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Network Power<100 people
Roles
💸66%
Marketing
👍66%
Sales & BizDev
🧨66%
Consulting
Geos
🇦🇺33%
Australia
🇺🇸33%
United States
Work Background
My Mountain MoverIT Manager
Jan. 2022California, United StatesI lead a dynamic team of associates with a focus on maintaining a secure and compliant technological environment. My expertise lies in ensuring compliance with industry standards such as HIPAA, HITRUST, PCI/DSS, and comprehensive cybersecurity protocols. I am a vital member of the process improvement team, contributing to refining organizational efficiency in response to the evolving needs of our virtual staffing operations.
Key Responsibilities:
Compliance Assurance: Prioritize and implement rigorous measures to ensure compliance with industry regulations such as HIPAA, HITRUST, and PCI DSS. This includes overseeing regular audits and assessments to guarantee the highest standards of security and data protection. Process Improvement: Actively involved in the process improvement team, I contribute to enhancing organizational efficiency by identifying and implementing technological advancements that streamline virtual staffing operations. This includes optimizing recruitment processes for both medical and non-medical clients. Client Collaboration: Collaborating with a diverse range of clients, ensuring technological readiness for virtual staff recruitment. Understanding client needs and tailoring our IT solutions to meet specific requirements, fostering strong and productive client relationships. Security Management: Adeptly managing company-wide security measures, I implement and oversee robust cybersecurity protocols. This includes constant monitoring, updating security systems, and staying ahead of emerging threats to safeguard the integrity of our IT infrastructure. Team Leadership: Spearheading a team of associates, I provide leadership and direction, ensuring that team members are well-equipped with the necessary skills and knowledge to contribute effectively to our IT initiatives. Strategic Planning: Engaging in strategic planning, I align IT initiatives with organizational goals, contributing to the overall success and growth of the virtual staffing firm
My Mountain MoverIndustry Manager
Jan. 2021 - Dec. 2021Orange County, California, United StatesIn the role of a Medical Industry Manager at My Mountain Mover, I demonstrated exceptional leadership in overseeing a remote workforce, strategically elevating productivity, attendance, and overall performance. My proficiency extended to fostering seamless collaborations with diverse medical practitioners and facilities across the United States. I implemented effective strategies to ensure operational excellence and consistently upheld high standards in healthcare delivery. Responsibilities: Remote Workforce Management: Skillfully supervised a remote workforce, employing strategies that enhanced productivity, attendance, and overall performance, ensuring a cohesive and efficient team dynamic. Collaboration with Medical Practitioners and Facilities: Established and nurtured robust collaborations with diverse medical practitioners and facilities nationwide. This involved effective communication, understanding unique requirements, and fostering partnerships that contributed to the organization's success. Operational Excellence: Implemented strategic initiatives to streamline operations, optimizing processes to ensure a seamless and efficient workflow. This included the development and implementation of standardized procedures that contributed to increased efficiency and effectiveness in healthcare service delivery. Performance Monitoring: Utilized performance metrics and key performance indicators to monitor and evaluate team members, providing constructive feedback and support to maintain high levels of individual and collective performance. Quality Healthcare Standards: Upheld and reinforced high standards of healthcare delivery, ensuring that all activities and processes aligned with industry regulations and best practices. Cross-functional collaboration: Collaborated effectively with various departments, fostering a collaborative environment that promoted interdisciplinary cooperation and contributed to overall organizational success.
Robbins Real Estate GroupProject Manager
Jun. 2016 - Dec. 2020Dallas, Texas, United StatesAs a Project Manager at MyOutdesk for Robbins Real Estate in Dallas, TX, from June 2016 to December 2020, I led the development and implementation of the Universal Business System for a multifaceted company specializing in property management, landscaping, and repair and maintenance services. The primary objective was to establish a comprehensive system that systematically organized and created procedures, processes, company policies, and documents. This innovative system was meticulously designed to align with and bolster the five foundational pillars of the business: Sales, Operations, Financials, Team and HR, and Leadership. Through strategic planning and execution, I played a pivotal role in enhancing operational efficiency and synergy across diverse facets of the organization.
MyOutDeskSubject Matter Expert
Jan. 2015 - Dec. 2020PhilippinesAs a Subject Matter Expert at MyOutdesk in Dallas, TX, from January 2015 to December 2020, I played a pivotal role in knowledge dissemination and skill enhancement. My responsibilities included conducting personalized 1 on 1 training sessions for fellow agents, imparting in-depth knowledge about specific tools and processes essential for optimal performance within the organization. Additionally, I facilitated engaging small group discussions in an online environment, focusing on tools and systems. Through these sessions, I not only shared expertise but also fostered collaborative learning, ensuring that the team remained well-versed in the latest tools and systems critical to our operational success. This role showcased my commitment to enhancing the proficiency of colleagues and contributing to the overall competence of the team.
IcontactLearning And Development Specialist
May. 2013 - Sep. 2013Makati, National Capital Region, PhilippinesAs a Learning and Development Specialist at iContact, I am adept at guiding new hires and conducting Trainer responsibilities for New Hire classes, OCP, and production teams. Offering comprehensive supervisory support to all agents within the account, this role ensures seamless onboarding and continuous development. As the primary knowledge mentor, the specialist imparts expertise, facilitates ongoing learning, and fosters a knowledge-sharing culture to optimize team performance and professional growth. This position is instrumental in maintaining a skilled and motivated workforce through effective training programs and mentorship initiatives at iContact.
Myoutdesk Virtual AssistantsReal Estate Administrative Assistant
Mar. 2013 - Dec. 2020PhilippinesJob Title: General Virtual Assistant - Marketing Manager, Transaction Coordination, Listings Management, Listings Coordinator, Database Management, Lead Management, Admin Support, Customer Care Specialist, Director of First Impression, Head of Operations, Training and Development. Summary of Responsibilities: Marketing Manager: Establish and manage social media accounts on various platforms, create and curate content, and execute marketing campaigns.
Transaction Coordination: Oversee activities from contract execution to closing, serving as a liaison between clients and other parties involved.
Listings Management and Coordination: Handle all listing tasks from agreement preparation to property readiness, contractor coordination, open houses, and communication with sellers.
Database Management: Perform data mining, manage contacts, and keep CRM systems up to date.
Admin Support and Customer Care Specialist: Manage communication channels, address requests promptly, and handle routing of concerns to clients.
Director of First Impression: Answer calls, route inquiries, and provide responses or alternatives as needed.
Head of Operations: Manage administrative support personnel, ensuring everyone is proficient in their roles.
Training and Development: Oversee onboarding processes and provide training to new members, ensuring familiarity with tools, systems, and guidelines.
MyOutDeskCustomer Care Specialist
Feb. 2013 - Dec. 2020Dallas, Texas, United StatesPosition: Admin Support / Head of Operations / Director of First Impression / Customer Care Specialist In a multifaceted role at MyOutdesk spanning Dallas, TX, and Charlotte, NC, from February 2013 to December 2020, I seamlessly fulfilled responsibilities as Admin Support, Head of Operations, Director of First Impression, and Customer Care Specialist. Key Contributions: Comprehensive Communication Management: Proficiently managed all communication channels, including emails, texts, voicemails, and incoming calls, ensuring timely responses. In cases requiring additional assistance, efficiently routed communications to the relevant manager. Proactive Outgoing Communication: Initiated outgoing calls to gather information, provide updates, and conduct follow-ups, contributing to effective and proactive client engagement. Team Oversight and Liaison: Managed a team of Admin/OPS personnel, ensuring the completion of all tasks with precision. Acted as a crucial liaison between Operations and Management, facilitating seamless communication of updates, concerns, and issues, thereby averting breakdowns in communication. Goal-Oriented Systems Implementation: Ensured the implementation of systematic processes to achieve organizational goals. This included overseeing adherence to established procedures and protocols, contributing to the overall efficiency of operations. Strategic Communication and Updates: Provided a structured system for communication, ensuring that goals were met and consistently communicated updates to avoid any potential breakdown in communication between Operations and Management.
Robbins Real Estate GroupMarketing Manager
Feb. 2013 - Dec. 2020Dallas, Texas, United StatesPosition: Marketing Manager for Robbins Real Estate Key Contributions: Strategic Social Media Account Setup: Initiated and managed the setup of social media accounts on prominent platforms such as Facebook, Twitter, Instagram, LinkedIn, Activerain, Pinterest, Tumblr, Google+, Youtube, Vimeo, and Daily Motion. This extensive coverage ensured a comprehensive and impactful online presence. Content Research and Creation: Conducted thorough research to generate relevant and engaging content for posting across social media channels. The focus on content creation was not only informative but also tailored to resonate with the target audience. Image Creation for Copyright Compliance: Created visually appealing and copyright-compliant images for social media postings, ensuring a professional and polished visual representation of the brand. Regular Account Updates: Maintained a consistent and updated presence on social media platforms, with a minimum of three updates per week or as dictated by the dynamic needs of the marketing strategy. Proactive Engagement: Responded promptly to all requests, messages, and feedback across all social media sites. This proactive engagement not only built a positive rapport with the audience but also addressed concerns and inquiries in a timely and customer-centric manner. Performance Analysis: Conducted regular performance analysis to gauge the effectiveness of social media strategies, making data-driven adjustments to optimize engagement and reach. Collaboration with Cross-Functional Teams: Collaborated with various teams to align social media strategies with broader marketing and business objectives, ensuring a cohesive and integrated approach.
Robbins Real Estate GroupReal Estate Administrative Assistant
Feb. 2013 - Dec. 2020Dallas, Texas, United StatesPosition: Listing Coordination and Management Assistant Key Contributions: Strategic Listing Agreement Preparation: Diligently prepared listing agreements in advance of realtor appointments, ensuring a structured and organized approach to the listing process. Comprehensive Make Ready Coordination: Collaborated with sellers to meticulously ensure the completion of the make-ready checklist, facilitating a smooth transition for the property to be presented in its best possible condition. Strategically Timed Pre-Listing Activities: Coordinated schedules for property measurement, cleaning, staging, and photography precisely one week before listing activation, optimizing the visual appeal and market readiness of each property. Efficient Open House Preparation: Streamlined open house schedules and meticulously prepared all necessary materials a day or two before the scheduled open house, contributing to a well-organized and impactful presentation to potential buyers. Effective Communication Management: Facilitated seamless communication between buyers, buyer agents, and sellers. Ensured that all inquiries were promptly conveyed, fostering transparent and efficient communication throughout the listing process. CSS Schedule and Appointment Management: Skillfully managed the CSS (Centralized Showing Service) schedule, including appointment requests and feedback, optimizing the property showing process and addressing inquiries promptly. Timely Offer Communication: Ensured timely communication of all offers and updates to sellers, maintaining a proactive approach until contract execution. This involved effective negotiation and clear, transparent communication throughout the negotiation process. Client Satisfaction and Relationship Building: Prioritized client satisfaction by managing the entire listing process with precision and care, contributing to positive client experiences and fostering long-term relationships.
Robbins Real Estate GroupTransaction Coordinator
Feb. 2013 - Dec. 2020Dallas, Texas, United StatesPosition: Transaction Coordinator Overseeing and facilitating seamless processes from contract execution to closing for both listing and buyer transactions. Key Contributions: Comprehensive Closing Management: Managed all aspects of listing and buyer closings, overseeing tasks from contract execution to the final closing stages. Ensured meticulous attention to detail throughout the entire closing process. Task Completion Oversight: Oversaw and ensured the completion of all tasks related to the contract. This included proactive follow-ups on deliveries, inspections, appraisals, loan approvals, closing arrangements, end-of-lease considerations, and post-sale activities, guaranteeing a smooth and efficient closing experience. Effective Coordination with Stakeholders: Collaborated with all involved parties, including buyers, sellers, agents, inspectors, and lenders. Provided timely updates to sellers and buyers, fostering transparency and ensuring all parties were informed of the transaction's progress. Proactive Communication: Ensured immediate communication of all inquiries and responses to the client. This proactive approach not only facilitated efficient decision-making but also contributed to a positive client experience throughout the transaction. Timely Issue Resolution: Addressed any challenges or concerns promptly, working diligently to resolve issues that could potentially impact the closing timeline. This involved strategic problem-solving and effective communication with all stakeholders. Documentation Management: Maintained accurate and organized documentation throughout the entire transaction process, ensuring compliance with legal and industry standards. Client Satisfaction and Relationship Management: Prioritized client satisfaction by providing a high level of service and support throughout the transaction. This approach contributed to positive client experiences and strengthened long-term relationships.
SitelLearning And Development Specialist
Nov. 2009 - Mar. 2013Baguio City, Cordillera Admin Region, PhilippinesAs a Learning and Development Specialist specializing in English communications and conversational development for non-native speakers, this role is pivotal in ensuring effective training and skill enhancement for call center agents. The primary responsibility involves crafting comprehensive product training programs, including the creation and development of courses tailored to the needs of non-native English speakers. The specialist will play a key role in fostering effective communication skills, accent neutralization, and conversational fluency. Beyond course creation, the position entails hands-on coaching and mentorship to facilitate individual growth and development. The Learning and Development Specialist will be instrumental in conducting personalized action planning sessions, providing constructive feedback, and implementing targeted strategies to address specific communication challenges. Moreover, this role extends to the vital task of preparing new hire call center agents for their roles in a production environment. The specialist will play a pivotal role in acclimating new hires to the intricacies of call center operations, ensuring they are well-versed in both product knowledge and effective communication practices. Overall, this position is integral to fostering a dynamic and skilled workforce through innovative learning methodologies and tailored development programs.
SitelTechnical Support - Tier 2
Jan. 2009 - Nov. 2009PhilippinesServed as the ultimate point of escalation for all technical issues, holding the crucial designation of Subject Matter Expert (SME). Undertook Operational Incident Command (OIC) tasks, essentially stepping into a team lead role by offering coaching, delivering additional training sessions, and providing robust support to fellow agents. Functioned as a Knowledge Mentor for production agents, imparting expertise and conducting specialized technical trainings to enhance team proficiency and overall performance.
SitelTechnical Support
Nov. 2006 - Jan. 2009PhilippinesEnhanced professional experience as a Technical Support Representative for a prominent US-based Internet Service Provider, namely AT&T. Proficiently delivered phone support to a diverse range of residential customers, showcasing expertise in both basic and advanced PC and network troubleshooting. Demonstrated exceptional problem-solving skills to swiftly address customer queries and concerns, ensuring optimal service delivery. Collaborated effectively with cross-functional teams to resolve complex technical issues and enhance overall customer satisfaction.
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