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Years of experience: 11
Partnerships ManagerBusiness Ownerš Sales & BizDevScreenwriterš„ EntertainmentCustomer Success Manager
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Highly reliable; strong professional involvement.
Ernesto's Career Path
Aug. 2023 -Present
AutoNation MobilityManager of Customer Success: Team Management, Project Management, Cross-Functional Collaboration
El Segundo, California, United StatesAs a new manager inheriting a team, the primary objectives were to familiarize myself with the team, understand the Mobility product, and offer fresh perspectives. The transition into managing an existing team was smooth due to the professionalism and experience of the team members. Despite facing challenges such as the sudden departure of a team lead, I seized the opportunity to promote from...
Dec. 2022 -Present
Self-employedManager of Customer Success: Customer Experience, Onboarding, Retention, Upsell
Los Angeles, California, United StatesCustomer Success Manager with more than 10 years of client-facing, account management experience looking to join a CSM team in the SaaS, B2B sector. Assume a leadership and business relationship management role where the goal is improving the customer experience through product promotion, user adoption, partnership, and goal alignment via data-driven determinations. Provide partners with the ...
Dec. 2021 -Nov. 2022
EchoboxCustomer Success Manager, LATAM
London, England, United KingdomAfter spending some time in the manufacturing industry, I decided to get back to my roots and return to the SaaS B2B industry and found Echobox. As the leader in automation and optimization of social media for publishers, Echobox provided a great platform for me to use my existing customer success skill and gain relevant sales experience. Account Manager overseeing 96 customers spread across ...