Gustavo Chiossoni - Senior Delivery Engeneer, Sabre Corporation

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Network Power<100 people

Roles

🧑‍💼100%

C-level Executive

🗿100%

🔥50%

Startup Founder

Geos

🇫🇷50%

France

🇺🇾50%

Uruguay

Work Background

Sabre CorporationSenior Delivery Engineer

Apr. 2021 - May. 2023Montevideo, Uruguay Delivered professional services for airline solutions customers in areas of call centre, reservations & ticketing and airports.  Supported airlines’ on-site staff and call centres during system airlines’ airport/reservations software migration  Gathered validating and documenting business requirements  Modeled business processes and identifying opportunities for process improvements  Identified issues, risks and benefits of existing and proposed solutions and outlining business impacts  Identified business problems or opportunities and define the scope and objectives of projects or initiatives, analyzing current processes, systems, and data to determine areas for improvement  Perform reporting and data analysis to gain insights into business trends, patterns, and performance  Acted as an intermediary main point of contact among business stakeholders and IT teams or other relevant departments, ensuring that everyone understands the project's goals and requirements  Asses and evaluates proposed solutions, including software and systems  Creation and maintenance of project documentation, including business requirements, user stories, process and maps  Actively source and attract potential new talent through various channels  Managed hiring processes by review resumes and applications to identify qualified candidates  Conducted job interviews with candidates to assess their skills, experience and cultural fit with the organization  Built and maintained strong relationships with existing customers I dentified and pursue new sales opportunities with existing clients or new prospects  Stay updated on the company's products or services and provide technical knowledge  Prepare and deliver demo product presentations to potential clients  Stayed informed about industry trends, market conditions, and competitors  Collaborated with marketing, product development, and customer support  Conduct periodic customer health-checks to identify areas of improvment

Sabre CorporationSenior Trainer

Aug. 2010 - Dec. 2020Montevideo, Uruguay Delivered professional training for airline solutions customers in the areas of airports, call centres, central ticketing offices, airport ticketing offices, ancillary sales, airport operations, irregular operations, customer re-accommodation.  Designed, developed, coordinated, implemented, delivered and evaluated training programs that support organization objectives.  Cooperated in Latam Airlines transition project in Bogota, Colombia, helping with training logistics, end user and train-the-specialist coordination and support training.  Ensure knowledge transfer and team building, coordinate creation of action plan, and follow implementation of the action plan management of the team.  Delivered of train-the-trainer training and also train-the-specialist for pre and post system reservation conversion training.  Cooperated in designing and developing of the new LMS (Learning Management System) for Sabre Airlines Solutions to evaluate customers after training  Developed innovative and easy-to-understand training logistics and tools.  Prepared training schedules and programs for external and also internal customers.  Analyzed learning needs and develop appropriate training material for our customers to better delivering of training.  Participated in converting XL Travel (global account) to Sabre in South Africa, delivering training and support on site for converting agencies.  Salesforce Training Delivery for end-user-training of Airline Solutions Customer

Sabre CorporationSoftware Support Specialist

Jun. 2009 - Jun. 2010Montevideo, Uruguay Ability to troubleshoot and handle multiple issues regarding airlines and/or travel agencies that use Sabre CRS as reservations system.  Provide assistance to customers from different markets (US, Canada, Europe, etc)  Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Interne  Interaction with customers to provide and process information in response to inquiries, concerns, and requests about products and services

INOUT MEDIA MADRIDMedia Relations Coordinator

May. 2007 - Jun. 2009Madrid Area, Spain Deal with the coordination of all internal tasks of the publishing agency  Contact of other advertising agencies of the Spanish market in order to get advertisers for the magazines. I was in charge with several journals related to the travel industry and also for selecting all the inflight tourism contents of: Aerolineas Argentinas inflight Magazine and Air Comet inflight magazine.  Cooperation in finding future customers that may want to publish in our magazines.

Sabre CorporationVirtual Trainer Facilitator

Apr. 2004 - Jul. 2007Montevideo, Uruguay Deliver virtual training to travel agents from travel agencies of the US and the Canadian Market.  Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives  Design, plan, organize, or direct orientation and training programs for employees or customers.  Monitor, evaluate, or record training activities or program effectiveness. Evaluate specific training programs to help workers maintain or improve job skills.  Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

JETMAR VIAJES SACorporate and Leisure Travel Consultant

Dec. 1994 - May. 2004Montevideo, Uruguay Planned and dealt with corporate business trips for company executives.  Collaborated with clients to understand their travel requirements, budgets, and preferences.  Helped companies map out travel arrangements for their employees, including booking flights, arranging transportation and booking hotel rooms.  Prepared and distribute travel itineraries, e-tickets, hotel reservations, and other travel documents to clients and travelers.  Collaborated with corporations to keep their employees' visas and work permits to date for the locations they need to travel.  Created and built of customized itineraries for corporate and leisure travelers.  Collaborated with clients to understand their travel requirements, budgets, and preferences.  Utilized travel management software and booking platforms to streamline the booking process and track reservations.  Stayed updated on industry-specific technology and tools to enhance efficiency.

American ExpressCustomer Support Specialist

Mar. 1992 - Nov. 1994Greater Buenos Aires Responded to customer inquiries via phone, email, or chat regarding credit card transactions, account balances, and other related issues  Investigated and resolved customer complaints or disputes related to unauthorized transactions, billing errors, or other issues  Assist customers with account management tasks such as updating personal information, changing credit limits, or activating/deactivating cards  Communicated effectively with Gold and Platinum customers, providing clear and concise information.  Participated in ongoing training programs to stay informed about changes in credit card technology, policies, and procedures