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Work Background
Task ExpertsDirector
Aug. 2023Manila, National Capital Region, PhilippinesTask Experts bring a diverse range of freelance services tailored to meet your specific business needs. Whether you're a startup looking to scale or an established company seeking to streamline operations, our team of skilled professionals is ready to assist.
MTHFR Support AustraliaExecutive Administrative Assistant to the Founder
Dec. 2019 - Sep. 2023Sydney, New South Wales, Australia
Cocoon Leasing, Pty, LtdAdministrative Support Specialist
Sep. 2015 - Apr. 2017Sydney, New South Wales, Australia• Administration Assistant
o Streamlined processes for tenants and the company.
o Responsible in addressing tenant concerns such as repairs and providing other
business solutions such as sourcing repair companies, furniture companies etc. o Appointment setting and coordination.
• Contracts Assistant
o Responsible for drafting and sending lease contracts to property lessee/s. o Responsible for filing all contracts, lessee’s details and other documents. o Documented manuals for various business processes.
• Financial Management
o Responsible for sending our payment reminders and collecting payments. o Responsible for reconciling payments received and monthly expenses.
o Monthly financial reconciliation and reporting.
• Ad Specialist
o Responsible for posting ads in different print and digital platforms.
• Team Manager
o Managed a team of seven people to ensure synchronism and task output.
Random Walk TradingClient Relationship Manager
Feb. 2012 - Jan. 2019Delaware, United States
• Business Plan Development
o Contributed in developing and maintaining business plans for client projects. o Contact and follow-up on client for new business prospects.
• Customer Service Manager
o Responsible for maintaining strong business relationships with clients for business
retention.
o Managed and supervised the customer service team to ensure efficiency and
productivity.
• Human Resource
o Created job posts for company vacancies
o Profile and select new hires that would be suitable for the company.
• Marketing
o Responsible for researching current business trends and developing a marketing plan
around it.
o Responsible for creating and launching marketing posts and campaigns.
• Product Development
o Responsible in developing new products and policies for client needs.
o Facilitated option trading seminars in Maui, Hawaii, United States for 3 consecutive years.
TPG TelecomCustomer Service Associate
Sep. 2008 - May. 2009Pasig, National Capital Region, PhilippinesCustomer Service
o Responsible for ensuring that all customer enquiries were addressed and attended
within the acceptable period of time by effectively handling customer complaints,
enquiries and feedback.
o Validated customer entitlements effectively.
Teleperformance PhilippinesTechnical Support Engineer
Oct. 2007 - Jul. 2008Mandaluyong, National Capital Region, PhilippinesTechnical Support and Customer Service
o Responsible for resolving in-scope tickets.
o Diagnosing Zune software and devices.
o Monitored device logistics and repair status.
o Responsible in ensuring 100% customer satisfaction.
NCO GroupCustomer Care Specialist
Jan. 2006 - Apr. 2007Quezon City, National Capital Region, PhilippinesTechnical Support and Customer Service
o ResponsibleindevelopinganddemonstratingexcellentMicrosoftproductknowledge
such as Microsoft Excel and MS Access and this tools aided me to assist customers
with their billing issues and account enquiries.
o Responsible for tracking and reporting processes aimed at identifying specific service
issues resulting in quick resolution of identified issues.
o Responsible in advising customers of their account standing may it be a refund, credit
or a balance.
CitiRetail Sales Specialist
May. 2004 - Dec. 2005Manila, National Capital Region, Philippines
• Card Sales Executive
o Responsibleinacquiringnewcardclientsandprocessingtheircreditcardapplications.
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