensure revenue growth attainment and targets • Assist with high severity requests and issue escalations as needed • Scope technical requirements, create proposals and engage to bid process of clients • Plan, organize and manage Sales Campaigns and Marketing Events
Customer Liaison Executive
HibuCustomer Liaison Executive
Dec. 2012 - Jun. 2015NCR - National Capital Region, PhilippinesCustomer Liaison Executive – Subject Matter Expert (SME) • Provide critical support services to hibu's premise and Sales Force for process questions • Serves as a single point of contact for sales to call when in need of assistance Web Support Specialist – Product Support (Tier 2) • Answer phone calls and emails from Yellsites (UK) customers, perform website changes, raise/assign other queries to relevant teams and maintain good customer satisfaction • Perform website amendments such as image/video editing, web content writing and proof reading, keywords used for meta tagging, SEO/SEM, and social media maintenance
Retentions Specialist
SHORE Solutions Inc.Retentions Specialist
Jan. 2012 - Jan. 2013Mandaluyong City, PhilippinesRetentions Specialist (May 2012 – Jan 2013) • Assess customer’s Internet related concerns, provide appropriate Xfinity Signature Support services, and manage to deliver successful sales call • Save account cancellation requests and provide appropriate offers to win back the customer and keep their service with Comcast Inbound Sales Representative (Jan 2012 – May 2012) • Assist customers of T-Mobile (UK) with their billing disputes, process credits and adjustments, and troubleshoot mobile phone issues • Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns from the customer stating their experience with the Customer Service Team
Technical Support Specialist
ConvergysTechnical Support Specialist
Jul. 2010 - Jan. 2012Bacolod City, PhilippinesTechnical Support Specialist (Tier 2) • Assist customers of Time Warner Cable (USA) regarding their Road Runner Internet service • Provide excellent customer service to generate CSAT (Customer Satisfaction) survey returns from the customer stating their experience with the Technical Support Team
Sales Specialist
Acquire BPOSales Specialist
Jul. 2009 - Jun. 2010Mandaluyong City, Philippines• Acquire new customers to subscribe to Dodo and SelecTV (Australia) • Ensure good quality and activation of sales • Prevent fraudulent acts regarding customer's personal information
Sales Verifier
ePLDT VentusSales Verifier
Nov. 2007 - May. 2009Makati City, PhilippinesQuality Assurance / Sales Verifier • Verifying sales made by Acquisitions to ensure good quality of sales and prevent fraudulent acts regarding customer’s information Outbound Sales Specialist • Acquiring new customers to subscribe to Dish Network (Satellite TV) in the United States and ensuring that our product is always the No.1

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