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Work Background
Chalhoub GroupSenior Project Manager
Jun. 2024Dubai, United Arab EmiratesLeading complex digital and finance transformation initiatives across luxury fashion brands and family office operations in the GCC, with a strong focus on structured project governance, stakeholder alignment, and enterprise-wide change enablement.
BurberryDigital Project Manager
Aug. 2023 - Jun. 2024London, England, United KingdomWorking closely with the director of Digital, Omni-channel and Payments teams to deliver a wide range of features on Burberry.com for ROW and China using agile methodologies. •Spearheaded sprint planning for two agile teams within the Commerce tower, intricately managing developer Capacity, prioritising work, and optimising Quality Assurance (QA) capacity.
•Led and executed ATG Migration, overseeing the seamless transfer of critical services from Commerce's domain to CommerceTools. This encompassed the migration of Gift Cards, Payments, Order Management System (OMS) services, Private Sale, and Pricing functionalities.
•Collaborated closely with product owners to formulate a comprehensive three-year strategic plan for NWR (New Responsive Web), Commerce, and Payments. This involved strategic discussions, analysis of market trends, and alignment with organizational goals to establish a forward-looking roadmap for sustained growth and success.
•Effectively managed project conflicts, challenges, and dynamic business requirements, ensuring continuous high-performance operations.
•Collaborated closely with engineering team leads to proactively resolve project challenges and roadblocks, fostering a collaborative and efficient working environment.
•Oversaw budget and cost-to-completion, making informed decisions and providing improvement plans. Regularly reported on budget status, ensuring transparency and accountability
•Conducted Delivery Reviews and Retrospectives, providing comprehensive insights into project outcomes, successes, areas for improvement, and lessons learned.
In my role at Burberry, I played a pivotal role in the digital transformation journey by employing agile methodologies, I orchestrated the successful delivery of a diverse array of features on Burberry.com for the regions of Rest of the World (ROW) and China.
Dr. Martens plcProject Manager
Jan. 2022 - Feb. 2023London, England, United KingdomCollaborated with the Programme Manager to facilitate the seamless deployment of a global Human Resource Information System (HRIS), specifically Dayforce, aimed at catalysing the transformation of the employee experience throughout Dr Martens. •Spearheading the comprehensive initial discovery and requirements gathering process for the Americas region, ensuring the comprehensive integration of payroll, benefits, workforce management, time off, and core HR functionalities.
•Diligently monitoring and managing the project's budget, risks, actions, issues, and dependencies, while devising effective solutions to maintain progress and drive the project towards successful outcomes.
•Upholding IT control systems and processes developed to ensure strict adherence to IT Project management compliance guidelines, frameworks, Project Management Professional (PMP) standards, and internal policies.
•Establishing a robust project governance structure, ensuring consistent compliance with the IT Project Management Office (PMO) office's prescribed ways of working, as well as internal and external audit requirements.
•Collaborating with the Communications Manager to formulate a comprehensive communications strategy for Phase 2 business adoption during the go-live phase and subsequent hyper care support.
•Skilfully completing the planning stage of Phase 2 in the United States, encompassing resource allocation, budgeting, and precise timelines.
•Implementing the Dr Martens careers site in close collaboration with the Talent Team, Brand Management, third-party website hosts, and Ceridian, ensuring that the candidate experience and brand alignment align with Dr Martens' core business values.
•Working closely with product owners, scrum masters, solutions lead, and technical managers to meticulously plan projects, schedule workloads and resources, and consistently deliver successful projects and products.
Project Partners, LLCAssistant Project Manager
Mar. 2021 - Aug. 2021London, England, United KingdomCollaborated closely with the Programme Manager at Tesco Bank to oversee day-to-day project management activities utilising available tools, processes, and established standards. •Demonstrated adept leadership in effectively communicating and comprehending project and programme requirements, ensuring clear understanding among project teams, stakeholders, and alignment with project objectives.
•Assumed accountability for generating comprehensive reports and conducting in-depth analysis on active programmes, catering to senior-level stakeholders and governance groups.
•Fostered a productive partnership with the Programme Manager to gain insights into resource requirements, capacity, and anticipated work challenges based on delivery plans and pipeline.
•Diligently monitored and tracked issues and risks by means of RAID (Risks, Assumptions, Issues, and Dependencies) and CR (Change Request) logs, promptly escalating matters to the Programme Manager and relevant cross-functional senior stakeholders whenever necessary.
•Successfully established a streamlined process to monitor programme financials, including reconciling forecasts and actuals, as well as allocating funds for the Insurance Programme. By adhering to these responsibilities, I contributed to the seamless execution of project management activities and ensured the attainment of project objectives within Tesco Bank.
Post Office LtdPost Office Clerk
Jun. 2020 - Mar. 2021London, England, United KingdomWorking at the community Post Office to help provide excellent customer service to customers during an exceptionally busy period due to Covid-19. Duties Included but not limited to: Management of other post office staff Set up of post office processes as the owner of the branch had newly started Standardising key processes Setting up the retail side of post office to generate new income stream Cash up and reconciliations
BurberryJunior Project Manager
Jun. 2016 - Mar. 2020London, United KingdomCollaborating closely with the Director of Finance Operations, I actively contributed to the successful implementation of a diverse range of projects encompassing Compliance, Finance, Brexit, and Digital initiatives on a global scale within Burberry. •Orchestrated the seamless execution of the Italian Simplification project within stipulated timelines and budgetary constraints. This venture involved integrating Italian and British entities into the SAP platform, streamlining taxation processes for enhanced simplicity.
•Ensured timely and resource-efficient completion of the BDL project, encompassing the implementation of individual tax rates for European sites on both the e-commerce platform and SAP. This initiative facilitated accurate payment calculations during the checkout process and improved back-office accounting operations.
•Pioneered the development and integration of comprehensive User Acceptance Testing (UAT), Live Pilot Testing, and Hypercare processes for the BDL and Gift Card projects. These methodologies were subsequently adopted by the Digital and Finance teams, contributing to their operational efficiency.
•Effectively managed UAT activities for the Finance department during the S4 Hana upgrade, guaranteeing the successful transition to the new system.
•Conducted rigorous testing and successful deployment of various payment methods, such as Klarna, Apple Pay, WeChat, Alipay, and Paypal, on Burberry's esteemed e-commerce platform.
•Spearheaded the rollout of the gift card program across retail stores, the e-commerce site, and as a long-service award for employees in the UK.
•Formulated a comprehensive approach to unify Finance roles globally within the SAP system as part of the GRC & SAP Role Mapping project. This strategic endeavor ensured the existence of a corresponding global business role within SAP for every specific business role.
The Royal ParksProject Support Officer
Aug. 2015 - May. 2016Hyde ParkProviding assistance to the Project Manager to establish a new successful charitable public corporation from the existing agency of the government. Key Responsibilities: • Coordinating activities for 9 workstream’s; Full Business Case. Legislation & Agreements, Governance & Appointments, Finance & Systems Transition, New Contracts & Contract Novation, People Transition, Visions, Values & Culture, Business Design & Change. • Assure project plans and documentation are complete to standard. • Responsible for reports; from supplied planning and actual data, use spreadsheets and project management software to setting up detailed work breakdown structures, producing planned and updated project and summary reports. • Responsible for mapping processes and workflows within the existing organisation in preparation for New Organisation, making recommendations where possible. • Responsible for keeping all project logs updated; the error log/query log, risks register, project register, snag list. • Managed internal Programme and Project meetings, including project assurance and quality. • Responsible for all internal and external supplier meetings, preparing invites, agendas and taking and distributing accurate minutes in a timely manner.
The Royal ParksHR Project Officer
Jun. 2015 - Aug. 2015Hyde ParkProviding assistance to the HR Project team in a varied role reporting to the Director of Human Resources.
Dogs TrustHR/Recruitment Administrator
Feb. 2015 - May. 2015Providing HR administrative support to the HR Team including the HR director, HR Manager and HR Advisors located in central London
Transport for LondonOrganisational Change Coordinator
Mar. 2014 - Aug. 2014North Greenwhich, LondonWorking as an HR Organisational Change Coordinator for Transport for London to support a team of eight Consultants delivering all administrative activities related to all Organisational Change.
RichmondFellowshipHR Assistant
Jul. 2013 - Nov. 2013Working as a HR assistant on the Change project for RichmondFellowship, who are specialists in providing mental health services such as supported housing service, care homes with nursing, employment services among others. Key responsibilities included: • Collating applications and dealing with routine enquiries
• Be the main contact with HR Advisor/Consultancy for Change project regarding redundancies or selection • Shortlisting the “matching” of employees to Roles who are part of the Change Project • To maintain accurate staffing lists for the organisation in terms of the Change Project
• To process all appraisal documentation accurately in relation to the project
• Creating offer letters, termination of contract and interview invites
• Liaising with Assistant Directors of Operations and Business partners on a daily basis to schedule meetings and interviews nationally
• Processing invoices
• Process internal and external queries and requests via the HR email inboxes/helpline
• Creating and maintaining the database with employee data for the Change Project and ensuring it is updated in a timely manner
• Diary management for Assistant director of organisation development and HR Interim Business partners
• Scheduling and arranging interviews at both internal and external venues as required
• Handle internal and external telephone enquiries.
• Photocopying, faxing, preparing and logging documents
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