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Work Background
HairClubSenior Technical Program Manager
Feb. 2019Boca Raton, Florida, United StatesAs the Senior Technical Program Manager at HairClub, I am a key driver of our IT success, with a remarkable track record of successfully managing a diverse portfolio of over 50 IT projects, totaling a combined budget of 4.2 million dollars last year. My expertise and strategic vision has not only ensured the timely and efficient delivery of critical technology initiatives but has also been instrumental in spearheading cost-saving initiatives that resulted in a remarkable reduction of IT expenses by 3.2 million dollars last year. I lead our IT teams to project successes and continue to lead the way in optimizing our IT operations while achieving outstanding results.
TravelFun.BizSenior Technical Program Manager
Feb. 2019Boca Raton, Florida, United StatesAre You FUN? We are a fast-growing boutique host agency specializing in groups of singles on cruises and resort vacations. As a host agency, we do book all travel, like work trips, girls trips, bachelor parties, family vacations and other special events, but you must be FUN to book with us. Get Paid To Travel! Yes, we are also very unique in the quality social media training and lead generation training we offer our Travel Agents. Yes, you can work remotely from home or get paid to travel!
HairClubInformation Technology Project Manager
Feb. 2018 - Feb. 2019Boca Raton, FL USA
Global Mentoring SolutionsIT Business Mentor
Mar. 2017 - Jan. 2018Delray Beach, FloridaAssisting, training and troubleshooting end-users from over 1100 clients from over 110 MSP partners globally to to grow their businesses and have outstanding experience
Massage AddictInformation Technology Project Manager
Aug. 2015 - Feb. 2018Toronto, Canada Area* Successfully managed the IT projects for the nationwide growth from 22 to 72 locations. * As Office365 admin, supported Outlook Exchange, Sharepoint Online, and all Office applications.
* Providing remote support using Citrix GotoAssist and GotoMeetings. * As RingCentral admin, configured and supported the cloud-based PBX. * As ZenDesk admin, configured and managed the support ticket system. * As Booker & Hirefrederick admin, supported the CRM for all 72 clinics. * Engaged, developed and maintained vendor relations with our many ISP's, web developers, hardware and software vendors, and outsourced installation and maintenance technicians.
Hair Club for Men and WomenComputer Systems Support Analyst
Mar. 2011 - Jul. 2015Boca Raton, FL & Toronto, ON* Assisted on Infrastructure projects leading to business growth from 76 to over 100 clinics.
* Experienced admin and support on Wyse thin clients and Windows 7/8 clients using Citrix Receiver connecting to Citrix XenApp running on Microsoft Server 2008.
* Provided support to executives and clinic staff on the custom CMS and all Office products. * Worked directly with BlackBox technicians and NOC at Century Link & GLS for networking issues and support on Cisco routers, switches and firewalls.
* Experienced using BMC's Track-IT ticketing system and provided remote support using LogMeIn Rescue and RDP.
Rogers CommunicationsComputer Systems Support Analyst
May. 2008 - Nov. 2010Moncton, New Brunswick* Large national call centre environment. * Quickly learning how to support evolving technologies and supporting the call centre staff by providing training as shift supervisor. * Provided support via Chat with up to 3 clients at a time. * Handled all calls on the Avaya inbound calls system and Remedy tracking systems * Became subject matter expert for Cable TV products and services, Wi-Fi, wireless, WiMAX, hybrid fibre-coaxial Internet and home security services.
PeopleToGoField Service Technician
Dec. 2002 - Nov. 2010Moncton, Canada Area* Completed several IT migrations, conversions, upgrades, roll-outs, POS and IMAC projects for major retailers across the Atlantic provinces in Canada. * Prepared WBS and managed the team's work to be completed on time and under budget. * Specializing in Just-In-Time service delivery on a variety of deliverables from printer installations and repair, to home office back up and restore of data, to server upgrades and maintenance.
GetronicsField Service Technician
Dec. 2002 - Sep. 2004Montreal, Canada Area* Team leader on several high profile projects, like OS/2 to Windows 2000 migration for provincial credit union, Token Ring to Ethernet conversion project and the Lotus Notes to Exchange migration.
* I successfully ran critical IT missions to revive downed servers and network connectivity issues for the National Bank in their many branches surrounding the greater Montreal area. * Specializing in Server maintenance, router installs, POS and ATM installation, configurations and networking issues problem solving.
The Art InstitutesDesk Side Technical Support
Aug. 2002 - Oct. 2002Vancouver, Canada AreaGhost imaging of 200+ workstations in a multi-platform Windows XP/ Linux/ Mac OS X network.
Desk side support for student and teacher profiles in MS Office, MS Outlook and Lotus Notes.
Princess CruisesButler, Head Butler
Sep. 1998 - May. 2001Southampton, United KingdomManager Duties:
Assisted as in creating the Butler service on the Crown Princess and the Pacific Princess. I have trained many new employees, staff and supervised staff for many years. Assisted in planning the overall services approach and the building of the room service pantries.
Managed Cabin Stewards and Room Service Attendants in order to provide our selected guest services. Operational Duties: Guest Services
I worked as a Butler providing silver service aboard the world's largest cruise ship, during the inaugural cruise of the Grand Princess. Worked on 8 ships over 4 and a half years. Successfully completed all contracts: The Grand Princess, The Crown Princess, The Pacific Princess, The Grand Princess, The Royal, Princess, and The Regal Princess.
Fairmont Hotels & ResortsGuest Service Attendant
Sep. 1997 - Feb. 1998Jasper, AlbertaFairmont Jasper Park Lodge in Jasper National Park, Alberta
Carnival CorporationBartender
Sep. 1996 - Apr. 1997Miami/Fort Lauderdale AreaMS Ecstasy: Carnival College: Quality Beverage Service Programme with Honours, Top of the Class
MS Inspiration: Successfully completed the full contract
Fairmont Hotels & ResortsBartender
Sep. 1995 - Sep. 1996Montreal, Canada AreaThe Queen Elizabeth Hotel in downtown Montreal, Quebec
Delta Hotels & ResortsBartender, and Guest Services
Jul. 1993 - Jul. 1995Moncton, New BrunswickThe Hotel Beausejour in downtown Moncton, New Brunswick
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