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Work Background
CX Supervisor
WhiskerCX Supervisor
Jan. 2025
Assistant Branch Manager
Michigan Aluminum CorpAssistant Branch Manager
Sep. 2024 - Jan. 2025Wixom, Michigan, United States
Customer Service Manager
Anderson ProcessCustomer Service Manager
Jul. 2023 - Sep. 2024Plymouth, Michigan, United States
Customer Service Representative Manager
Morrell GroupCustomer Service Representative Manager
Aug. 2021 - Jun. 2023Auburn Hills, Michigan, United States• Supervise 15 employees that encumpuse Customer Service, Expediting, Repairs & Returns and Receptionist • Coordinate assigned customer service functions, establish performance requirements • Resolve customer issues and directly handle escalated customer issues when necessary • Assist internal departments in providing successful outcomes and solutions • Manage, motivate and promote a positive Team Work environment • Responsible for monitoring and gathering financial data to aid in departmental operations
Midwest Zone Service Coordinator Supervisor
SiemensMidwest Zone Service Coordinator Supervisor
Jan. 2020 - Jul. 2021Plymouth, Michigan• Supervise Service Coordinators, to effectively coordinate and schedule onsite and remote service activities and resources to ensure customer expectations and commitments are met for all services • Provide support, information, prioritization and coordination of activities and resources across the Michigan, Indianapolis, St. Louis and Kansas City Branches • Point of escalation for customers with concerns over scheduling, dispatching, and billings • Achieve Planned Service Budget including driving to monthly forecasted revenue
Operations Project Lead
SiemensOperations Project Lead
Jun. 2018 - Jan. 2020Plymouth Township, MichiganPlan, schedule and execute projects adequately to meet customer expectations and project milestones, budgets & deadlines totaling $1.9M annually. Coordinate procurement and logistics of materials and labor for timely delivery in line with project execution, this includes internal labor as well as third party subcontractors. Complete monthly project forecasted costs, planned cost, actual costs and cost variances.
Customer Service Coordinator
SiemensCustomer Service Coordinator
Aug. 2014 - Jun. 2018Plymouth Township, Michigan• Effectively coordinate and schedule Siemens field technicians for service activities, planned maintenance inspections, and small projects • Provide administrative support, information, prioritization, and coordination with all branch personnel and subcontractors/vendors for service and project needs • Proactively follow-up with customers after completion of service visit to ensure a high level of satisfaction with the quality of work received • Utilize, maintain and update all employee, service call information in SAP • SAP IBase Administration
Midwest Territory Administrator
Kratos Defense and Security SolutionsMidwest Territory Administrator
Jan. 2012 - Apr. 2014Livonia, Michigan, United StatesOffice Manager Manage Business Functions Dispatch Supervisor Customer Service in face paced office environment Project booking, including entering financials into Timberline Accounting System Customer Invoicing (progressive & final), including AIA document completion when required Collections (delinquent accounts) Sales administrative support Shipping & Receiving Procurement and processing of Purchase Requisitions to insure proper billing and job costing Receive & coordinate service calls from corporate call center to service technicians Territory includes, MI, IN, OH, KY, IL, KS, MN & Canada
Midwest Territory Administrator
Ingersoll RandMidwest Territory Administrator
Apr. 2004 - Dec. 2011Livonia, Michigan, United StatesOffice Manager Customer Service in face paced office environment Dispatch Supervisor Manage Business functions Created corporate standard e-filing system Training Administrative Staff Nationally to comply with company procedures Train Project Managers to obtain & understand project costing Train administrators & project managers on process for completing AIA billing requirements Assisted corporate payroll in creating, training and submitting WH347 & WH348 for certified payroll required projects Project Booking & Billing (progressive & final), including AIA billing document completion when necessary Procurement and processing of Purchase Requisitions to insure proper billing and job costing Collections (delinquent accounts)
Business Controls Manager
FX TechnologiesBusiness Controls Manager
Apr. 2000 - Apr. 2004Entire financial and office business functions
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