With over four years of experience in customer success and account management, I am passionate about helping companies optimize their operations and enhance their customer experience with FineDine's solutions. As a Key Account Manager, I work closely with our top clients to understand their needs, provide tailored support and guidance, and ensure their satisfaction and loyalty. I also collaborate with our sales, marketing, and product teams to provide feedback and insights, identify upsell and cross-sell opportunities, and implement best practices for customer retention and churn reduction. I have a strong background in restaurant operations, having worked as a Customer Success Manager at FineDine for two years, and as a co-owner and manager of a successful restaurant for four years. I am fluent in Turkish, and English, and I have a BA in History from Koç Üniversitesi.More...