Bees BrasilProduct Manager
Mar. 2021 - Jul. 2024Campinas, São Paulo, BrasilPlatform Product Manager responsible for micro-services, APIs, and integrations across the domains of orders, invoices, and related communications, covering everything from cart creation to order delivery, optimizing processes and ensuring customer satisfaction. Led cross-functional teams, applying design thinking to identify problems, generate hypotheses, and validate solutions focused on the end user. Developed and implemented continuous improvements in the order process, resulting in a 25% increase in operational efficiency and a 15% increase in customer satisfaction. Coordinated system integration initiatives, ensuring a seamless and uninterrupted shopping experience for users. Managed KPIs and conducted data analysis to monitor results and make strategic decisions.