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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
👍50%
Sales & BizDev
Geos
Work Background
Techno-functional consultant
Meraki SystemsTechno-functional consultant
Apr. 2023Treasury Technical Support Development and support of FOREX rate negotiation system Routine Optimization, multi-threaded conversion, and retrofitting TWS Standing order creation, cancellation. TWS Cheque T24 training T24 delivery/Swift
Technical Consultant (Contract)
C Ahead DigitalTechnical Consultant (Contract)
Nov. 2022 - Apr. 2023South AfricaRoutine optimization, multi-threaded conversation, and retrofitting Treasury rate and conversation correction.
T24(Temenos transact) Consultant
ATIB - Assaray Trade & Investment BankT24(Temenos transact) Consultant
May. 2022 - Aug. 2022- Creation and resolution of issues related to T24 Enquiries - Customization of core Enquiries - Responsible for AA Products creation (deposit, account, and lending)
T24(Temenos transact)Senior Techno-Functional Consultant
Rasheed BankT24(Temenos transact)Senior Techno-Functional Consultant
Feb. 2022 - Apr. 2022Iraq- Responsible for Data cleansing of Migration records - Responsible for AA Products lending creation
T24(Temenos transact) Consultant
OPPORTUNITY BANK UGANDA LTDT24(Temenos transact) Consultant
Aug. 2021 - Jan. 2022- T24 Update deployment - I was responsible for AA deposit product maintenance, - Resolution of issue terminating from day to day activities during Cob - Resolution of issue from Day to day business
T24 Techno-functional consultant
Jethro Systems limitedT24 Techno-functional consultant
Apr. 2017 - Jan. 2022- T24 Update deployment (Opportunity Bank UG) - Responsible for AA deposit product maintenance, - Resolution of issue terminating from day-to-day activities during Cob - Resolution of issues from Day to day business Sinapi Aba Savings and Loans - Responsible for Arrangement Architecture product setup - Resolution of AA Lending system issues - General Ledger reporting (extracting reporting lines, investigating resolving imbalance). - Responsible for AA lending data extraction, and rating performances of contracts. - Created a reporting system for the bank for monitoring by the Bank of Ghana KCB RWANDA (Now BPR) In-country system implementation separation of T24 instance from KCB GROUP - Reporting system development - Data extraction, filtering, and separation - Inter-company connection - Security Management system KCB GROUP - Fulltime BAU support (Kenya, Uganda & Rwanda) - COB management and issue resolutions - EOY COB support - Web services
Editor In Chief
CWNL blogEditor In Chief
Jan. 2017 - Oct. 2021http://cwnl.blogspot.com.ng
Customer Service Representative
iSON Xperiences - Smarter Empathic AICustomer Service Representative
Oct. 2016 - Jan. 2017Ilorin
HVC SUPPORT
CNSSL : Communication Network Support Service LimitedHVC SUPPORT
Aug. 2015 - Sep. 2016IlorinCustomer engagement on product experiences, challenges and provide first-call resolution to customer enquiries and queries. Using cross-sell and up-sell ability to ensure product sales and advises to HVCs on MTN Nigeria products and promotions. Link up advanced customer business challenges to direct back-end support Provide products customer experience/feedback to/for the development team and third-party/outsource Record keeping and update of customer queries. Ensure High-Valued-Customer retention through frequent communication and monitoring of queries Provide network performance feedback to BTS support.
HEAD H.S.E & FACILITIES MANAGEMENT
CNSSL : Communication Network Support Service LimitedHEAD H.S.E & FACILITIES MANAGEMENT
Sep. 2013 - Sep. 2016Nigeria
Customer Care Representative (MTN NIGERIA)
CNSSL : Communication Network Support Service LimitedCustomer Care Representative (MTN NIGERIA)
Apr. 2012 - Aug. 2015IlorinReceive queries/request of MTN subscribers online Customers' engagement/education about MTN products and services. Ensure one-call resolution of MyCustomer's complaints. Keep records of MyCustomer request using CRM (Customer Relation Management) Make outbound calls to MyCustomer to educate, update details and resolve queries.
HR Assistant
CNSSL : Communication Network Support Service LimitedHR Assistant
Aug. 2011 - Dec. 2012ILORINSort and capture information of applicant, verification of credentials, recruitment processes documentation, recruitment reporting.
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