A. Ece Mumcu Celik

Key Account Manager @FineDine

Greece👍 Sales & BizDevCustomer Success ManagerAccount Manager

With over four years of experience in customer success and account management, I am passionate about helping companies optimize their operations and enhance their customer experience with FineDine's solutions. As a Key Account Manager, I work closely with our top clients to understand their needs, provide tailored support and guidance, and ensure their satisfaction and loyalty. I also collaborate with our sales, marketing, and product teams to provide feedback and insights, identify upsell and cross-sell opportunities, and implement best practices for customer retention and churn reduction. I have a strong background in restaurant operations, having worked as a Customer Success Manager at FineDine for two years, and as a co-owner and manager of a successful restaurant for four years. I am fluent in Turkish, and English, and I have a BA in History from Koç Üniversitesi.

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Work Background

Key Account Manager

FineDineKey Account Manager

Aug. 2023Remote

Customer Success Manager

FineDine Digital MenuCustomer Success Manager

Nov. 2021 - Nov. 2022

Account Manager

Letdo XAccount Manager

Oct. 2022 - Jul. 2023Beverly Hills, California, United States

Restaurant Manager

Müsaade MeyhaneRestaurant Manager

Oct. 2019 - Oct. 2021

Certified Pilates Instructor

Get Lucky PilatesCertified Pilates Instructor

May. 2014 - May. 2018Bagdat Caddesi, Kadikoy, Istanbul

Manager

Emmim RestaurantManager

Dec. 2010 - Apr. 2014Istanbul

Organization Representative

Polestar Pilates InternationalOrganization Representative

Dec. 2017 - Apr. 2019United States

Sales & Organization Representative

Center Dış Ticaret ve Pazarlama LTD. ŞTİ.Sales & Organization Representative

Apr. 2015 - Oct. 2017Istanbul, Turkey

Assistant

Animasyon CumhuriyetiAssistant

Oct. 2012 - Jan. 2013

Intern

HurriyetIntern

Aug. 2008 - Sep. 2008

Requests

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