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Work Background
WhiskerCX Supervisor
Jan. 2025
Michigan Aluminum CorpAssistant Branch Manager
Sep. 2024 - Jan. 2025Wixom, Michigan, United States
Anderson ProcessCustomer Service Manager
Jul. 2023 - Sep. 2024Plymouth, Michigan, United States
Morrell GroupCustomer Service Representative Manager
Aug. 2021 - Jun. 2023Auburn Hills, Michigan, United States• Supervise 15 employees that encumpuse Customer Service, Expediting, Repairs & Returns and Receptionist • Coordinate assigned customer service functions, establish performance requirements
• Resolve customer issues and directly handle escalated customer issues when necessary
• Assist internal departments in providing successful outcomes and solutions
• Manage, motivate and promote a positive Team Work environment
• Responsible for monitoring and gathering financial data to aid in departmental operations
SiemensMidwest Zone Service Coordinator Supervisor
Jan. 2020 - Jul. 2021Plymouth, Michigan• Supervise Service Coordinators, to effectively coordinate and schedule onsite and remote service activities and resources to ensure customer expectations and commitments are met for all services
• Provide support, information, prioritization and coordination of activities and resources across the Michigan, Indianapolis, St. Louis and Kansas City Branches
• Point of escalation for customers with concerns over scheduling, dispatching, and billings
• Achieve Planned Service Budget including driving to monthly forecasted revenue
SiemensOperations Project Lead
Jun. 2018 - Jan. 2020Plymouth Township, MichiganPlan, schedule and execute projects adequately to meet customer expectations and project milestones, budgets & deadlines totaling $1.9M annually.
Coordinate procurement and logistics of materials and labor for timely delivery in line with project execution, this includes internal labor as well as third party subcontractors.
Complete monthly project forecasted costs, planned cost, actual costs and cost variances.
SiemensCustomer Service Coordinator
Aug. 2014 - Jun. 2018Plymouth Township, Michigan• Effectively coordinate and schedule Siemens field technicians for service activities, planned maintenance inspections, and small projects
• Provide administrative support, information, prioritization, and coordination with all branch personnel and subcontractors/vendors for service and project needs
• Proactively follow-up with customers after completion of service visit to ensure a high level of satisfaction with the quality of work received
• Utilize, maintain and update all employee, service call information in SAP
• SAP IBase Administration
Kratos Defense and Security SolutionsMidwest Territory Administrator
Jan. 2012 - Apr. 2014Livonia, Michigan, United StatesOffice Manager
Manage Business Functions
Dispatch Supervisor Customer Service in face paced office environment
Project booking, including entering financials into Timberline Accounting System
Customer Invoicing (progressive & final), including AIA document completion when required
Collections (delinquent accounts)
Sales administrative support
Shipping & Receiving
Procurement and processing of Purchase Requisitions to insure proper billing and job costing
Receive & coordinate service calls from corporate call center to service technicians Territory includes, MI, IN, OH, KY, IL, KS, MN & Canada
Ingersoll RandMidwest Territory Administrator
Apr. 2004 - Dec. 2011Livonia, Michigan, United StatesOffice Manager
Customer Service in face paced office environment
Dispatch Supervisor Manage Business functions
Created corporate standard e-filing system
Training Administrative Staff Nationally to comply with company procedures
Train Project Managers to obtain & understand project costing
Train administrators & project managers on process for completing AIA billing requirements
Assisted corporate payroll in creating, training and submitting WH347 & WH348 for certified payroll required projects
Project Booking & Billing (progressive & final), including AIA billing document completion when necessary
Procurement and processing of Purchase Requisitions to insure proper billing and job costing
Collections (delinquent accounts)
FX TechnologiesBusiness Controls Manager
Apr. 2000 - Apr. 2004Entire financial and office business functions
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