Eldin Hasmanto - Solutions Manager, Vymo

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Work Background

VymoSolutions Manager

Sep. 2022 - Jan. 2024- Build Account relationships by championing Customer Advocacy to increase our penetration in the Account & nurture overall Account Health - Educate customers about the industry, technical and product knowledge through presentations - Understand & shape customer requirements that maximize customer value using product configuration on the Vymo Platform. - Accelerating Customer Adoption through use of implementation templates, defining & executing a tight delivery process - Build consensus with the Engineering team on the customer deliverables. - Maintain High NPS/CSAT score and ensure required follow-ups with related stakeholder - Conduct Quarterly Business Reviews, Monthly Steerco with the client and Vymo leadership in attendance, to discuss key insights from analysis, winning behaviors of users and business impact and way forward - Owning the Program management with the entire Vymo account team - Project Managers, Pre Sales, Account Executive, Support and Delivery teams to ensure that the open issues, bugs, custom requests raised by your clients are delivered within agreed TATs. - Introduce new product features launched by Vymo on a periodic basis to your clients and generate awareness and interest amongst them to adopt these new features.

AI RudderPrincipal Solutions Consultant

May. 2022 - Sep. 2022- Present focused product demonstrations that illustrate how software addresses the critical business issues that a prospect faces - Deliver proof-of-concept engagements that demonstrate business value and technical benefits as well as strong ROI - Support sales team in term of product knowledge and technology to evoke confidence in proposed solutions during sales cycle - Use in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations; - Provide consultation to prospective users and/or product capability assessment and validation - Has expert level knowledge of company products and services and may be tasked with introducing new products

ISMAYA GROUPProject Lead

Jul. 2020 - May. 2022Jakarta, IndonesiaAs Project Leader for IT Project implementation, report project status to CTO. My responsibilities are coordinating internal resources and external consultant, manage IT agreements and also review project evaluation assessment.