Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🧨75%
Consulting
💰50%
Investor & VC
✔️50%
IT
Geos
🇧🇷50%
Brazil
🇲🇽25%
Mexico
Work Background
ResolutteChief Technology Officer (CTO)
Aug. 2022 - Jun. 2024São Paulo, Brasil• Responsible for overseeing the IT team, managing IT infrastructure, handling cloud solutions, and supervising the 3rd party software and Cybersecurity Business Unit.
ResolutteChief Revenue Officer (CRO)
May. 2021 - Aug. 2022São Paulo, Brasil• Responsible for restructuring and managing Sales and Marketing areas in Brazil and implement new IT Solutions focus on Customer Experience (CX) and Omnichannel concepts.
• Drove integration between three different business units (System Integrator, Telecom and Cloud Provider), presenting a unique offer to the market.
• Responsible to regain customer loyalty in Installed Base and create a new Customer Success area.
Altitude SoftwareCSM - Partners
Jan. 2020 - Apr. 2021São Paulo e Região, Brasil• Responsible for restructuring and managing partner´s area in Brazil and develop new markets based on Customer Experience (CX) and Omnichannel concepts.
• Strategic planning to leverage core competencies and strengths, and transcend consolidation of our solution against competitors.
CX ContactCEO - Chief Executive Officer
Jan. 2019 - Jan. 2020São Paulo e Região, Brasilo Led the merge between two companies, creating CX Contact
o Head of Customer Experience
o Development of a new marketing and sales strategic plan
o Drove integration between three different business units, presenting a unique offer to the market
o Strategic planning to leverage core competencies and strengths and transcend consolidation of competitors
Anew Brasil LtdaExecutive Director and Board Member
May. 2016 - Dec. 2018São Paulo e Região, Brasilo Helped company understand customer needs and promote Customer Experience culture.
o Head of Sales and Marketing
o Member of CXPA (Customer Experience Professional Association - www.cxpa.org)
VocalcomVice President North America
Jan. 2016 - Apr. 2016Montreal e Região, Canadá• Responsible for restructuring company including Operational, Finance, Marketing and Sales Areas, Reporting directly to Global CEO.
• Development and approval of annual budget. Responsible for P&L management
• Relocated to Canada for six months in order to expand local office and manage
North America market.
VocalcomVice President of Sales - LATAM
Feb. 2015 - Dec. 2015São Paulo e Região, Brasil• Responsible for restructuring company in LATAM, including Operational, Finance, Marketing and Sales Areas, Reporting directly to Global CEO.
• Development and approval of annual budget. Responsible for P&L management
Anew Brasil LtdaGeneral Manager
Sep. 2011 - Jan. 2015São Paulo Area, Brazilo Responsible for the startup of company in Brazil
o Development and approval of annual budget. Responsible for P&L management
o Reached more than R$ 1MM revenue within first year, and 50% growth within second and third years.
CelPlan Technologies, Inc. (CelPlan)Member of the Board
Jan. 2010 - Aug. 2017Reston, Virginia
Altitude SoftwareSales Director for Latin America
Aug. 2006 - Aug. 2011São Paulo e Região, Brasilo Responsible for managing Latin America (Mexico’s Office)
o Opened new offices in Mexico, Colombia, Argentina, all of which reported to Mexico (headquartered in LA)
o Development and approval of annual budget. Responsible for managing NUC and P&L in the region
o Relocated to Mexico City for three years in order to expand local office and manage Latin America market.
o Responsible for Telefonica’s Group, CARSO Group (America Mobile Group) regionally and ENTEL PCS Chile.
GenesysSenior Sales Manager - Brazil
Jul. 2005 - Aug. 2006São Paulo e Região, Brasilo Responsible for Telecom, Outsourcers and Financial segments in Brazil, reporting directly to the Regional Director
o Participation on the merge of GMK (local company bought by Genesys/Alcatel)
o Responsible for closing more than 1.4 Million dollars in the first 6 months; 80% of which came from new businesses.
Altitude SoftwareSenior Sales Manager for Latin America
May. 2003 - Jun. 2005São Paulo e Região, Brasilo Responsible for managing existing key accounts and developing new countries in Latin America (Chile, Mexico, Colombia, Argentina, Peru and Uruguay). Responsible for opening new sales channels and managing partnership programs in Altitude, including Global Alliances. o Reported direct to the General Director for Latin America. o Responsible for developing the new strategy plan for the company in the region and reporting directly to the Main Office in Europe.
o Started relationship with Global Accounts like Telefonica Group, America Moviles, Entel PCS Chile and Portugal Telecom (DEDIC Brasil and GPTI).
Intch is a Professional Networking App for the Future of WorkSee more people like Luiz on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
17
IT Project Manager @ Freelancer
26
Mobile Engineer @ Raiô Benefícios
15
.Net Fullstack Developer/Angular Developer @ Webfis Processamento de Dados Ltda
26941 people
22
Full Stack @ Capgemini
15
IT Auditor/Data Analyst @ ACS1 WebStudio
21
Network Engineer Specialist @ Cirion Technologies