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🧮40%
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✨20%
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Work Background
Red Bigfoot Information TechnologyIT Support Specialist
May. 2024 - Oct. 2024Denver, Colorado, United States• Provide in-depth technical support to 350+ end-users within 5 different organizations, diagnosing and resolving hardware, software, and network problems escalated from the level 1 help desk
• Assist users remotely via phone, email, and remote access tools, and provide on-site support when necessary to resolve issues that cannot be handled remotely or in emergency situations.
• Maintained and created 150+ detailed records of all support interactions, troubleshooting steps taken, and resolutions, to ensure efficient issue tracking and knowledge sharing within the IT team.
CodifinJunior Vice President - Growth
Mar. 2024 - Feb. 2025• Cultivate relationships with over 30 US-based partners, including financial institutions, technology providers, and industry associations, to expand Codifin's reach and accelerate growth.
• Recruit, hire, and manage a 5-person high-performing US-based growth team, providing mentorship and guidance to achieve ambitious goals.
• Implement multi-channel marketing and sales initiatives to acquire new US customers, and develop programs to foster loyalty and drive repeat business.
LoopUpCustomer Success Executive - Americas
Nov. 2021 - Sep. 2023San Francisco, California, United States• Oversaw customer and technical support for 30+ international organizations with a team of 35+ personnel for a global Communication Platform as a Service (CPaaS) provider.
• Supervised technical account management for multiple clients, including government contractors, corporate clients, universities, and multiple school systems in both North and South America. • Provided on-site and remote project management support, utilizing MongoDB, JavaScript, and General API rest knowledge, as well as providing training and client negotiations.
mashme.io by SyncRTCTechnical Support Engineer - Americas West
Apr. 2021 - Nov. 2021Greater Madrid Metropolitan AreaACQUIRED BY LOOPUP • Provided technical support management for 7+ clients including a government contractor and multiple school systems in the Mountain and Pacific timezones for a global Communication Platform as a Service (CPaaS) provider
• Oversaw customer support for 10+ international organizations with a team of 5 personnel of an internal IT helpdesk
• Provided on-site and remote project/support work, utilizing MongoDB, JavaScript, and General API rest knowledge; as well as providing training and client negotiations
Veteran Executive RecruitingSr. Technical Recruiter / Owner
Jun. 2020 - Nov. 2021Denver, Colorado, United States• Connected clients with our candidates, helped us better serve the veteran community!
• Brought cutting-edge technology to the job search process for both clients and candidates. Our clients include established brands, early-stage & and pre-IPO startups as well as mid-sized companies looking to scale quickly. • Our goal is to ensure that companies find the best possible candidates for open positions while finding great career opportunities for qualified, hard-working job seekers.
• Intelligent Profile Matching - Bringing the power of AI to the forefront to bring you a powerful, seamless staffing experience. Our system matches your job description with the top 10% of candidates in our database to help you fill your open positions quickly.
• Executive Recruiters - We value ourselves as an extension of your brand and take that responsibility seriously. Correctly articulating your company culture ensures we are able to present excellent candidates who desire to make a long-term impact on your team, not just clock in and clock out.
Indeed.comVeteran Recruiter / Career Counselor
Mar. 2020 - Aug. 2020• Composed and updated 350+ resumes for veterans to keep them aligned with counseled career goals
• Assessed 25 to 50 veterans per week to determine career goals / financial needs; sourced job opportunities and assisted clients with planning strategic career searches
CochlearSoftware Support Analyst
Sep. 2019 - Mar. 2020Greater Denver Area• Analyze 30+ complex issues per day involving proprietary software through testing or modifying computer systems/programs
• Consult with 5-10 physicians, clinical IT staff and/or fellow team members per day to troubleshoot clinical application resources; to include SQL server implementation and management via physical and (VM) virtual machine environments
ezCaterIT Engineer
Jun. 2018 - Sep. 2019Denver, Colorado• Provided help desk support for approximately 996 employees across four offices in the US, Canada, and France
• Planned and supervised the relocation of staff and company information technology infrastructure from a temporary office to the permanent space of our Denver (CO) office in support of 212 employees
• Designed and implemented Polycom/Zoom conferencing solutions, alongside a full network solution utilizing Cisco Meraki equipment; in support of administrating cloud services: Google Suite, Slack, Office 365, Twilio Flex, etc.
Samsung MobileLead Samsung Experience Consultant
Nov. 2017 - Jun. 2018Denver Metropolitan AreaLed in-store team by providing advanced troubleshooting/diagnostic assistance in order to repair Samsung Mobile USA products, which encompass mobile phones, tablets, wearables, and audio accessories; as well as proper training, coaching, and brand awareness techniques. • Provided direct in-store training, development and brand awareness coaching to 75+ retail associates as necessary
• Applied knowledge of the business to identify, create and increase business opportunities by 57%
• Managed 35+ individual performance metrics against established goals by successfully exceeding Sales & Training Performance Metrics by 110%
Best BuyMobile Sales Lead
Mar. 2016 - Mar. 2018Littleton, Colorado, United States• Proficient negotiator and customer service expert, selling $60k+ in products and services while working closely with 98 other members of the sales team in 4 other departments
• Engaged 200+ customers, per day, utilizing selling and conflict resolution skills to build connected solutions while maintaining a balance of high velocity and high service
Hire Heroes USAFacilities Manager
Apr. 2015 - Jan. 2016Alpharetta, GAEstablished and supervised transition from previous multi-tenant headquarters facility to new autonomous headquarters facility. • Evaluated necessary physical security policies and equipment for $7k implementation and improvement project; distributed and maintained record of 35-40 building access key fobs and monthly access record / video recording back-ups
• Supervised the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities; ensured facilities were clean, orderly, and safe
• Worked with the Director of Finance and Admin to analyze supply and energy consumption to determine cost-savings to stay in budget; helped manage vendor contracts and relationships as first point of contact with vendors
Hire Heroes USAHead Of Information Technology
Feb. 2015 - Feb. 2016Alpharetta, GASupported organization activities and helped manage technology-related contracts; provided help desk support for approximately 85+ full time employees and seven offices across the nation. • Delivered over $100k in technology solutions in support of program needs; assisting with program and trend analysis, saving the organization over $40k+
• Provided sole help desk support for approximately 160+ computers and iPhones in multiple offices (15 cloud-based applications, VoIP phone systems and a Cisco Small Business Switch); supervised IT Support Specialists to resolve on-site issues
• Trained 85+ other staff members on equipment operation and best practices; Assisted with special projects as needed as subject matter expert on all technology equipment
Hire Heroes USAOperations Project Manager / Salesforce Admin
Feb. 2015 - Jan. 2016Alpharetta, GAUtilized project management techniques to implement organization-wide Salesforce and other IT infrastructure and create a transition plan from previous organizational technologies. • Implemented a new technology infrastructure to support 7 offices across the nation, including 13 online platforms, 5 software packages, switches and Windows Server equipment
• Transitioned 85 personnel, with donated cellphones and services, to established organization cellphone service plan
• Met financial objectives by forecasting requirements for organization functionality; provided impact analysis for budgeting: scheduled expenditures, analyzed variances, initiated corrective actions to assist the Director of Finance and Administration.
• Utilized Salesforce Administrator training to facilitate multiple database clean-up projects, object implementations and information dissemination projects
Hire Heroes USAVeteran Career Counselor / Recruiter
Aug. 2013 - Jan. 2015Alpharetta, GAAssisted veterans in their job search by actively engaging them and personalizing their job search; to match their skillsets and employment needs with corporate partner opportunities. • Conducted daily outreach to 50+ clients, while searching through the Salesforce database and SearchEase job board to match 1000+ corporate partner jobs with our 1500+ veteran clients
• Connected with 400+ assigned veteran clients to find personalized job matches, each month
• Established connections between corporate partners and potential veteran candidates to provide specialized referrals, based upon employment needs
• Composed and updated 450+ resumes for online veteran/spouse registrants and workshop participants
• Assessed 100+ weekly online registrants to determine career goals / financial needs; conducted regular follow up calls to inquire employment status; sourced job opportunities and assisted clients with planning strategic career searches
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