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17
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Work Background
Kraft HeinzManager, IT – Supply Chain Planning Capabilities
Dec. 2023Toronto, Ontario, Canada · Hybrid• Documents technical specifications • Tool configuration in the o9 platform as per the design
• Help refine business requirements and features into feature or story level requirements
• Build wire frames as needed to deliver the needed functionality
• Drive designs that balance business efficiency, system performance, security and compliance.
• Design, develop, and conduct test cases for unit tests, regression tests, and system integration tests.
• Help lead the backlog grooming to keep a healthy list of items that are ready for development
• Support Production related issues as part of a larger DevSecOps organization for the o9 Platform.
• Actively participate in PI or Iteration Planning processes to determine the key objectives for the next planning period. • Support Program or Product Backlog by effectively supporting the preparation of features or user stories clearly gathering solution intent, known requirements, and acceptance criteria
o9 Solutions, Inc.Industry Consultant
Jan. 2022 - Jul. 2023Toronto, Ontario, Canada · Remote• Collaborated to conceptualize, refine, and orchestrate tailor-made solutions integrated within the O9 Solutions framework for Retail Demand Planning.
• Conducted on-site and remote training, design, and consulting sessions.
• Translated client requirements into detailed product solutions.
• Ensured proper handling of product backlog and delivered wrap-up reports.
• Achieved a 50% reduction on defects for all modules through cross-functional collaboration.
• Delivered 100% of requirements for each target delivery Drop.
• Applied tools such as O9 Solutions IBPL, Office 365, Clickup, Jira, Confluence.
The Marketeer CanadaCEO - Founder
Jan. 2021 - Dec. 2022Mississauga, Ontario, Canada · Remote• Engineered, developed, and launched client-specific eCommerce sites.
• Established a dynamic digital marketing agency, specializing in content creation, funnels, automation, website design, and SEO.
• Liaise with clients to develop and implement successful marketing strategies.
• Devised crucial metrics and optimization strategies for enhanced performance.
Tier1 Financial SolutionsProduct Manager
Sep. 2018 - Apr. 2020Toronto, Canada Area• Established client relationships, gaining insights into business requirements and market.
• Orchestrated product launches by integrating sales, marketing, and support.
• Prioritized roadmaps for product goals and metrics, ensuring strategic alignment.
• Authored comprehensive user stories and specifications to streamline processes.
• Collaborated with cross-functional teams, driving product enhancements.
• Optimized tools like Office 365, Jira, Snag It, Lucidchart, and Salesforce.
TeradataProduct Manager Lead
Jan. 2017 - Aug. 2017Toronto, Canada Area• Boosted customer engagement by creating individualized solutions for specific needs.
• Streamlined user personas through careful definition and refinement processes.
• Directed 2 Product Managers, ensuring the delivery of high-quality outputs.
• Engineered compelling sales collateral materials for new product releases.
• Utilized a diverse technical scope including Aha!, MS Office Suite, MS Visio, Axure RP, JIRA, Teradata SQL Assistant, Snag It, and Lucidchart.
NetSuiteSenior Product Manager
May. 2015 - Apr. 2016Waterloo, Ontario, Canada● Orchestrated product launches successfully by integrating sales, marketing, and support.
● Authored detailed requirements documents and efficiently managed product backlog.
● Established robust client relationships, gaining insights into business requirements and market.
● Prioritized roadmap for product goals and metrics, ensuring strategic alignment.
● Mobilized feedback collection and coached cross-functional teams effectively.
● Mastered tools like Office 365, Jira, Snag It, Lucidchart, and Salesforce.
TeradataProduct Manager
Feb. 2009 - May. 2015Mississauga, Ontario● Utilized Scrum Agile methodology and user-centered design for project efficiency boost.
● Prepared engaging presentations to clearly communicate project progress and objectives.
● Enhanced product backlog management, prioritizing tasks for optimal productivity.
● Streamlined product iterations by leading cross-functional Scrum teams.
● Engineered compelling sales collateral materials for new product releases.
TeradataSr. Business Analyst
Mar. 2005 - Jan. 2009Mississauga, Ontario● Led the development of comprehensive business requirements, documentation, and testing procedures for TDCM Release 3.3.
● Effectively managed end-to-end implementations, meticulously maintaining zero scope creep throughout the project lifecycle.
● Conducted on-site presentations and briefings for both business and IT stakeholders, skillfully showcasing process enhancements and introducing new features with clear and concise reports and presentations.
GiganteOperations Manager
Mar. 2002 - Mar. 2004Mexico City Area, MexicoTechnical Scope: MS Office Suite, Apollo Planogramming tool, SAP Retail
Planned, organized, and controlled inventory levels at 65 retail locations across México and Guadalajara. Prepared reports and briefs for management committees; provided clear analysis and review of Key Process Indicators (KPI) and sales mix throughout supply chain. Key Achievements:
** Directed and advised personnel performing perpetual inventory tracking for all 65 locations.
** Developed and implemented strategies for days of supply control, IT development, automatic replenishment process and in-store warehouse control.
** Reduced Out of Stocks from average 15% to 4% per store.
DanoneCategory Developer
Mar. 1999 - Mar. 2002Mexico City Area, MexicoTechnical Scope: MS Office Suite, Apollo Planogramming tool Performed category management analysis for major retailers nationwide, and provided plan-o-gramming, and technical support for sales and IT development. Prepared reports and briefs for management committees; evaluated sales trends, product mix and customer positioning within dairy product market. Key Achievements:
** Negotiated, developed and implemented merchandising strategies with retailers, and partnered with Sales and Marketing teams to promote branding and grow market share.
** Successfully implemented layout changes for two major nationwide retail chains; contributed designs that reached 300 stores
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