Requests
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Network Power<100 people
Roles
🔥57%
Startup Founder
✨57%
Business Owner
💸53%
Marketing
Geos
🇺🇸23%
United States
🇨🇳11%
China
🇬🇧11%
United Kingdom
Work Background
Crimson EducationCustomer Success Team Lead - APAC
Aug. 2023 - Feb. 2024China · Remote• Acted as the first point of contact for complaints, proactively resolving roadblocks
• Executed strategic global improvement projects, collaborating with cross-functional teams
• Monitored team performance against KPIs and local targets, ensuring excellent service quality
PullpathCustomer Success Manager
Dec. 2019 - May. 2023China · Remote• Collaborated with product managers to identify performance and improvement opportunities
• Co-designed and implemented processes for onboarding, training, retention, and delight
• Provided support and solutions to customers/partners, reaching a steady 4.77/5 CSAT score
Meme AgencyFounder/Operator
Mar. 2018 - Dec. 2019Shanghai City, ChinaA versatile social media team of creative experts with a diverse skillset, dedicated to building genuine trust and loyalty to the brands that build our social environment. Through the vibrancy of viral attention channels, we create conversation pieces that spread from peer to peer, group to group, and community to community. We blend the kinetics and irreverence of viral media with an attention to consistency and craftsmanship of artists, filmmakers, thinkers, and rebels. Stylistically we strive to create a dynamic between niche and mainstream, by preserving the authenticity and cult appeal of our influences while opening up their communicative potential to a wider audience, letting our audience to experience the thrill of being part of the “in-crowd”.
Hot Box 辣匣子Co-Founder/Operator
Aug. 2016 - Mar. 2018Shanghai, ChinaCreated and marketed a highly recognizable retail and F&B brand in a niche space. Tapping into the youth cultures need for authenticity, I created a destination and a community centered around digital social currency, speciality foods, and sharing experiences among young urban professionals, with particular appeal to those in creative and F&B fields.
KINANIS LLCBusiness Development Executive
Sep. 2015 - Feb. 2016Shanghai City, China• Established a network of professional service providers consists of lawyers, accountants, and bankers
• Marketed band awareness in China, regarding offshore company incorporation in foreign jurisdictions • Liaised with headquarter office on marketing and servicing existing clients on legal consulting
Metropolitan State University of DenverAlumni Relations – Reach-a-Roadrunner
Feb. 2015 - Apr. 2015Greater Denver Area• Served as an ambassador by establishing an open and engaging line of communication with alumni
• Managed to compose relatable strategic call scripts with personal stories and backgrounds to build rapport • Exceeded the targeted campaign goal in terms of donation amount
University of Denver - Daniels College of BusinessVolunteer
Oct. 2010 - Oct. 2010Greater Denver Area• Participated in the Goodwill program to orientate high school students for college opportunities.
• Tutored university students in Mandarin Chinese classes.
Tier One Capital Management LLCAssociate (BD, Project Management and Client Relations)
Jun. 2010 - May. 2015Greater Denver Area• Researched and drafted due diligence reports on CITIC for confidential clients
• Prepared financial statements analysis for Capstone Turbine special project
• Managed development of website including concept design, sourcing hosting provider, and implementation
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