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Work Background
Samsung Electronics AmericaSenior Care Business Operations Readiness Manager
Jul. 2024Plano, Texas, United StatesLed cross-functional teams to ensure product readiness, manage communications, and enhance process improvement from planning to launch
Samsung Electronics AmericaSales Enablement and Strategy Program Manager
Apr. 2022 - Jul. 2024Plano, Texas, United StatesDeveloped and spearheaded high-impact sales enablement programs, driving revenue growth and elevating team performance. Leveraged data insights to optimize strategies, enhancing sales readiness and efficiency. Executed cross-functional alignment initiatives, significantly increasing close rates and streamlined operations. ● Manage $20M brand programs, go to market training strategy, achieving brand and logistics targets
● Developed and executed a targeted sales enablement initiative, growing active users to 78k (15 YoY) with gamification
● Steered cross-functional teams to develop and launch 17 certifications in FY22, resulting in a surge of 750% and achieving 100,000 certifications
● Collaborated with product, marketing, and operations teams to enhance sales readiness by designing content and improving sales readiness by 12.3%.
● Created and implemented customized SOPs and playbooks, optimizing sales processes and enhancing team efficiency
● Utilized strong analytical skills to design and implement strategic programs that boosted company performance
● Delivered sales performance analysis and strategic improvement recommendations to senior leadership.
Samsung Electronics AmericaRegional Field Operations Manager
Apr. 2020 - Apr. 2022Plano, Texas, United StatesLed field teams in executing national strategies and meeting client goals. Analyze systems, create tailored training and SOPs, and drive team performance. Foster strong stakeholder relationships, conduct field evaluations, prepare executive reports, and travel for client engagements. ● Directed daily operations across multiple sites, ensuring alignment with company objectives and optimizing team performance to drive regional growth
● Crafted dashboards for premium handset sales growth, supporting 800+ sales team members and 40k active users
● Supported the execution of go-to-market strategies, managing field sales compliance and operational efficiency across a multi-state region.
2020 CompaniesNational Program Manager
Apr. 2019 - Apr. 2020Southlake, Texas, United StatesDirected national strategies for improved alignment and efficiency, boosting program success. Optimized resources and developed standard processes, collaborating widely to meet business goals. ● Led national projects and teams for global clients (Square, Samsung)
● Evaluated and reported business impact of performance initiatives
● Processed weekly invoicing to ensure all POs are on budget and tracked
● Managed SaaS projects using AGILE methodology as the primary contact and acting PM, overseeing deliverables, project plans, timelines, and goals.
● Managed and developed national field teams of 25+ employees.
● Streamlined program implementation and business alignment through marketing collaboration with finance and operations teams.
● Delivered field-level execution reports, including merchandising compliance, revenue sell-thru, project completion, and staff hours to C-level partners.
2020 CompaniesRegional Program Manager
Sep. 2017 - Apr. 2019Southlake, Texas, United StatesLed an 18-member product specialist team to implement national strategies and achieve client objectives. ● Established a retail-experiential partnership, boosting customer acquisition by 22% at Costco, Best Buy, and Walmart.
● Developed a tracking system (MBO) to enhance field-level employee performance.
● Performed gap analysis for program performance and software implementation issues.
● Optimized a tracking system for streamlined project reporting, deployment scheduling, and oversight of rollouts.
● Created a Client Visit Feedback Form for client feedback, enhancing CSAT and minimizing risk for 2020 Companies.
● Oversaw team's expense approval process
● Facilitated NHO classes on product portfolio, sales enablement, reporting, and analytics.
2020 CompaniesSenior Product Specialist
Mar. 2015 - Sep. 2017Fort Worth, TX (Remote)Developed growth strategies by targeting new business partners within assigned territories and building solid relationships. ● Performed consumer research for impactful marketing and assisted product launches with extensive travel to key markets.
● Researched customer preferences to inform key business decisions and prioritize evolving customer needs.
● Promoted to team manager within two years, ranking in the top 10 product specialists.
● Boosted growth and consumer awareness for Samsung products in an assigned market as part of a high-performing field sales team.
2020 CompaniesField Sales Operations Manager
Apr. 2014 - Mar. 2015Southlake, Texas, United StatesOversaw multi-market field sales operations, optimizing resource deployment and aligning team activities with strategic goals. Analyzed performance metrics to drive a 13.6% increase in productivity and a 1.3% reduction in costs. ● Directed sales teams for brand equity, retail compliance and product knowledge.
● Certified 115 Retail Associates in Samsung Mobile Products through Mobile LMS.
● Hosted district training events for retail partners, developed content, and certified AT&T, T-Mobile, Verizon, and Best Buy associates.
● Boosted Samsung Mobile product sales by 31% through developing district training plans.
● Collaborated closely with cross-functional teams, including marketing and product management, to streamline sales initiatives and enhance team alignment.
● Ranked in top 10 of 131 FSMs in South-East Region Q1-Q4.
Mosaic North AmericaLead Sales Consultant
Apr. 2013 - Apr. 2014Fort Worth, TX (Remote) Led a team of sales consultants, providing guidance on consultative sales techniques and fostering a customer-first approach that strengthened client relationships. Conducted in-depth needs assessments to recommend tailored solutions, enhancing customer satisfaction and driving repeat business. ● Boosted transparency with SES team and customers through relationship building.
● Developed and implemented sales strategies with cross-functional teams, improving market share. Trained team to surpass sales targets consistently by sharing best practices and setting performance standards.
● Prepared sales teams for new store launches by training on negotiation and time management; enhanced sales and customer retention strategies.
● Improved customer experience by leading training sessions, handling complaints, and utilizing feedback to boost future business.
Bank of AmericaCustomer Relationship Manager
May. 2010 - Mar. 2013Cypress Ct, FLManaged high-value client portfolio and boosted retention via tailored engagement strategies. Utilized customer feedback to enhance service quality, facilitated swift issue resolution with teams, and executed loyalty programs to boost customer satisfaction and nurture enduring relationships. ● Completed and analyzed customer relationship management (CRM) reports to gain insights that would improve the sales process and team performance.
● Leveraged strong business acumen and extensive knowledge of company products/services to improve service quality and enhance top-line revenue
Civic Development CenterSenior Sales Associate
Nov. 2006 - May. 2010Miami/Fort Lauderdale AreaActed as a trusted advisor to clients, providing consultative support and tailored recommendations to meet unique business needs. Analyzed market trends to refine sales strategies, built strong customer relationships, and played a key role in training new consultants. ● Sales Recovery and Upselling.
● Generated leads and performed an average of 300 daily cold calls to potential customers.
● Engaged in incentive schemes and contests to meet production targets.
● Regularly surpassed productivity and accuracy targets.
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