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Work Background
BE-ternaIT Project Manager
May. 2025Innsbruck, Tirol, รsterreich
Veritas Technologies LLCSenior Principal Critical Escalation Manager
Sep. 2022 - Nov. 2024Innsbruck, Tirol, รsterreichJobtitle renamed 2023 from Critical Situation Manager (CSM) to Critical Escalation Manager (CEM) Manage and resolve critical customer escalations (P0 and P1), ensuring high customer satisfaction and minimizing service disruptions. Highest escalation point. Part of International Voice Of Customer (VOC) Team. Coordinating Sales, Support, PM and Engineering.
Swarm AnalyticsSales Engineer
Nov. 2020 - Jul. 2022Innsbruck, Tirol, รsterreich
BarracudaPresales Systems Engineer, Data Protection
Mar. 2019 - Oct. 2020Innsbruck
BarracudaEscalation Engineer
Jun. 2018 - Mar. 2019Innsbruck
Barracuda (NYSE: CUDA)Senior Technical Support Engineer
Mar. 2015 - May. 2018InnsbruckStorage Expert Barracuda Backup Service (BBS) Support Team EMEA -) Tier Level II -) Bugreporting -) Escalation handling -) New hire training for BBS -) Documentation -) SE and Sales Support -) Migration-Engineer
Barracuda (NYSE: CUDA)Support Engineer
Sep. 2013 - Feb. 2015InnsbruckStorage Expert Barracuda Backup Service (BBS) Support Team EMEA -) Tier Level II -) Bugreporting -) Escalation handling -) New hire training for BBS -) Documentation -) SE and Sales Support
Security Solutions HirschFounder
Aug. 2013 - Dec. 2013InnsbruckProviding IT security to private users: -) Security Concepts -) AntiVir, AntiMalware, Access Control, Softwarefirewall -) Backup, Filesharing, Password security -) Attended and unattended remote support -) PC, Mac, Mobile Devices -) Content and Spam Filtering -) Mail and Traffic encryption
Barracuda NetworksTechnical Support Agent
Sep. 2011 - Sep. 2013InnsbruckEMEA Support and Escalation Team [Tier 2B] for NG Firewall (NGFW) EMEA Support and Escalation Team [Tier 1B] for Barracuda Firewall (BFW) EMEA Support and Escalation Team [Tier 1C] for Barracuda Backup Service (BBS) -) Direct Enterprise Customer Contact -) providing solutions to issues with Barracuda Products -) Bugreporting -) Internal testing -) Documentaion (KB, internal) -) Monitoring of premium customers -) Internal training -) Internal development
McDonald's CorporationService
May. 2011 - Aug. 2011Innsbruck, SillparkFrontend
SecuritasEmployee
Jan. 2011 - May. 2011InnsbruckEventsecurity
Burger King CorporationService
Dec. 2010 - Apr. 2011Innsbruck/IschglAllrounder (kitchen, front, backend)
A.S.I.A SicherheitsdienstEmployee
Aug. 2010 - Nov. 2010InnsbruckEvent + object-safety
Support SolutionsAccount manager
May. 2009 - Dec. 2009WWWTaking care of online portals
ISD Innsbrucker Soziale Dienst GmbHCare assistant
Jun. 2007 - Aug. 2008InnsbruckSupport homeless people
ISD Innsbrucker Soziale Dienste GmbHConscientious objector performing community service (Zivildiener)
Oct. 2006 - Jun. 2007InnsbruckSupport Homeless People
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