Requests
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Network Power<100 people
Roles
🏦75%
Finance
🧑💼50%
C-level Executive
🧨50%
Consulting
Geos
🇦🇺75%
Australia
🇲🇽25%
Mexico
Work Background
The Nappy CollectiveSalesforce Admin Volunteer
Mar. 2024Melbourne, Victoria, Australia · Remote
ForceConnectFounder
Sep. 2023Australia · RemoteAt ForceConnect, we redefine collaboration and amplify success in the professional services realm. We seamlessly bridge expertise and opportunities, providing a dynamic platform where businesses connect, thrive, and propel towards excellence. With our innovative approach, we empower your journey, ensuring that every connection with ForceConnect is a step forward in achieving your professional aspirations. Join us in reshaping the landscape of possibilities and unlocking the full potential of your business with ForceConnect.
Swan Technology SolutionsSalesforce Consultant
Apr. 2023 - Dec. 2023Melbourne, Victoria, Australia · Hybrid
Teach For AustraliaSalesforce Manager
Jul. 2022 - Mar. 2023Melbourne, Victoria, Australia● Taking overall ownership of the Salesforce Platform, including, Sales Cloud, Service Cloud and the Not For Profit Service Pack.
● Creating and executing Strategic Objectives & Priorities and road-maps with regards to the Salesforce platform, redefining the way Teach For Australia uses the current Associate Management Structure.
● Identifying and supporting the key business processes and system efficiencies while liaising with stakeholders both internal and external across all levels of the organisation.
● Helped with the setup of the core structure of the new TFA Intranet using SharePoint and setting up integrations to Salesforce and PowerBI.
Addressing customer data quality, system integrations integration with significant internal/external stakeholder collaboration and influencing.
Dairy AustraliaCRM Product Owner
Dec. 2021 - Jul. 2022Melbourne, Victoria, Australia- Taking overall ownership of the Salesforce Platform, including, Sales Cloud, Service Cloud, Experience Cloud and Pardot. - Creating and executing Strategic concepts and roadmaps with regards to the Salesforce platform, redefining the way Dairy Australia uses and adopts the new Data Relationship Structure. Helping define effective strategies for EDM and Event Management systems while transforming the change management strategy. - Identifying key business processes and system efficiencies while liaising with stakeholders both internal and external across all levels of the organisation. - Building user knowledge portal documents and applying appropriate training strategies to provide the right level of information organisation wide.
Frankly AgencyCRM Manager
Mar. 2021 - Nov. 2021Melbourne, Victoria, Australia• Consult with internal stakeholders to define campaign objectives in response to a brief.
• Gather relevant data and bench-marking metrics to produce a reverse brief document for each campaign so that stakeholders understand why each course of action has been taken.
• Proactively identify opportunities to drive revenue and increase in ROI through data metrics to increase sales generation.
• Proactively research successful innovation in customer acquisition, retention and loyalty program techniques to remain current on marketing activities and trends.
• Manage stakeholder expectations by clearly defining what is required and develop a solution so that the business meets objectives.
• Gathering business requirements so that solutions can be tailored to meet situations.
• Manage application partners to build and maintain positive relationships conducive to business success.
• Segmentation of databases for effective campaign targeting.
• Create, configure and distribute various eDMs using modern campaign tools and platforms to manage and maintain content for marketing campaigns.
• Setup and configure schedule, trigger and auto-responder based email marketing activities to increase customer engagement and sales conversions.
• Analyse statistics and metrics to improve content reach, customer engagement interaction and site conversion to maximise revenue generation opportunities.
• Monitor database performance and growth so that the business captures more market.
• Actively source relevant data and reports for management so that the business market position is known and relevant strategies can be developed.
• Monitoring data entry and content quality to maintain consistent data quality.
• Ensure all work meets both industry and brand guideline standards so that deliverables are consistent in look, feel and tone. In this role, I worked across multiple clients, for both new and existing projects which required planning and designing.
SkieSalesforce Consultant
Jun. 2020 - Mar. 2021Melbourne, Victoria, Australia• Project Delivery Consulting
• Configuration and minor changes
• Manage Internal and External Stakeholders
• Manage Project Sponsors and Senior Users
• Testing and Implementation of appExchange Apps
• Pre-Sales Co-ordination and Consulting
• Project Estimation
• Team work with project managers and delivery team
• Formstack setup and configuration
• Conga Composer implementation In this role, I work on multiple projects, for both new and existing projects which required planning and
designing. Consulting in the different projects I also built templates for better representation of the client’s pain points,
requirements, inclusions/exclusions and risks. I have also built prototypes for multiple industry projects to
use as a template for different projects. Ran Lunch and Learn sessions on multiple topics including apps that can be used by consultants and admins
to perform faster and better.
Cloud Industry GroupSolution Consultant
Oct. 2019 - Jan. 2020Melbourne, Australia• Manage Internal and External Stakeholders
• Pre-Sales Co-ordination and Consulting
• Manage Project Sponsors
• Project Estimation
• Project Delivery Consulting
• Configuration and minor changes
• Testing and Implementation of appExchange Apps
• Team work with project managers and delivery team
• Improvement of Internal Communication channels – transition from Google Hangouts to Slack and Zoom In this role, I worked on existing projects which required a custom dynamic page which filtered based on answers to questions in the lightning component on a standard page and calendaring. I also implemented an internal Salesforce system called “ALMA” which had custom functionality, approvals, communities and Mission Control. Consulting in the different projects I also built templates for better representation of the client’s pain points, requirements, inclusions/exclusions and risks. I was also responsible for the setup and implementation of the Project Management Tool Mission Control onto our Customer Community.
Applied CloudFounder | Consultant | Implementation Specialist
May. 2019Melbourne, Australia
Victorian Chamber of Commerce and IndustrySalesforce Functional Consultant
Mar. 2019 - Sep. 2019Melbourne, Victoria, Australia• Manage Internal Stakeholders
• Project Delivery Consulting
• Configuration and minor changes
• Testing and Implementation of appExchange Apps
• Training of the PMO Team and Internal Stakeholders
• Team work with project managers and delivery tea In this role, I have started after the completion of Phase 1 and coordinated with the Vendor to support the PMO Team with the Phase 2 deployment which included setting up Mission Control and Marketing Cloud for the business units to use. I was also responsible for the setup of the Continuous Improvement project – code named “Phoenix”.
getNEXT AustraliaSalesforce Team Leader
Jun. 2018 - Mar. 2019Melbourne, Australia• Resource Forecasting
• Project Forecasting
• Team Management
• Timesheet Management
• Requirements gathering & functional consulting
• Team work with project managers and delivery team
• Product configuration and Implementation
• Project delivery and User training In this role, I have managed a team of 6 people who are skilled Admins. I work with the delivery manager to upskill the team with functional consulting skills. Part of my role is to ensure that projects are managed in a timely manner and delivered on-time and on budget.
QKSalesforce Admin/BA
May. 2018 - Jun. 2018Melbourne, Australia• Business Requirements and Analysis
• Project Updates and Setup
• Basic Setup and Implementation of Salesforce
• Requirements gathering
• Team work with project managers and delivery team
• Product configuration
• Project delivery and User training
• Customer Support In this role, I have worked on multiple projects with clients in the Aviation, Finance and Freight sectors. My typical role was to meet with client side business analysts and project managers to get an understanding of their business and their day to day processes before making suggestions around what kind of setup should be implemented.
MorphateSalesforce Consultant
Jan. 2018 - May. 2018Melbourne, Australia• Manage the Client Relationship
• Create and Manage Project Plans
• Discovery Sessions and Status Meetings (scheduling client calls)
• Requirements gathering
• Team work with project managers and delivery team
• Product configuration
• Project delivery and User training
• Customer Support In this role, I have had the pleasure of working on projects for clients from different sectors such as Non Profit and SMB. I have also worked with integrated apps such as Nintex Drawloop, Fonteva, Booker25, Campaign Monitor, Mission Control, Greytrix’s GUMU Integration for Sage 300. I have learnt to do high level requirements which translate into Recommendation Packs and that lead to Detailed requirements. These detailed requirements, once signed off by the client are then translated into config and development for the delivery team.
SmartappsSalesforce Consultant
Jun. 2014 - Dec. 2017Melbourne, AustraliaSmartapps is a professional services and custom software development organisation which provides comprehensive services for salesforce.com and the force.com cloud platform. We work exclusively with the Salesforce enterprise platform and manage all aspects of an implementation project: 1. Requirements analysis
2. System development
3. Testing
4. Training
5. Data migration
6. Integration & ongoing application support I was a Salesforce Administrator/Consultant contracted out to the Department of Economic Development, Jobs, Transport and Resources.
ROI.COM.AU Growth AgencyWeb Designer
Dec. 2013 - Jun. 2014Melbourne, AustraliaDesign & develop responsive wordpress websites, perform web modifications, branding.
Assisted in product development of Webstarter.
ROI.COM.AU Growth AgencyJunior Web Designer
Jun. 2013 - Dec. 2013Melbourne, AustraliaDesign and development of mobile based websites Mobile Websites:
http://www.adventureplus.net.au/mobile/
http://www.aurorajukeboxes.com.au/mobile/index.html
Imagination Unlimited (AU)Owner / Creative Director
Sep. 2012 - Mar. 2018Melbourne, AustraliaImagination Unlimited is an independent creative web design & development company based in Melbourne, Australia. We produce desktop & mobile based websites. Achievements:
•Successful SEM/SEO strategy •Customer retention Responsibilities:
•Design & Development of branding and websites
•Website Audits
•Digital Marketing - SEM, SEO strategies
•Social Media strategies
PageUpSupport Analyst & Performance System Champion
Aug. 2011 - Jun. 2013Melbourne, Australia• Liaising with key stakeholders internal and external to PageUp to deliver the best customer experience.
• Provide Level 1 support to PageUp People customers. Clients include ASX200 listed companies such as BHP, Coles etc.
• Provide assistance over telephone, email for PageUp People’s extensive array of software suites.
• Logging Cases in Salesforce.
• Explaining product working and general know how to a variety of customers with varying degrees of expertise in IT.
• Escalation of unresolved issues to the relevant product development teams.
• Configuring Design Templates.
• Working with Technical Account Managers.
• Check back end DataBases using SQL.
OfficeworksIT Service Desk Analyst
Nov. 2010 - Aug. 2011• Provide technical support and resolutions over the phone to Officeworks Stores as well as the National Support Office team members.
• Incident Management and escalation.
• Co-ordinate and manage day-to-day service issues to provide service continuity.
• Moves, Adds, Changes of user accounts, service accounts, security groups & share within Active Directory & SAP.
• Identify issues occurring nationwide, analyze and submit reports based on these findings. • Improve service delivery through identification and resolution of service deficiencies. • PDT Support
• Request Management Fulfillment of IT services.
• Dealing with third party vendors for resolution of ongoing issues logged through to them.
• Creating help-files and updating the knowledge base for the benefit of the team.
• Supporting & arranging all maintenance of printer infrastructure.
• On call support.
ANZCustomer Service Representative
Jul. 2010 - Nov. 2010• Mortgage Solutions consultant.
• Customer service to home loan customers.
• Dealing with internal and external stakeholders - dealing with agents, brokers and other branch colleagues. • Keeping at par with range of mortgage solutions.
• Administrative duties.
N/AFreelance Tech Support
Jan. 2005 - Dec. 2010Auckland, New ZealandProvided Web, Desktop, Network, Mobile support.
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