More than 7 years of experience in engineering and architecture of high performance software and availability.
I participated in 3 cloud migrations with system modernization at Linx Brasil and Zenvia.More...
Juliano Reigert
Coordenador
Verified
Possuo mais de 10 anos de experiência em atendimento ao cliente, trabalhei como N1, implantador, Customer Success e atualmente sou coordenador de um time de suporte N1 e N2, com 17 liderados.
Atuo diretamente nas rotinas, fluxos e processos da operação, bem como buscando melhorias contínuas e entregas de indicadores como Csat, SLA de primeiro atendimento, SLA de solução entre outros indicadores e KpisMore...
Guilherme Morsoleto
Tech Lead@Zenvia
Verified
Sofia Chung
Strategy Consultant
Verified
Sofia Chung, as a Strategy and Business Consultant, is responsible for advising organizations on high-level decisions in an unbiased fashion, using deep industry knowledge to deliver the best results. Her role involves understanding the company's business challenges, designing effective strategies to address these issues, and improving overall business performance. Sofia has a strong track record in strategic planning, financial analysis, and business development. Her expertise lies in identifying areas for improvement, recommending solutions, and implementing strategic plans to drive growth and maximize profitability. Sofia's strong analytical skills, coupled with her ability to communicate complex ideas clearly, make her an invaluable asset to any organization seeking strategic guidance.More...
Nicholas Weber
Project Manager@Gupshup
Verified
My role as Project Manager involves interfacing closely with stakeholders to translate technical requirements into actionable plans, a skill refined during my tenure as Technical Lead at ZENVIA.
Concurrently pursuing a degree in Systems Analysis and Development at Estácio fortifies my technical foundation, augmenting my professional journey. With fluency in two languages and multiple certifications in Agile practices, our team thrives on collaboration and innovation, consistently pushing the boundaries of conversational messaging and user research to deliver exceptional client solutions.More...