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Network Power<100 people
Roles
🧑💼100%
C-level Executive
🗿100%
HR
🔥50%
Startup Founder
Geos
🇫🇷50%
France
🇺🇾50%
Uruguay
Work Background
Internova Travel GroupLuxury Travel Advisor
Jun. 2024Uruguay• Created business trips for company leaders and leisure travelers
• Worked with clients to understand their travel needs, budget, and preferences
• Managed travel logistics for employees: flights, transportation, hotels and cars
• Provided travel documents like itineraries, e-tickets, and reservations
• Assisted contacting hotel concierge to arrange clients’ needs.
• Tailored itineraries using AXUS itinerary tool.
• Used travel management software for efficient booking and tracking
• Stayed current with industry technology for increased efficiency
FreelancerIndependent Corporate & Leisure Travel Consultant
Aug. 2023 - Jun. 2024Uruguay, Montevideo• Created business trips for company leaders and leisure travelers
• Worked with clients to understand their travel needs, budget, and preferences
• Managed travel logistics for employees: flights, transportation, hotels and cars
• Provided travel documents like itineraries, e-tickets, and reservations
• Assisted with visas and work permits for employees
• Tailored itineraries for both corporate and leisure travelers
• Used travel management software for efficient booking and tracking
• Stayed current with industry technology for increased efficiency
Sabre CorporationSenior Delivery Engineer
Jan. 2021 - May. 2023Uruguay• Provided professional services to airline customers in call centers, ticketing, and airport operations
• Supported airlines' transition to new software for airport and call centers
• Analyzed existing processes and systems to identify areas for improvement
• Facilitated communication between business stakeholders and IT department
• Evaluated proposed solutions and maintained project documentation
• Stayed updated on products and provided technical advice to clients
• Presented products to attract and retain clients, optimizing customer experience.
• Partnered with marketing and support teams for effective program implementation.
• Acted as a bridge between sales and support ensuring efficient solutions for
customers
• Cultivated strong customer connections contributing to sales expansion
• Oversaw client on-boarding and training activities, conducting regular health-checks for improvement opportunities
Sabre CorporationSenior Trainer
Aug. 2010 - Dec. 2020Uruguay, Montevideo• Provided comprehensive training to customers focusing on airports and call centers.
• Managed end-to-end execution of training programs
• Led team by facilitating knowledge transfer and fostering team building.
• Conducted train-the-trainer and train-the-specialist programs to enhance efficiency
• Contributed to creating and implementing an innovative Learning Management
System (LMS) for Sabre Airlines Solutions
• Developed user-friendly training methods and resources
• Designed training schedules and programs for both external and internal customers
• Analyzed learning needs and created suitable training materials
• Delivered “Salesforce” training for an airline customer care help desk
Sabre CorporationSoftware Support Specialist
Jun. 2009 - Jun. 2010Uruguay, Montevideo• Troubleshooting and resolution of multiple issues related to Sabre reservations system for both airlines and travel agencies
• Assisted customers from diverse markets including US, Canada and Europe.
• Offered technical assistance remotely in order to enhance end-user experience
• Interacted with customers to address inquiries, concerns, and requests about products and services
INOUT MEDIA MADRIDMedia Relations Coordinator
May. 2007 - Jun. 2009Madrid Area, Spain Deal with the coordination of all internal tasks of the publishing agency Contact of other advertising agencies of the Spanish market in order to get advertisers for the magazines. I was in charge with several journals related to the travel industry and also for selecting all the inflight tourism contents of: Aerolineas Argentinas inflight Magazine and Air Comet inflight magazine. Cooperation in finding future customers that may want to publish in our magazines.
Sabre CorporationVirtual Trainer Facilitator
Apr. 2004 - Jul. 2007Montevideo, Uruguay Deliver virtual training to travel agents from travel agencies of the US and the Canadian Market. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives Design, plan, organize, or direct orientation and training programs for employees or customers. Monitor, evaluate, or record training activities or program effectiveness. Evaluate specific training programs to help workers maintain or improve job skills. Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
JETMAR VIAJES SACorporate and Leisure Travel Consultant
Dec. 1994 - May. 2004Montevideo, Uruguay Planned and dealt with corporate business trips for company executives. Collaborated with clients to understand their travel requirements, budgets, and preferences. Helped companies map out travel arrangements for their employees, including booking flights, arranging transportation and booking hotel rooms. Prepared and distribute travel itineraries, e-tickets, hotel reservations, and other travel documents to clients and travelers. Collaborated with corporations to keep their employees' visas and work permits to date for the locations they need to travel. Created and built of customized itineraries for corporate and leisure travelers. Collaborated with clients to understand their travel requirements, budgets, and preferences. Utilized travel management software and booking platforms to streamline the booking process and track reservations. Stayed updated on industry-specific technology and tools to enhance efficiency.
American ExpressCustomer Support Specialist
Mar. 1992 - Nov. 1994Greater Buenos Aires Responded to customer inquiries via phone, email, or chat regarding credit card transactions, account balances, and other related issues
Investigated and resolved customer complaints or disputes related to unauthorized transactions, billing errors, or other issues
Assist customers with account management tasks such as updating personal information, changing credit limits, or activating/deactivating cards
Communicated effectively with Gold and Platinum customers, providing clear and concise information.
Participated in ongoing training programs to stay informed about changes in credit card technology, policies, and procedures
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