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Network Power500+ people
Business Owner
Sri Lanka
Work Background
Co-Founder | Director of Partnership
Talentspothub Management Consulting Sdn BhdCo-Founder | Director of Partnership
Jun. 2023Malaysia
Senior Manager, Agent Oversight (Compliance)
Ria Money TransferSenior Manager, Agent Oversight (Compliance)
Jan. 2022 - Jun. 2023Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaResponsible in overseeing three sub-units under Compliance Unit within Money Services Business industry. Manage Agent Oversight Unit, with 8 direct reports, coordinating MSB Agent visitations, performing risk assessments, ensuring timely report submissions, conducting inspections, and maintaining regulatory compliance. Also responsible for managing agent inquiries, supporting the business team, staying informed on BNM requirements, updating frameworks and SOPs, fostering agent relationships, and keeping up-to-date with MSB industry trends. Manage Due Diligence Unit, with 1 direct report, ensuring accurate KYC submissions, agent and corporate customer onboarding, World Check Screening clearance, SOP maintenance, and providing feedback for onboarding-related issues. Manage Compliance Training Unit with 2 direct reports, overseeing yearly training calendar, AML training, material updates, staff certifications, monthly bulletins, regional onsite trainings, ad-hoc trainings, assessments, new hire trainings, and SOP maintenance in accordance with BNM's requirements, while providing support to other compliance roles and ensuring team's effectiveness. Continuously provide support to Compliance Manager, Financial Investigation Unit Manager, and Transaction Review Group Supervisor, while ensuring all direct reports possess the necessary knowledge for effective task execution. Tunjukkan kurang
Deputy Compliance Manager | Malaysia
TravelexDeputy Compliance Manager | Malaysia
Jun. 2020 - Dec. 2021Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaManaged end-to-end Compliance Operation and Assurance for Travelex Malaysia and Thailand, with key responsibilities including drafting and developing compliance frameworks, policies, and procedures in line with local regulations, acting as MLRO, liaising with Bank Negara Malaysia, and handling risk assessments. Additionally, involved in supporting PMO and IT projects, reviewing training materials, presenting risk assessment reports to the Board of Directors, providing compliance advice, maintaining a register on internal STRs, and managing daily compliance operations with a team of four dedicated compliance analysts. Responsible for store and agent oversight, focusing on reviewing and updating agent oversight mechanisms, ensuring robust governance and compliance. Involved in designing and updating internal control checklists, overseeing timely onsite checks by the Ops Coordinator team, and reviewing branch and agent SOPs to maintain compliance with local regulatory requirements. Tunjukkan kurang
Risk Assurance Lead (Asia)
TravelexRisk Assurance Lead (Asia)
Jul. 2018 - Jul. 2020Kuala Lumpur, MalaysiaOverseeing Risk Assurance for China, Hong Kong, Malaysia, Singapore, Thailand, and Japan, with responsibility for assessing risk and control in business areas and functions. Coordinates with local Operation Control Teams to identify risk exposures using Travelex risk methodology. Produces accurate and timely Risk and Assurance Management Information for Head of Compliance & Risk APAC, Travelex Risk Committee, and Travelex Country Boards. Additionally, supports Head of Compliance (Malaysia & Thailand) in managing and driving compliance-related matters and initiatives. Tunjukkan kurang
Regional Country Risk Analyst
GrabRegional Country Risk Analyst
Feb. 2016 - Jul. 2018Kuala Lumpur, MalaysiaPrimary contact point, to investigate and manage driver and passenger related fraud in Philippines, Vietnam, Myanmar, Thailand & Indonesia with the country manager and team. Introduce country relevant initiatives in mitigating potential fraud for new roll out of driver incentive schemes, promotions and verticals. Collaborate within Unit Trust teams such as Data Scientist, Data Risk, Appeals, Payment Risk, Payment Ops, Competitor Defense, Policy and etc to improve and implement fraud & risk deterrence. Produce accurate and timely executive summary for the consumption of higher management and country level. Tunjukkan kurang
Risk Operations (Buyer Fraud Prevention & Suspicious Claims)
PayPalRisk Operations (Buyer Fraud Prevention & Suspicious Claims)
Feb. 2014 - Feb. 2016Investigate suspicious transactions for any potential threat of account take over, unauthorized account access, use of stolen card/bank details. Continuously monitor cases and reports to identify trends and notify management of information gleaned from that activity.
Assistant Manager, Projects
MBF Cards (M'sia) Sdn BhdAssistant Manager, Projects
Apr. 2012 - Dec. 2013Assist VP in driving projects related to Merchant Acquiring & Sales. Work closely with relevant departments such as Compliance, IT, ERM, Legal, Procurement & Finance in ensuring all departmental concerns are noted and addressed accordingly for every project. Handle the on-boarding of merchant to e-commerce platform. And, to review the business terms in agreements with vendor or suppliers and vet this with Legal & Compliance.
[Promoted] Assistant Manager Operations- UK Payments (BPO)
HSBC Electronic Data Processing Sdn. Bhd[Promoted] Assistant Manager Operations- UK Payments (BPO)
Dec. 2010 - Apr. 2012In charge of the Faster Payment Services of HSBC UK account monitoring with 4 FTEs to manage. Ensure achievement of Performance Level Agreement targets prevent and mitigate operational losses and utilize budget and resources within established requirements. Formed and managed the BACS Support & Audit Team to conceptualize, develop and implement process management and improvement initiatives to sustain acceptable degree of required performance and achieve business thrusts.
Global Support Executive - UK Payments Ops
HSBCGlobal Support Executive - UK Payments Ops
Aug. 2005 - Dec. 2010Subject Matter Expert for the setup of corporate client account in BACS (Banker's Automated Clearing System) for HSBC UK.


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