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Work Background
Kerzner InternationalDirector of Sales Pre-Opening
Nov. 2024Tivat, MonténégroSIRO Boka Place Hotel & Residences Pre-opening and opening of the first active lifestyle hotel in Montenegro!
The St. Regis Mardavall Mallorca ResortDirector of Sales
Dec. 2023 - Nov. 2024Calviá, Baléares, EspagneProperty of 125 Rooms. Part of the Executive Committee. Managing a team of 10 people: Sales, Events Management, Individual Reservations. Mission: my role is to ensure profitability of the hotel as an overall, collaborating with all departments to exceed expectations. Implement commercial strategies to ensure achievement of the yearly budget and adjust procedures as required to achieve highest level of customer satisfaction.
Marriott InternationalComplex Associate Director of Sales
Aug. 2021 - Dec. 2023Palma, Baléares, EspagneAugust 2021 – December 2023 (Acting DOS from February until June 2023) Complex of three 5* Properties, total of 382 Rooms. Managing a team of 23 people throughout 3 hotels: Sales, Events Management, Individual Reservations. Mission: my role is to implement strategies on the short and long term for Tour Operation, Golf, Consortia and MICE, ensuring achievement of the yearly budget for all properties. Mainly focused on the Team, I ensure all talents have the tools, knowledge, and processes to work efficiently. I provide them guidance to continue to grow and empower them to work independently. Achievement: 2022 budget exceeded for all 3 hotels.
Fairmont Rey Juan Carlos IAssociate Director of Sales
Oct. 2019 - Aug. 2021Région de Barcelone, Espagne432 Rooms, event space for up to 885 guests and Congress Center for up to 2,220 guests. Managing a team of 15 people. Mission: my role is to allow external and internal Sales to work efficiently together in order to guarantee achievement of the yearly budget. Working closely with the Director of Sales & Marketing and Director of Revenue, I put in place strategies, procedures and training to ensure the team has the necessary tools and empowerment to generate and close the right business for MICE and Transient
Fairmont Rey Juan Carlos ISenior Group Sales Manager
May. 2017 - Oct. 2019Barcelona432 Rooms, event space for up to 885 guests and Congress Center for up to 2,220 guests. Managing a team of 9 people. Mission: leading a Group Sales Team who recently went through a complete change of structure and objectives, my aim was to create a favorable workplace to reach group's budget, from the recruitment of new talents to the full training of existing Achievement: 2019 group rooms & banquet budget exceeded
The Ritz Carlton, AbamaGroup Sales Manager
Jan. 2015 - May. 2017Santa Cruz De Tenerife, Espagne459 Rooms, event space for up to 850 guests and 12 outlets. Part of a team of 5 managers. Mission: working on the external and internal Sales simultaneously, my objective was to drive and convert MICE revenue from several European Markets, including UK and France as my two main focuses. Additionally, one of my biggest project was training of the sales, reservation and call center team on corporate audits to increase our score leading to higher customer satisfaction. Achievement: individual objectives met, representing 35% of the group team goal and corporate audit score increased by 40%
Marriott Paris Rive Gauche Hotel and Conference CenterSales executive
Dec. 2012 - Dec. 2014Région de Paris, France757 Rooms, event space for up to 2,000 guests. Mission: as an external Sales, my goal was to target adequate clients through concise qualification in order to drive revenue on the MICE and Business Travel segments for European Markets Achievement: Annual increase of ADR by 6% on the Business Transient market and increase of the lead generation on MICE on the target markets
Marriott Paris Rive Gauche Hotel and Conference CenterProactive Sales Trainee
May. 2012 - Nov. 2012Région de Paris, France- Prospection of potential customers in France and abroad for the MICE segment
- Establishment of monthly reports regarding occupancy, booker’s origin, competitors, ADR… - Administrative support for the line manager and Director of Sales
- Participate to site inspections and trade shows under the supervision of line manager
- Event management for customer events such as cocktails, sales blitz, show days or fam trips
- Pricing of local Special Corporate (BT) Accounts during the RFP period
HOTEL EDOUARD 7Reception trainee
Dec. 2011 - Apr. 2012Région de Paris, France- Welcoming, greeting and informing customers
- Check-in/check-out and cashier procedures
- Guest relation (complaints, special requests, welcoming packages…)
- Upsell on different hotel services such as restaurant, pay TV, room-service or Concierge
Ville et Commune de BoudryBusiness administration apprentice
Jan. 2006 - Dec. 2009Boudry, Suisse- Employee in three different services: reception, social services and accounting
- Welcoming and assisting customers with administrative tasks
- Handling daily communication for the Board of Directors
- Managing daily accounting writings and end-of-year closure
- Editing work permits and visas for international customers moving to Switzerland
Kerzner International
Tivat, Monténégro
The St. Regis Mardavall Mallorca Resort
Calviá, Baléares, Espagne
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