DISQOQuality Control & Training Team Lead
May. 2021 - Sep. 2022Yerevan, Armenia- Built the Member Care Quality Control, Training & Communication Team from scratch
- Grown the team to 3 employees (managing multinational/multilingual team from Armenia & the US hired both internally and externally) - Introduced Quality Control, Training & Communication processes and procedures
- Implemented Contact Center Quality Assurance platform
- Developed a complete training plan/courses both for onboarding and for existing employees
- Managed Salesforce Development project for Member Care, wrote technical requirements and worked with the developers to successfully implement them.