Kassidee Lewis - Marketing Analyst, MarketOne International

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Work Background

MarketOne InternationalMarketing Analyst

May. 2022Barbados- Handled large volumes of inbound communications via telephone or email with senior executives internationally and consistently entered/updated client data into the company database on a daily basis. - Developed an Excel-based CRM software using VBA to streamline client information collection and sales insights for the telemarketing team, resulting in a 25% increase in productivity and efficiency. - Assisted non-technical clients with product selection using extensive technical knowledge of hardware such as computers, printers, interfaces, etc., leading to higher client satisfaction rates.