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Work Background
Savannah River Nuclear SolutionsDesign Authority Engineer - Electrical
Oct. 2022United StatesI assist with design changes, Modification Travelers, procedure revision, DOE order compliance, systems engineering and upkeep, preventative maintenance, component identification and labeling, system health reports,etc. I am also a Qualified Electrical Worker. I am proficient at writing technical review packages and Unreviewed Safety Question documents, providing necessary oversight in design changes and implementation of work packages resulting from those design changes. I also serve as team POC for Modification Acceptance Checklists, assist new engineers with qualifications and assist seasoned engineers with USQ development. I've also been given responsibility on multiple upcoming projects and am managing a project to refurbish legacy electrical equipment to the facility. Obtained a Q-level DOE Clearance and am Certified Human Reliability Program (HRP).
VerizonSupport Coordinator
Aug. 2021 - Sep. 2022North Augusta, South Carolina, United StatesI assist peer representatives with overrides, order approvals, and general consultation along with representing Verizon in a management capacity with escalated consumer interactions.
VerizonTechnical Support Expert - Messaging
Nov. 2020 - Aug. 2021Anderson, South Carolina, United StatesContinued to support customers with technical issues, now in a messaging setting rather than 800-inbound.
VerizonTechnical Support Expert
Sep. 2014 - Nov. 2020Anderson, SCI assisted customers with advanced device, application, operating system and network troubleshooting.
VerizonCustomer Service Representative
Oct. 2011 - Sep. 2014North Charleston, South CarolinaI assisted customers with billing inquiries, plan changes, activation support and various other customer support-related tasks.
Newberry CollegeResidence Life Coordinator
Aug. 2009 - May. 2011I was responsible for two residence halls (East and Smeltzer) and approximately 200 Students. I was also RHA Advisor and Residence Education Coordinator (i.e. Resident Advisor Programming Coordinator). I was responsible for a full overhaul of the Residence Education model in the summer of 2010. For the 2010-2011 school year, my "NC-PACK" conversations-based model was implemented across campus.
SPAWAREngineering Co-Op
Jan. 2008 - Dec. 2008Supported the Network Security/Information Assurance team for SPAWAR Systems Center Charleston. Achieved and maintained a Secret-level security clearance throughout my tenure.
Clemson University Housing Summer ProgramsHall Manager
May. 2007 - Aug. 2007Was responsible for Byrnes and Smith Halls for summer academic programs for Middle- and High-School students. -Presided over two residence halls
-Remained on-call 24/7
-Monitored and maintained electronic security systems (Door Locks, F.O.B. access) for both halls throughout duration of assignment
-Coordinated distribution of keys and meal cards for program attendees and counselors
-Maintained desk staff of eight personnel
-Served as liaison between Summer Programs and camps
-Handled all maintenance requests
-Maintained rapport with maintenance and facilities staff
-Worked with "Call Me Mister" and "Emerging Scholars" Enrichment programs
Clemson UniversityResident Assistant
Jan. 2006 - May. 2009Oversaw between twenty and sixty residential students, depending on assignment. Experience in freshman (FYE) housing, Upperclass Suites and Upperclass Apartments. Also served during Summer Sessions.
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