Requests
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Network Power<100 people
Roles
🧑💼100%
C-level Executive
🗿100%
HR
🔥50%
Startup Founder
Geos
🇫🇷50%
France
🇺🇾50%
Uruguay
Work Background
Sabre CorporationSenior Delivery Engineer
Apr. 2021 - May. 2023Montevideo, Uruguay Delivered professional services for airline solutions customers in areas of call centre, reservations & ticketing and airports.
Supported airlines’ on-site staff and call centres during system airlines’ airport/reservations software migration Gathered validating and documenting business requirements
Modeled business processes and identifying opportunities for process improvements
Identified issues, risks and benefits of existing and proposed solutions and outlining business impacts
Identified business problems or opportunities and define the scope and objectives of projects or initiatives, analyzing current processes, systems, and data to determine areas for improvement
Perform reporting and data analysis to gain insights into business trends, patterns, and performance
Acted as an intermediary main point of contact among business stakeholders and IT teams or other relevant departments, ensuring that everyone understands the project's goals and requirements
Asses and evaluates proposed solutions, including software and systems
Creation and maintenance of project documentation, including business requirements, user stories, process and maps
Actively source and attract potential new talent through various channels
Managed hiring processes by review resumes and applications to identify qualified candidates
Conducted job interviews with candidates to assess their skills, experience and cultural fit with the organization
Built and maintained strong relationships with existing customers
I dentified and pursue new sales opportunities with existing clients or new prospects
Stay updated on the company's products or services and provide technical knowledge
Prepare and deliver demo product presentations to potential clients
Stayed informed about industry trends, market conditions, and competitors
Collaborated with marketing, product development, and customer support
Conduct periodic customer health-checks to identify areas of improvment
Sabre CorporationSenior Trainer
Aug. 2010 - Dec. 2020Montevideo, Uruguay Delivered professional training for airline solutions customers in the areas of airports, call centres, central ticketing offices, airport ticketing offices, ancillary sales, airport operations, irregular operations, customer re-accommodation. Designed, developed, coordinated, implemented, delivered and evaluated training programs that support organization objectives.
Cooperated in Latam Airlines transition project in Bogota, Colombia, helping with training logistics, end user and train-the-specialist coordination and support training. Ensure knowledge transfer and team building, coordinate creation of action plan, and follow implementation of the action plan management of the team.
Delivered of train-the-trainer training and also train-the-specialist for pre and post system reservation
conversion training. Cooperated in designing and developing of the new LMS (Learning Management System) for Sabre Airlines Solutions to evaluate customers after training
Developed innovative and easy-to-understand training logistics and tools. Prepared training schedules and programs for external and also internal customers. Analyzed learning needs and develop appropriate training material for our customers to better delivering of
training.
Participated in converting XL Travel (global account) to Sabre in South Africa, delivering training and support on site for converting agencies. Salesforce Training Delivery for end-user-training of Airline Solutions Customer
Sabre CorporationSoftware Support Specialist
Jun. 2009 - Jun. 2010Montevideo, Uruguay Ability to troubleshoot and handle multiple issues regarding airlines and/or travel agencies that use Sabre CRS as reservations system.
Provide assistance to customers from different markets (US, Canada, Europe, etc)
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Interne
Interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services
INOUT MEDIA MADRIDMedia Relations Coordinator
May. 2007 - Jun. 2009Madrid Area, Spain Deal with the coordination of all internal tasks of the publishing agency Contact of other advertising agencies of the Spanish market in order to get advertisers for the magazines. I was in charge with several journals related to the travel industry and also for selecting all the inflight tourism contents of: Aerolineas Argentinas inflight Magazine and Air Comet inflight magazine. Cooperation in finding future customers that may want to publish in our magazines.
Sabre CorporationVirtual Trainer Facilitator
Apr. 2004 - Jul. 2007Montevideo, Uruguay Deliver virtual training to travel agents from travel agencies of the US and the Canadian Market. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives Design, plan, organize, or direct orientation and training programs for employees or customers. Monitor, evaluate, or record training activities or program effectiveness. Evaluate specific training programs to help workers maintain or improve job skills. Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
JETMAR VIAJES SACorporate and Leisure Travel Consultant
Dec. 1994 - May. 2004Montevideo, Uruguay Planned and dealt with corporate business trips for company executives. Collaborated with clients to understand their travel requirements, budgets, and preferences. Helped companies map out travel arrangements for their employees, including booking flights, arranging transportation and booking hotel rooms. Prepared and distribute travel itineraries, e-tickets, hotel reservations, and other travel documents to clients and travelers. Collaborated with corporations to keep their employees' visas and work permits to date for the locations they need to travel. Created and built of customized itineraries for corporate and leisure travelers. Collaborated with clients to understand their travel requirements, budgets, and preferences. Utilized travel management software and booking platforms to streamline the booking process and track reservations. Stayed updated on industry-specific technology and tools to enhance efficiency.
American ExpressCustomer Support Specialist
Mar. 1992 - Nov. 1994Greater Buenos Aires Responded to customer inquiries via phone, email, or chat regarding credit card transactions, account balances, and other related issues
Investigated and resolved customer complaints or disputes related to unauthorized transactions, billing errors, or other issues
Assist customers with account management tasks such as updating personal information, changing credit limits, or activating/deactivating cards
Communicated effectively with Gold and Platinum customers, providing clear and concise information.
Participated in ongoing training programs to stay informed about changes in credit card technology, policies, and procedures
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