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Work Background
U.S. Department of Veterans AffairsRating Veterans Service Representative
Aug. 2022United StatesThe Rating Veterans Service Representative (RVSR) is responsible for evaluating veterans’ disability claims to determine eligibility and assign appropriate disability ratings based on VA regulations. This role requires a thorough review of medical records and service history to assess whether injuries or illnesses were incurred or aggravated during military service. The RVSR plays a crucial role in ensuring veterans receive accurate disability ratings and benefits. Key Responsibilities: • Analyze veterans’ disability claims, including medical records, to determine service connection and severity of conditions. • Apply the VA’s Schedule for Rating Disabilities to assess impairment levels and assign appropriate disability percentages. • Prepare detailed rating decisions, clearly outlining the rationale behind each determination for Veterans Service Representatives (VSRs) and claimants. • Collaborate with Veterans Service Representatives (VSRs) to gather required evidence and ensure claims are processed efficiently. • Communicate with veterans and their representatives to clarify claims-related information when necessary. • Stay up to date on VA laws, regulations, and procedures governing disability benefits. Qualifications & Skills: • Strong ability to interpret complex medical records and terminology. • Excellent analytical and problem-solving skills to assess disabilities accurately. • Exceptional written and verbal communication skills to explain rating decisions effectively. • Detail-oriented with the ability to manage complex cases and meet deadlines. • Knowledge of military service-related medical conditions and VA disability rating criteria. • Experience in reviewing medical records and applying regulatory guidelines. • Ability to work efficiently under pressure in a fast-paced environment.
U.S. Department of Veterans AffairsVeterans Service Representative
Jul. 2017 - Aug. 2022Des Moines, IowaVSR assists veterans and their dependents in navigating the application process for Veterans Affairs (VA) benefits, including disability compensation, and healthcare. This role involves reviewing eligibility criteria, gathering necessary documentation, filing claims, and advocating on behalf of veterans to ensure they receive the benefits they are entitled to. Acting as a liaison between veterans and the VA system, the advisor provides essential guidance and support throughout the claims process. Key Responsibilities: • Review veteran applications, verify eligibility, gather supporting documentation (e.g., medical records and military service documents), and submit claims to the VA. • Explain VA benefit programs, eligibility requirements, and application procedures to veterans and their families. • Obtain necessary documentation from medical providers, military records, and other agencies to strengthen veterans’ claims. • Analyze evidence and determine claim approval or denial based on VA regulations. • Represent veterans in the appeals process if their claims are denied. • Maintain detailed case files, track claim status, and provide regular updates to veterans. • Participate in outreach events and workshops to educate veterans about available benefits and connect them with resources. • Collaborate with government agencies, veteran service organizations, and healthcare providers to coordinate services. Qualifications & Skills: • Strong understanding of VA regulations, benefits programs, and eligibility criteria. • Excellent communication and interpersonal skills to effectively assist veterans from diverse backgrounds. • Detail-oriented with the ability to gather, analyze, and interpret complex information. • Strong organizational skills to manage multiple cases efficiently. • Ability to research and interpret legal documents related to veterans’ benefits. • Knowledge of military terminology and service records.
U.S. Department of Veterans AffairsProgram Support Assistant
Jun. 2014 - Jul. 2017des moines, iowaEmergency Room & Patient Funds
U.S. Department of Veterans AffairsMedical Support Assistant/Mental Health Inpatient
Apr. 2014 - May. 2017Des Moines, Iowa
U.S. Department of Veterans AffairsMedical Support Assistant/Primary Care
Jul. 2011 - Apr. 2014des moines, iowa
AppleOne Employment Services/ Iowa LotteryAdministrative Assistant
Mar. 2011 - Apr. 2011Central Iowa• Coordinated and provided administrative support to trainers and lottery representatives during extensive travel for training sessions.
• Generated reports, formatted documents, and recorded retailer responses to training evaluations.
• Demonstrated professionalism and adaptability in a fast-paced environment with changing requirements.
Des Moines Public SchoolsSubstitute Teacher
Feb. 2011 - Jun. 2011Des Moines, Iowa Area• Managed classroom environment for Pre-Kindergarten to 8th grade students in Des Moines and surrounding areas.
• Facilitated student learning by providing instruction and promoting problem-solving and conflict resolution skills.
• Collaborated with regular classroom teachers to ensure continuity in student education in the absence of the teacher.
Candeo IowaMental Health Instructor
Oct. 2010 - Jul. 2017Johnston, IowaResponsible for developing and delivering educational programs focused on mental health awareness, wellness strategies, and coping techniques. This role involves teaching individuals, groups, or professionals about mental health disorders, stress management, crisis intervention, and available resources. The instructor plays a key role in promoting mental health literacy, reducing stigma, and equipping participants with the knowledge and tools to support mental well-being. Key Responsibilities: • Develop and deliver mental health training programs tailored to various audiences, including students, employees, healthcare professionals • Educate participants on topics such as mental health disorders, emotional resilience, stress management, and suicide prevention. • Facilitate engaging and interactive discussions to encourage awareness and open conversations about mental health. • Provide evidence-based strategies for coping with stress, anxiety, and other mental health challenges. • Stay up to date with mental health research, policies, and best practices to ensure training content is current and relevant. • Collaborate with mental health professionals, educators, and organizations to enhance training programs and provide referrals when necessary. • Advocate for mental health awareness and stigma reduction in workplaces, schools, and community settings. • Experience in teaching, training, or facilitating mental health-related programs. • Strong understanding of mental health disorders, treatment approaches, and support resources. • Excellent communication and public speaking skills with the ability to engage diverse audiences. • Ability to explain complex mental health concepts in a clear and accessible manner. • Strong interpersonal skills and the ability to foster a supportive learning environment. • Knowledge of trauma-informed care, crisis intervention, and mental health first aid is a plus.
Central Iowa Reengagement CenterStudent Teaching / Internship
Dec. 2009 - Mar. 2010Des Moines, Iowa AreaProactively designed and implemented several quality improvement plans
Utilized the CASAS and KUDER assessment while completing the intake process
Assisted clients in developing traditional and non-traditional education and career pathway plans and retention activities
School Of MetaphysicsRespondere Student
Oct. 2009 - Mar. 2011Des Moines, Iowa Area
Make -A -Wish Foundation of IowaFundraiser/ Event Coordinator & Creator for Be My Luck Star 80's Bash
Mar. 2009 - Apr. 2009Fort Dodge ,Iowa• Organized and executed Be My Luck Star 80's Bash fundraiser event, raising $750 for Make-A-Wish Foundation.
• Secured donations from Jimmy John's, local DJ, Karaoke, and a Local Bar, totaling over $1000 in value.
Mercy HospitalEmergency Room Ambassador
Jan. 2009 - Apr. 2009Des Moines ,Iowa• Ensured safety and cleanliness of emergency room waiting area at Mercy Hospital
• Provided wheelchairs to incoming patients for comfort and ease of access
• Tactfully engaged small children with activities to alleviate stress and anxiety
• Calmly answered questions and provided resources to patients and their families
Private FamilyNanny
May. 2008 - Sep. 2010Des Moines, Iowa AreaInitiate developmentally appropriate play with children
Demonstrate trustworthiness and good judgment
Interact well with family and function as a member of a team
Ensure safety and well-being of children
South Union ElementaryEarly Childhood Special Education Teacher
Aug. 2006 - Jun. 2007Des Moines,IowaProvided Individual Education Plan services to preschool students in a fully integrated program
Collaborated with the Preschool Teacher, Speech and Language Pathologist ,Teacher Associates and Parents Created IEP goals, revise IEP's for annual reviews, collect data and inform parents of students progress through conferences, IEP meetings, email and daily interaction
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