Ricardo Hernandez, as the Head of CX & Ops Mexico at WTW, has revolutionized customer experience by implementing a groundbreaking AI-driven feedback system, increasing client satisfaction scores by 30% within a year. Under his leadership, the operations team streamlined processes, resulting in a 25% reduction in service delivery times and earning the company the prestigious National Efficiency Award. Ricardo spearheaded a cross-functional initiative that led to a 40% increase in client retention, significantly boosting the company's market share in the region. His innovative strategies have positioned WTW as a leader in customer-centric operations across Latin America.More...
Andressa Steil
Reinsurance Broker@WTW
Verified
Andressa Steil is a dedicated P&C Reinsurance Broker at WTW, where she specializes in innovative risk management solutions. With over fifteeb years of experience in the insurance industry, she excels at building strong client relationships and delivering tailored strategies. Andressa holds a Master's degree in ESG and Corporate Sustainability from the Faculdade Getulio Vargas. Outside of work, she enjoys music, friends, keeping a healthy life and exploring new cultures through travel.More...
Liezl Templonuevo
Project Manager
Verified
Helping teams/companies get from point A to B.More...
India Rolfe
Lead Associate@Willis Towers Watson
Verified
Business management professional with over 16 years of experience leading operations, driving strategic growth, and improving team performance across diverse industries. Skilled in organizational restructuring, workflow optimization, and process improvement, with a track record of delivering measurable, sustainable results. Brings six years of specialized experience in the aviation sector, managing complex projects and navigating high-pressure, compliance-driven environments. Known for building efficient systems, fostering strong team collaboration, and aligning operational strategies with long-term business goals.More...
Rehab Shawky
HR Associate Director@WTW
Verified
Rehab Shawky is the HR Associate Director at WTW, where she leverages over a decade of experience to drive HR strategic transformation initiatives. She partners with Organizations to transform their HR frameworks into powerful enablers of growth, engagement and performance. Rehab holds a Bachelor’s degree in Commerce from Ain-Shams University. Outside of work, she enjoys hiking and exploring new cuisines.More...
Andrew Estill
Operations
Verified
Andrew is a seasoned operations executive with 20 years of experience in building teams and streamlining processes to drive efficient results in the consulting sector. As the Director of Operations, he's successfully led initiatives that reduced annual costs of $3million and drove new business growth of 150%. Andrew is known for his strategic vision and ability to foster innovation, resulting in enhanced and sustainable productivity.More...
Clive Gilson
Senior Director of Engineering@WTW
Verified
I am a seasoned technology leader with a proven track record of driving innovation, managing large-scale teams, and delivering transformative technology solutions in diverse industries across the UK, USA, Europe, and the Far East. Currently serving as Senior Director at WTW, leading technology deliverables for a groundbreaking product targeting the commercial insurance underwriting markets in the US and Europe.
Previously, as Global Head of Delivery at WTW, I spearheaded a global team of 300 technology professionals, delivering complex modelling and analytics tools for insurers, ensuring excellence in software development across multiple countries.
At Go.Compare, as Vice President of Technology, I provided strategic and operational leadership for all technology functions across the GoCo Group, enhancing the performance and integration of various business units.
In my tenure at Sky, I managed software engineering for Sky Digital Platforms, leading a team of 400 engineers across 8 agile tribes, driving innovation in digital content delivery and consumer platforms.
Prior to this, I held pivotal roles in development and leadership across industries including TV, mobile networks, and government (e.g., HMRC), further enriching my expertise in diverse technological and operational landscapes.
Beyond my corporate achievements, I am a published author and managing editor for a series of folklore-related titles, combining technical acumen with creative pursuits. My dynamic career reflects a passion for innovation, effective leadership, and a commitment to delivering impactful solutions on a global scale.More...
Erica Waltz
Consultant@WTW
Verified
Erica Waltz is a seasoned professional with an extensive background in consulting, currently serving as a Consultant at Willis Towers Watson (WTW), a leading global advisory, broking, and solutions company. Erica's expertise lies in pharmacy benefits consulting, RFP/procurement, strategic planning and project management. Her keen analytical skills and organized approach have driven significant improvements in client services and operational efficiency. Before joining WTW, Erica held various roles in state government, honing her skills in Pharmacy benefits for retirees with her leadership. She holds a master’s degree in Healthcare Administration. Erica's ability to lead teams and manage complex projects has made her an indispensable asset to WTW.More...
RICARDO HERNANDEZ
HEAD CX & Ops Mexico@WTW
Verified
Ricardo Hernandez, as the Head of CX & Ops Mexico at WTW, has spearheaded transformative initiatives that have elevated customer satisfaction scores by 70% over the past two years. Under his leadership, the team implemented an innovative digital platform that streamlined operations, resulting in a 68% reduction in service delivery times. Ricardo was instrumental in launching a groundbreaking customer feedback system, earning the company the prestigious National Excellence in Customer Experience Award in 2022. His strategic vision and commitment to operational excellence have positioned WTW as a leader in the industry across Latin America.More...
Praveen Tukaram
Devops@WTW
Verified
Vishal Kapoor
Senior Software Engineer@WTW
Verified
Vishal Kapoor is a Senior Software Engineer at WTW, where he leads a dynamic team in developing innovative software solutions that enhance client engagement and streamline operations. With over a decade of experience in the tech industry, Vishal specializes in cloud computing and artificial intelligence, driving projects that have significantly improved system efficiency and performance. His passion for technology is matched by his commitment to mentoring junior engineers, fostering a culture of continuous learning and growth. Outside of work, Vishal enjoys participating in tech conferences and contributes to open-source projects, staying at the forefront of emerging technologies.More...
Nini Gutierrez
HR services Manager Latin America@WTW
Verified
Experienced HR Leader | Talent Acquisition & People Strategy | 15+ Years Driving Organizational Growth
With over 15 years of experience in Human Resources, I specialize in leading regional teams, designing talent acquisition strategies, and managing high-impact HR projects across the IT and corporate sectors. My background includes a strong focus on leadership development, organizational culture, and aligning people strategies with business goals.
Known for my resilience, charisma, and strategic mindset, I’ve helped companies attract and retain top talent while fostering inclusive and high-performing work environments.More...
Michelle Ponce Ponce
Performance test engineer@WTW
Verified
Performance Test Engineer with hands-on experience designing, executing, and analyzing performance and load tests for enterprise applications. Skilled in building test scenarios, interpreting metrics, and collaborating with cross-functional teams to identify bottlenecks and improve system reliability. Proactive, detail-oriented, and continuously focused on learning and professional growth.More...
Kaitlin Myette
Senior Associate Consultant@WTW
Verified
Kaitlin Myette is a Senior Associate Consultant at WTW, where she specializes in strategic risk management and innovative business solutions. With over seven years of experience in the consulting industry, Kaitlin has successfully led cross-functional teams to deliver high-impact projects for Fortune 500 clients. Her expertise in data analytics and client relationship management has consistently driven measurable results, earning her recognition as a thought leader in her field. Kaitlin is passionate about mentoring emerging professionals in the consulting sector.More...
International broker specialist and strategist.More...
Graham Edwards
Head of Sales & Client Management@WTW
Verified
24 years working in Asia / C-Suite Executive / Sales & Client specialist / Gifted writer & CommunicatorMore...
Tulustia Japanesa
HR Analyst@WTW
Verified
2+ year experience in HR, with specialization in Job Evaluation (WTW Global Grading System Certified), Compensation & Benefit, Executive Compensation, and Salary Survey.
Managed 5+ projects with clients from goverment, public and private companies.More...
Evgenia Stavrova
Director, Executive Compensation and Board Advisory@WTW
Verified
Nicolas Marino
Sales Operations Manager@WTW
Verified
Leading with Data-Driven Solutions for Business Growth | BI & Data Science Expert | Innovation in Latin AmericaMore...
Anthony Cicanese
Data Analyst@WTW
Verified
Allen Madding
IT Manager@WTW
Verified
Rika Rahayu
Seasoned Organization Design and HR Consultant@WTW
Verified
Ahmad Shehab
Lead Consultant@WTW
Verified
Dave Suico
Associate - Systems Development@WTW
Verified
📜Azure Certified
💻Experienced in developing distributed systems with Angular and .NETMore...
Tamara Markus
Actuarial consultant@WTW
Verified
David Farrera
Sr. Benefits Medical Manager – Health & Insurance@Citi Info
Verified
• Responsable de la gestión nacional de prestaciones médicas para colaboradores (pólizas GMM y esquemas IMSS) para +5,000 empleados, asegurando continuidad operativa y nivel de servicio sobre 95%.
• Administración y monitoreo de indicadores de riesgo y desempeño globales, logrando reducción de siniestralidad de 9% en 5 meses del segundo semestre de 2025.
• Gestión integral de +5 proveedores de salud, incluyendo evaluación de servicio, cumplimiento y relación comercial, mejorando SLA en 6%.
• Participación en procesos de renovación y RFP, evaluando propuestas técnicas y económicas, contribuyendo a ahorros de 8% en primas y costos.
• Atención y seguimiento a +10 casos médicos de alta complejidad al año, mitigando riesgos financieros y reputacionales.More...
Alejandro Escobar
Senior Consultant@EB Group
Verified
Cuento con más de 20 años de experiencia en el sector asegurador, durante los cuales he liderado procesos de reclutamiento, estructuración, formación y desarrollo de equipos comerciales de alto desempeño, diseñando estrategias orientadas al cumplimiento y superación de metas. Mi trayectoria se ha caracterizado por un fuerte enfoque en la consolidación de fuerzas de venta efectivas y sostenibles, impulsando la profesionalización del talento y la creación de propuestas de valor que fortalezcan la relación con los clientes.
Uno de los hitos más relevantes de mi carrera fue la el liderazgo y ejecución del modelo Agencias 2.0 en MetLife Colombia, logrando aumentar la productividad comercial en más de un 140%, duplicar la prima promedio y mantener una excelente persistencia de pólizas. He dirigido operaciones en distintas regiones del país, gestionando equipos de más de 100 consultores y 10 gerentes, con foco en la apertura de nuevos canales, el desarrollo de indicadores clave (KPIs) y la comercialización efectiva de productos intangibles mediante propuestas de valor sólidas y centradas en el cliente.More...
Odilia Wang
Illustrator, Artist, Author@Art Creation Global
Verified
I hold a Master of Accountancy degree from Case Western and worked in finance for a few years. Now switching to writing novels and TV episodes as well as doing some consulting and psychological counseling work.
Founder of Odsketching LLC.More...
Sabah Peter
Product Manager / Project Manager@AND Digital
Verified
Sabah Peter is a dynamic Product Manager at AND Digital, where she excels in bridging the gap between innovative technology and user-centric design. With over 8 years of experience in leading cross-functional teams, she is passionate about driving business growth through strategic project management and agile methodologies.
Sabah is known for her ability to deliver complex projects on time and within budget. Outside of work, she enjoys hiking and experimenting with gourmet cooking.More...
Roberta Abela
Lawyer/Compliance officer
Verified
Roberta is a graduated Lawyer and qualified compliance professional, understanding legal frameworks with a passion for human relations and a talent for clear, effective writing. Roberta offers support to businesses in navigating complex regulatory landscapes while building strong, ethical foundations. Open to collaboration and knowledge exchange, she brings clarity and confidence to any challenge.
Alongside her legal background, she brings a strong skill set in office assistance, marketing, blog management, content writing, and presentation design. She combines legal precision with creativity and clear communication, supporting businesses in enhancing their operational and brand effectiveness. Passionate about human relations and effective storytelling, she is open to meaningful collaborations and knowledge exchange.More...
Lee Arkins
Procurement Transformation Lead
Verified
Lee Arkins is a seasoned professional with extensive experience in procurement and supply chain management. As a Procurement Transformation Lead, he has demonstrated expertise in transforming procurement processes, implementing strategic changes, and driving operational efficiencies. Arkins has a proven track record of managing complex procurement programs and leading cross-functional teams. His strategic planning, negotiation skills, and the ability to navigate complex business environments have made him a key figure in his field. Along with his practical experience, Arkins holds relevant certifications and a degree in Business Administration, underscoring his commitment to continuous learning and professional development. His leadership has consistently resulted in improved procurement procedures, cost-saving strategies, and enhanced supplier relationships.More...
Arthur Podnieks
IT Specialist@Pdnx
Verified
Computer engineer and it specialist living in France. Feel free to contact me.More...
Brooke Terry
Open to new opportunities@N/A
Verified
Strategy, Business, and Product Development professional with 9 years of experience developing new busi-
ness lines, launching products, and scaling teams in the Insurance and Technology industries.More...
Andrei Ropcian
Business Consultant@Blinked Consulting
Verified
Andrei Ropcian is an accomplished business development professional with extensive experience in the fields of sales, marketing, and strategic planning. He has a proven track record of identifying business opportunities, building long-term sustainable relationships with clients, and driving revenue growth. Andrei is known for his strong entrepreneurial mindset, strategic thinking, and exceptional negotiation skills. He has successfully worked in various industries, demonstrating his versatility and adaptability. In his role as a Business Development Manager, Andrei has consistently exceeded sales targets and contributed to the overall growth of the businesses he's worked with. He holds a degree in Business Administration and is always seeking opportunities to further enhance his skills and knowledge. Andrei's expertise lies in creating innovative business strategies that deliver results and drive business growth.More...
Yiannis Argyropoulos
Operation,Strategy & procurement Advisor@Code.hub
Verified
Yiannis Argyropoulos, as an Operation, Strategy & Procurement Advisor at Code.hub, plays a pivotal role in streamlining operations, devising strategic plans and overseeing procurement processes. He is responsible for ensuring that all operations align with the company's strategic goals, optimizing efficiency and productivity. His role also includes identifying and procuring necessary resources, managing supplier relationships, and maintaining cost-effective operations. His expertise in these areas is crucial to the success and growth of Code.hub.More...