I am an experienced Client Operations and Customer Success leader with a strong track record in healthcare technology, public administration, and service delivery. Currently Director of Client Operations at Fusion Health, I specialize in leading customer success and implementation teams, driving process improvement, aligning cross-functional teams, and delivering impactful solutions for complex organizations.
With a Master of Public Administration and previous leadership roles at companies like Unite Us, I bring expertise in client engagement, operational strategy, and building trusted partnerships across healthcare, government, education, and nonprofit sectors. I’m passionate about helping organizations streamline operations, improve client outcomes, and strengthen community well-being.
I’m available for short-term projects focused on optimizing customer success, improving processes, enhancing team performance, or advising on operational and technology strategy.More...
Katie Jones
Rating Veterans Service Representative@Veterans Benefits Administration
Verified
Katie Jones, as a Rating Veterans Service Representative at the Veterans Benefits Administration, is responsible for reviewing and analyzing veterans' claims for benefits. She plays a crucial role in determining the eligibility of veterans for various benefits, based on her comprehensive understanding of the laws, regulations, and precedents related to veterans' benefits. Her role involves interacting with veterans, their families, and other stakeholders, requiring excellent communication and interpersonal skills. Katie's work significantly contributes to the well-being of veterans and their families, helping them receive the benefits they are entitled to.More...