Alpha Misbahou- Jalloh

Administrative Customer Service Representative @Retail Business Services

It support help desk✔️ ITBusiness Owner🗿 HRSinger🎥 Entertainment🧮 EducationHR consultantAdministrative SpecialistSoft Skills Trainer

Alpha Misbahou-Jalloh is a dedicated Administrative Customer Service Representative at Retail Business Services. His primary responsibilities include handling customer inquiries and complaints, providing information about products and services, and managing administrative tasks. His excellent interpersonal and problem-solving skills have significantly contributed to enhancing customer satisfaction and loyalty. Alpha is also known to be proficient in using various customer service software and tools, which enables him to provide efficient and seamless service to customers. His commitment to delivering top-notch customer service makes him a valuable asset to the company.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥50%

Startup Founder

👍50%

Sales & BizDev

🧮50%

Education

Geos

🇺🇸50%

United States

🇨🇦25%

Canada

🇷🇺25%

Russia

Work Background

Retail Business ServicesCustomer Service Representative

Feb. 2022Landover, Maryland, United StatesProviding comprehensive support to the entire customer ecosystem via email, phone, and live chat, handling 100+ inquiries daily, providing general assistance, troubleshooting account issues, and meeting 100% of SLAs. Assisting clients in navigating website and application issues, addressing technical issues ranging in complexity, and attaining a 90% first-call resolution rate. Taking the lead in addressing customer issues and complaints, analyzing and identifying root causes to provide an exceptional, personalized service experience, and sustaining a X% customer satisfaction rate. Leading training with staff on hardware, systems, productivity, and collaboration software, ensuring full value is unlocked from IT resources. Co-directing continuous improvement projects alongside cross-functional stakeholders, streamlining existing processes, and implementing new frameworks to improve service levels.

Retail Business ServicesIT Support Specialist

Feb. 2022 - Jan. 2024Prince George's County, Maryland, United States

Sierra Pest ServicesIT Support Specialist

Feb. 2021 - Feb. 2022Bowie, Maryland, United StatesFacilitated 60% projects enterprise-wide, ranging from marketing campaigns to process improvement initiatives. Supported marketing by conducting market and consumer research, designed logos, assets, and promotional materials, and ensured alignment across all touch points. Oversaw the resource planning system, scheduled jobs daily, created invoices and service agreements, and synthesized operational data into detailed reports to support decision-making. Administered the CRM database and ensured 99.9% uptime while partnering with IT to roll out new features and functionalities, contributing to a 50% boost in customer satisfaction.