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Work Background
chekitFounder
Oct. 2023Galway, County Galway, Ireland
Octopus CX - By WEBTEXTHead of Software Engineering (Webtext was acquired by SharpenCX in April 2023.)
Nov. 2020 - Sep. 2023Galway Metropolitan AreaLed a team of engineers in developing a product platform that achieved consistent annual revenue growth and customer retention over five years. Designed and deployed a cloud-based architecture, achieving high availability and enhancing product scalability and reliability. Streamlined product development by implementing an agile process and a CI/CD pipeline, reducing cycle time from weeks to 2 to 3 days. Managed the product roadmap and timelines, ensuring timely and budget-compliant project completions.
Improved code quality and maintainability through a rigorous system of code reviews and refactoring, dramatically reducing technical support tickets. Mentored and enhanced the skills of junior engineers, boosting their technical proficiency by 20%. Co-led due diligence with the CTO, culminating in the company's successful acquisition. Progressed from software engineer to head of software engineering, demonstrating significant growth and leadership development as the company expanded.
Octopus CX - By WEBTEXTSoftware Engineering Lead/Manager
Feb. 2020 - Nov. 2020Galway, County Galway, Ireland
Octopus CX - By WEBTEXTSoftware Engineer
Mar. 2019 - Feb. 2020County Galway, Ireland
AppleTechnical Advisor
May. 2015 - Oct. 2015Provided exceptional customer support at one of the world's leading technology firms, consistently meeting and exceeding rigorous performance metrics.
Thrived in a fast-paced, detail-oriented environment, maintaining high service standards and customer satisfaction under pressure.
Adapted to rapidly changing technologies and procedures to deliver knowledgeable support, contributing to a team renowned for its excellence in customer service.
Self-employedWeb Developer
Sep. 2012 - Mar. 2019IrelandEngaged directly with clients to identify and fulfil their software development needs, tailoring solutions to drive their business goals. Managed the complete lifecycle of web development projects, from initial design through development, deployment, and support. Prepared detailed client proposals and requirements documents, ensuring clarity of scope and expectations, leading to successful project outcomes. Oversaw all phases of development, demonstrating full ownership and strategic insight to optimize product functionality and user experience.
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